Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Mehreen Badar

Melbourne,Australia

Summary

A diligent, proactive, and skilled IT Professional with 14.8 years of industry expertise in Project and Product Management, Program Management, Customer Success, and Consultancy/Business Analysis. Recently immigrated to Australia and currently a Permanent Resident, I am eager to apply my extensive experience and contribute to diverse roles within the IT field, showcasing my versatility and commitment to excellence.

A seasoned professional with extensive project management experience in the SAAS sector, adept in both agile and waterfall models. Demonstrated success in managing strategic and sensitive large to medium-scale live & support projects, particularly in the domains of Higher Education ERPs, financial leasing products/ERP, and Professional services. Notably, I served as one of the founding members of a globally recognized higher education campus management product, contributing six years of expertise in Product Management, Product Design, and definition. My versatility extends to international and local client engagement across diverse locations, including Turkey, the Philippines, Australia, South Africa, Malaysia, Singapore, Hong Kong, Thailand, and China. My proficiency in project and product management is complemented by a proven track record in customer success and stakeholder management. With a comprehensive understanding of project/program management methodologies, I excel in initiation, governance, planning, execution, monitoring, control, and closure. My reporting skills, coupled with critical and strategic thinking, empower the development of robust project plans that encompass cost, resources, and risks. My ability to turn challenging situations into success stories is evidenced by past achievements, such as leading multiple projects with unhappy clients and turning them into success stories. Led Peoplesoft functional training on behalf of Oracle in a prestigious public sector university in Pakistan which led the project to achieving its desired goal with successful project rollout. Represented the company at a conference in Turkey organized by Oracle such that it gained significant customer recognition. Moreover, I led a weeklong technical sales activity in Durban, South Africa, securing a financially strategic project win. My leadership spans the effective management of large to medium cross-functional teams and projects, emphasizing the provision of valuable insights through proactive reporting and training, knowledge sharing, and the communication of best practices. In the sphere of quality assurance, I have played a pivotal role in crafting meticulous test plans and testing strategies, executing comprehensive testing that includes successful User Acceptance Tests (UATs) and Regression Tests, and adeptly applying various testing types to ensure the robustness and quality of deliverables. Possessing excellent leadership, communication, and organizational skills, I am recognized for being detail-oriented, focused, adaptable, and dedicated. A collaborative team player, I have showcased the ability to work independently while adeptly multitasking to ensure the timely completion of assignments. My extensive experience in managing strategic and large-scale public and private projects, coupled with my deep understanding of SAAS-based ERP systems including cloud-based SAAS products, positions me as a confident candidate capable of supporting and leading initiatives outlined in the provided job description.

Overview

15
15
years of professional experience

Work History

Senior Project Manager

NETSOL Technologies Inc.
Lahore, Punjab
05.2021 - 05.2023
  • Managed large-scale critical projects/customers for Mercedes Benz Daimler across the ASEAN & APAC region
  • Turned the unhappy customers into success and generation of 80% profit for the APAC region
  • Attained promotion to deputy head from Senior Project Manager within a short tenure, managed entire cluster/program in a program management role and played a pivotal role in organizational restructuring by introducing innovative methodologies and processes, simultaneously managing multiple teams
  • Got nominated for high-performing employee groups and internal/external mentorship programs. Mentored multiple resources for their personal and professional growth
  • Formulated, improved, and managed product/project implementation methodologies and processes to enhance overall efficiency and effectiveness across the organization
  • Orchestrated seamless collaboration and communication with internal teams and external stakeholders, fostering strong working relationships with high-level executives
  • Demonstrated proficiency in managing expectations and actively engaged as a valuable member of steering committees
  • Regularly disseminated and presented key data/risks and strategies, providing insightful updates on project progress and status to ensure alignment with organizational goals
  • Led invoicing and budget management including accruals and P&L sheets, ensuring financial aspects were meticulously handled.
  • Provided guidance to team members on how to overcome obstacles during the course of a project.
  • Implemented change management processes when issues arose to keep project moving forward and adjust to shifted priorities.
  • Submitted budget estimates, progress reports and cost tracking reports.
  • Completed thorough risk assessments and deployed management and response strategies to prevent roadblocks.
  • Developed comprehensive project plans to be shared with stakeholders.
  • Delivered high level of service to clients to extend relationship and encourage further projects.
  • Brought in additional project personnel and resources to meet demands.
  • Created project status presentations for delivery to customers or project personnel.
  • Spearheaded key projects, resulting in high customer satisfaction and increased business revenues.
  • Managed project scope, timeline and budget in alignment with company objectives.
  • Kept project teams on-task with proactive control of budgets, schedules and scopes.
  • Monitored progress of projects against established timelines and budgets.
  • Provided training sessions to staff on new processes or systems related to projects.
  • Created detailed reports on project status, issues, risks and opportunities.
  • Coordinated resources across multiple departments and teams to ensure successful completion of projects.
  • Established best practices for managing complex projects successfully. Implemented process improvement initiatives aimed at increasing efficiency within the organization.
  • Liaised between senior management, project team members and clients to ensure effective communication throughout the duration of the project.
  • Evaluated performance metrics for ongoing projects in order to assess progress towards goals.
  • Negotiated contracts with third-party vendors when necessary.
  • Assessed project risks and devised mitigation strategies to avoid potential roadblocks.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Identified needs of customers promptly and efficiently.

Senior Manager Application Consultant

AlmusNet Pakistan (Pvt) Ltd (A Techlogix Company)
Lahore, Punjab
12.2016 - 05.2021
  • Orchestrated multiple large-scale, strategic implementations locally and internationally, aligning project management, customer success, stakeholder management, and mastered functional consultancy, business analysis, product management and project management
  • Successfully managed multiple end-to-end Campus on Cloud (CoC) implementations for esteemed international clients, transforming challenges into success stories across diverse regions, including Pakistan, South Africa, Malaysia, and Thailand
  • Chosen by management for key projects and assignments because of excellent leadership, stakeholder management, communication skills and track record of successful completion and delivery of tasks/projects
  • Guided projects through the entire lifecycle, from project kickoffs, requirement gathering, and analysis/design to fit/gap assessments, implementations/configurations, testing, training, Go-Live, data migration, integrations, and continuous support
  • Served as a senior Product Definition and design Lead, contributing to the analysis, definition, and design of product features
  • Crafted/Led user stories, and functional specifications, and provided valuable input to UX reviews
  • Played a pivotal role in major technical sales activities (including RFPs responses) within and outside Pakistan, securing financially strategic wins
  • Played a pivotal role in Formulating, improving, and managing the campus on cloud products and implementation methodology and processes
  • Applied robust project management methodologies, overseeing project plans, costs, resources, and risks, including change management
  • Led external/client and internal training sessions, and meticulously prepared/managed user manuals, training documentation, and product documentation
  • Effectively managed the product QA and the QA team, fostering collaboration between QA and Dev teams
  • Orchestrated seamless collaboration and communication with internal teams and external stakeholders, fostering strong working relationships with high-level executives
  • Demonstrated proficiency in managing expectations and actively engaged as a valuable member of steering committees
  • Regularly disseminated and presented key data and strategies, providing insightful updates on project progress and status to ensure alignment with organizational goals
  • Handled invoicing and budget management, ensuring meticulous organization and monitoring of financial aspects.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Produced thorough, accurate and timely reports of project activities.
  • Recruited and trained new employees to meet job requirements..
  • Managed a team of 20+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
  • Conducted regular performance appraisals for direct reports to provide feedback on their work performance.
  • Participated in recruitment initiatives by interviewing potential candidates and selecting suitable hires.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Created and managed budgets for travel, training and teambuilding activities.
  • Represented the organization at conferences or road shows as an expert speaker on relevant topics.
  • Led or supported troubleshooting of operational issues to reduce project bottlenecks or delays.
  • Directed cross-functional teams in developing innovative solutions to complex problems.
  • Developed long-term relationships with key stakeholders including customers, suppliers, regulatory bodies.

Manager Software Development

Techlogix Pakistan (Pvt) Ltd
Lahore, Punjab
08.2008 - 11.2016
  • Worked as Module Lead and Project Manager for the biggest Oracle ERP implementation; managed a diverse big team comprising different functional and technical members
  • Successfully managed multiple strategic external stakeholders
  • Led the end-to-end implementation from requirement gathering & review, fit/gap, solutions design, implementation, testing, training, strategizing data conversion to other rollout activities for the various modules
  • Conducted successful and influential requirement workshops, UAT sessions and walkthroughs
  • Managed project(s) and employed project management methodologies, and principles to develop project plans, and manage cost, resources, and risks
  • Conducted External/client training and internal training
  • Led Data migration activity and Implementation of different interfaces/integrations with Grader, LMS Moodle, Unitime, and Enterprise Portal
  • Played a key role in functional specifications preparations, training delivery, preparing plans/progress/status trackers/reports, project plans, and user manuals.
  • Produced thorough, accurate and timely reports of project activities.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Delegated work to staff, setting priorities and goals.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Achieved cost-savings by developing functional solutions to problems.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked with cross-functional teams to achieve goals.
  • Recognized by management for providing exceptional customer service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Identified needs of customers promptly and efficiently.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Established processes to ensure efficient workflow throughout the organization.
  • Provided leadership during times of organizational change or crisis situations.
  • Created and managed budgets for travel, training and teambuilding activities.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Proposed or approved modifications to project plans.
  • Collaborated with other departments to ensure timely completion of projects within budget constraints.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.

Process Lead and Consultant

Techlogix Pakistan (Pvt) Ltd
Lahore, Punjab
03.2012 - 02.2013
  • Being the first European region strategic project, was assigned as a key techno-functional lead for the project in an onsite mode for the Oracle ERP implementation
  • Led the end-to-end implementation from requirement gathering & review, fit/gap, solutions design, implementation, testing, training, and integrations, strategizing data conversion to other rollout activities for the various modules
  • Conducted onsite external design reviews with Oracle Consultants, contributing to the restoration of customer trust and confidence
  • Played a key role in functional specifications preparations, configurations/implementation, training delivery, preparing plans/progress trackers, project plans, and user manuals.
  • Assisted clients in implementing best practices regarding business process reengineering activities related to the utilization of an ERP system.
  • Identified opportunities for improvement within existing processes utilizing knowledge of industry standards and best practices.
  • Conducted workshops with stakeholders to understand their needs and develop process flows for the ERP system.
  • Analyzed client systems, identifying vulnerabilities and recommending services as necessary.
  • Prepared proposals for new professional service and technology implementation when necessary.
  • Led client presentations, building case for product implementation and showcasing solutions in real-world scenarios.
  • Configured systems for specific client requirements using SQL queries and coding languages
  • Researched and led investigations into various areas to drive improvements and devise new processes.
  • Performed root cause analysis when issues arise from production environment.
  • Researched and documented business requirements, processes, and system configurations to ensure successful implementation of ERP systems.
  • Assessed and defined key business processes, policies and procedures with clients to provide tailored business support through product implementation.
  • Defined and managed project implementation lifecycles clarifying deployment standards, managing resources and adhering to strict deadlines.
  • Actively participated in project meetings with customers, vendors, consultants, developers and other stakeholders.
  • Collaborated with cross-functional teams throughout the organization on initiatives involving data migration from legacy systems.
  • Performed Gap Analysis to identify areas where existing solutions do not meet customer requirements.
  • Provided end-user training on the use of various ERP modules
  • Developed functional design documents for ERP modules
  • Developed test plans to evaluate new features or functionality prior to release into production environment.
  • Created documentations outlining standard operating procedures for daily operations related to the usage of an ERP system.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.

QA Engineer/Consultant

Techlogix Pakistan (Pvt) Ltd
Lahore, Punjab
08.2008 - 03.2011
  • Conducted comprehensive software quality assurance and consultancy for diverse web-based applications, incorporating both manual and automated testing methodologies
  • Gained extensive exposure to software intricacies and client interactions, particularly within the United States
  • Worked on a strategic USA client as a QA Consultant and put forward an excellent bug-free product with lots of appreciation
  • Close customer coordination for issues resolution and gained customer satisfaction. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Analysis of requirements and test plans/QA plans/strategies creation accordingly
  • Manual and automated testing using various Manual testing techniques such as Regression, UAT, Black box, grey box, compatibility testing, load testing, UI testing, Software Integration Testing and System Testing
  • Client Interactions for training and QA activities
  • Defects Tracking/Bug Reporting and status reporting.
  • Reviewed requirements specifications for completeness and accuracy prior to beginning the QA process.
  • Wrote and updated manual test cases for team use, maintaining optimal organization for maximum productivity.
  • Collaborated with quality team members and leaders to monitor conformance to quality standards.
  • Maintained system documentation including test plans and test cases according to industry best practices.
  • Prepared comprehensive status reports for management review on a regular basis.
  • Investigated customer reported issues by reproducing bugs in staging environment.
  • Participated in daily stand-up meetings to discuss progress on projects and tasks assigned.
  • Collaborated with developers to troubleshoot problems and resolve them in a timely manner.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Education

Bachelor of Science - Computer Science

Punjab University College of IT
Lahore, Pakistan
06-2008

Skills

  • Agile Model (Scrum and Sprint Model), Waterfall and Hybrid
  • SQL & MYSQL
  • Requirements Gathering
  • Project Planning
  • Client Relationship Management
  • Project Scheduling
  • Cross-Functional Communication
  • Agile Methodology
  • Project Management
  • Budget Control
  • Quality Assurance
  • Detail Oriented
  • Team Leadership
  • Documentation and Reporting
  • Microsoft Visio
  • ERP Software
  • Conflict Resolution
  • Creative Thinking
  • Risk Management
  • Cost Control
  • Schedule Management

Languages

English
Full Professional
Urdu
Native/ Bilingual

References

References available upon request.

Timeline

Senior Project Manager

NETSOL Technologies Inc.
05.2021 - 05.2023

Senior Manager Application Consultant

AlmusNet Pakistan (Pvt) Ltd (A Techlogix Company)
12.2016 - 05.2021

Process Lead and Consultant

Techlogix Pakistan (Pvt) Ltd
03.2012 - 02.2013

Manager Software Development

Techlogix Pakistan (Pvt) Ltd
08.2008 - 11.2016

QA Engineer/Consultant

Techlogix Pakistan (Pvt) Ltd
08.2008 - 03.2011

Bachelor of Science - Computer Science

Punjab University College of IT
Mehreen Badar