Mehnaz (Naz) Ramjaun
Community Hub Leader
Clyde,VIC
Summary
Hardworking and passionate internship seeker for industry experience, with strong organizational skills. I am eager to secure an internship position this year. I am an organized and a dependable candidate. I am successful at managing multiple priorities with a positive attitude at in my current position. I am looking forward to take on added responsibilities to meet my study goals and assist with the company projects. I am a detail-oriented team player with strong communication skills. I have proven abilities to handle multiple projects simultaneously with a high degree of accuracy. I am ready to help team achieve company goals.
Overview
14
14
years of professional experience
Work History
Community Hub Leader
Fountain Gate Primary School, Community Hub
2021.03 - Current
- Hub Operations- Timetable, activities, maintain clean space for participants
- Networking with community leaders, not-for-profit organisations, and government agencies such as the City of Casey and Centrelink, and Monash Health
- Assisting the organizer in running the hub's program
- Childminding
- Assisting parents to access services in the community
- Managing parent enquiries
- Resolving issues
- Arranging information sessions and advertisement
- Managing social media platforms and maintaining communication between the hub and participants
- Building relationships with participants and clients while organizing activities
- Training students and managing work placement students
- Managing volunteers
- Coordinating with school staff to run the programs smoothly
Customer Service officer/ Licence Testing officer
Hoban Recruitment
2020.02 - 2021.03
- Counter Service such as payments and data updates for vehicle registrations and licences
- Registration of vehicles
- Archiving administration
- Driver licence testing and learner's tests
- Managing customer enquiries
- Resolving customer’s issues
Resourcer/TL Onsite & Administration officer
Hoban Recruitment
2019.05 - 2020.02
- Rostering staff
- Managing Customer Service staff enquiries and availabilities
- Following up on outstanding invoices from clients
- Posting advertisement on Seek
- Pre-screening resumes & conducting interviews
- Onboarding and registration of new candidates
- Assisting management in decision-making for the Metro projects with my expertise in the field
Rail Replacement Supervisor & Administration officer
Ventura Bus Lines
2016.02 - 2019.05
- Booking enquiries, quotes and confirmation via TIMS
- Managing subcontractors and clients
- Rostering and driver management
- Invoicing, accounts payable and receivable
- Handling customers complaint
- Manage fleet operation on projects, supervise drivers, On-Road supervisors and perform daily operations in TIMS (system)
- Assisting management to maintain Metro/Yarra Trams contracts with Ventura with a very high level of detail and accuracy
- Ensure smooth running of projects, solving problems effectively and in a timely manner to deliver projects
Feedback Officer
Salmat Contact Centre - PTV Campaign
2014.03 - 2015.12
- Assisting customers with myki and public transport inquiries via email and phone(VoIP)
- Using CRM system to create feedback and complaint cases
- Providing first-call resolution to the customer for feedback and complaints cases
- Investigating and resolving feedback cases CRM system
- Providing feedback to consultants and Team Leaders
- Processing V/Line refunds and reconciling V/Line transactions
- Fixing booking errors from V/Line website
- Processing and mailing V/Line paper ticket
- Liaising with operators to resolve issues
- Assigning website feedback cases to consultants
- Generating and analysing reports, such as Call Centre complaint report, Quickstream report, Resolve data report, and Ticket Sales report
- Provide coaching and training consultants
- Assisting consultants and Team Leaders with queries and taking escalation calls
Subject Matter Expert / Resolution Officer
AEGIS Contact Centre - Public Transport Victoria
2013.02 - 2014.03
- Assisting customers over the phone (VoIP) regarding Myki and public transport enquiries
- Making V/Line booking in V/Net system
- Using Resolve to create V/Line Refund cases
- Creating complaint and feedback cases for Myki
- Providing first-call resolution to customers
- Using CRM systems such as CC Portal, Converga, Mike, Extranet, and Operators' websites to investigate and provide resolutions to customers
- SME- Floor Support for staff joining the team
- Process Replacement Card Application forms
Customer Service Retail Staff /Team Leader
Delaware North Companies Pty Ltd
2009.01 - 2013.02
- Opening and closing outlet and registers
- In charge of coffee and bar outlet
- Money handling
- Serve food and beverages to customers
- Stock count and complete appropriate paperwork
- Allocate tasks to junior staff and supervise staff
Education
Bachelor of Business - Logistic and Supply Chain Management
Swinburne University of Tech
Melbourne, VIC06.2024
Certificate III in Customer Contact -
Salmat Learning
Melbourne, VIC2014
Certificate III in Children Services -
Job Training Institute (JTI)
Sunshine, VIC2013
Diploma of Salon Business Management -
Sheila Baxter Training Centre
Melbourne, VIC2009
High School -
Mauritius College
Mauritius2000
Skills
- Excellent communication skills
- Effective Team Leader
- Community Support
- Problem solving
- People Skills
- Business ethics
- Project Management
- Attention to detail
- Logistics & coordination
Accomplishments
Lead community outreach efforts to deliver appropriate resources to clients based on family dynamics and living conditions.
Timeline
Community Hub Leader
Fountain Gate Primary School, Community Hub
2021.03 - Current
Customer Service officer/ Licence Testing officer
Hoban Recruitment
2020.02 - 2021.03
Resourcer/TL Onsite & Administration officer
Hoban Recruitment
2019.05 - 2020.02
Rail Replacement Supervisor & Administration officer
Ventura Bus Lines
2016.02 - 2019.05
Feedback Officer
Salmat Contact Centre - PTV Campaign
2014.03 - 2015.12
Subject Matter Expert / Resolution Officer
AEGIS Contact Centre - Public Transport Victoria
2013.02 - 2014.03
Customer Service Retail Staff /Team Leader
Delaware North Companies Pty Ltd
2009.01 - 2013.02
Bachelor of Business - Logistic and Supply Chain Management
Swinburne University of Tech
Certificate III in Customer Contact -
Salmat Learning
Certificate III in Children Services -
Job Training Institute (JTI)
Diploma of Salon Business Management -
Sheila Baxter Training Centre
High School -
Mauritius College
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