A diligent, proactive, and skilled IT Professional with 14.8 years of industry expertise in Project and Product Management, Program Management, Customer Success, and Consultancy/Business Analysis. Recently immigrated to Australia and currently a Permanent Resident, I am eager to apply my extensive experience and contribute to diverse roles within the IT field, showcasing my versatility and commitment to excellence.
A seasoned professional with extensive project management experience in the SAAS sector, adept in both agile and waterfall models. Demonstrated success in managing strategic and sensitive large to medium-scale live & support projects, particularly in the domains of Higher Education ERPs, financial leasing products/ERP, and Professional services. Notably, I served as one of the founding members of a globally recognized higher education campus management product, contributing six years of expertise in Product Management, Product Design, and definition. My versatility extends to international and local client engagement across diverse locations, including Turkey, the Philippines, Australia, South Africa, Malaysia, Singapore, Hong Kong, Thailand, and China. My proficiency in project and product management is complemented by a proven track record in customer success and stakeholder management. With a comprehensive understanding of project/program management methodologies, I excel in initiation, governance, planning, execution, monitoring, control, and closure. My reporting skills, coupled with critical and strategic thinking, empower the development of robust project plans that encompass cost, resources, and risks. My ability to turn challenging situations into success stories is evidenced by past achievements, such as leading multiple projects with unhappy clients and turning them into success stories. Led Peoplesoft functional training on behalf of Oracle in a prestigious public sector university in Pakistan which led the project to achieving its desired goal with successful project rollout. Represented the company at a conference in Turkey organized by Oracle such that it gained significant customer recognition. Moreover, I led a weeklong technical sales activity in Durban, South Africa, securing a financially strategic project win. My leadership spans the effective management of large to medium cross-functional teams and projects, emphasizing the provision of valuable insights through proactive reporting and training, knowledge sharing, and the communication of best practices. In the sphere of quality assurance, I have played a pivotal role in crafting meticulous test plans and testing strategies, executing comprehensive testing that includes successful User Acceptance Tests (UATs) and Regression Tests, and adeptly applying various testing types to ensure the robustness and quality of deliverables. Possessing excellent leadership, communication, and organizational skills, I am recognized for being detail-oriented, focused, adaptable, and dedicated. A collaborative team player, I have showcased the ability to work independently while adeptly multitasking to ensure the timely completion of assignments. My extensive experience in managing strategic and large-scale public and private projects, coupled with my deep understanding of SAAS-based ERP systems including cloud-based SAAS products, positions me as a confident candidate capable of supporting and leading initiatives outlined in the provided job description.