Mehr Nabi
Sydney,NSW
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Customer Service and Quality Care Associate
Johnson And Johnson Surgical Vision
2023.03 - Current
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Managed customer relations through communication and helpful interactions.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Learned and adapted quickly to new technology and software applications.
Office Administration Assistant
Fine Orthodontics
2021.10 - Current
- Interacted with customers by phone, email or in-person to provide information.
- Executed record filing system to improve document organization and management.
- Developed correspondence letters, memos and emails.
- Drafted common document templates for use by executives and employees.
- Arranged rapid office equipment repair and maintenance with vendors.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Assisted with support duties such as filling products, labeling products, testing samples and taking inventory.
- Prioritized tasks efficiently to meet project deadlines while maintaining high-quality results in a fast-paced laboratory environment.
Receptionist
Tyre Power
2021.01 - 2021.11
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance. Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
Sales Associate
David Jones
2020.10 - 2021.03
- Helped customers complete purchases, locate items and join reward programs.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders , issued receipts and processed refunds and exchanges.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
Retail Sales Associate
Ally Fashion
2019.12 - 2020.09
- Greeted customers and helped with product questions, selections and purchases.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Opened and closed store independently and prepared nightly bank drop for manager.
Education
Health Management And Clinical Assistance
Macquarie University
Sydney, NSW11.2024
Skills
- Time Management
- Customer Satisfaction
- Strong Organizational Skills
- Appointment Coordination
- Customer Inquiries
- Administrative Arrangements
- Front Office Management
- Prioritizing Work
- Record Sorting and Filing
- Document and File Management
- Medical Records Management
- Payment Processing
Timeline
Customer Service and Quality Care Associate
Johnson And Johnson Surgical Vision
2023.03 - Current
Office Administration Assistant
Fine Orthodontics
2021.10 - Current
Receptionist
Tyre Power
2021.01 - 2021.11
Sales Associate
David Jones
2020.10 - 2021.03
Retail Sales Associate
Ally Fashion
2019.12 - 2020.09
Health Management And Clinical Assistance
Macquarie University
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