Mehri Abedini
Sydney,NSW
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
13
13
years of professional experience
Work History
Customer Service Manager
Coles super market
Northparramatta, Nsw
11.2011 - 08.2024
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Education
High School Diploma -
College Parramatta
Parramatta12-2010
High School Diploma -
Holroyd High School
Greystanes12-2009
Skills
- Call Monitoring
- One Call Resolution
- Handling Escalations
- Training and mentoring
Timeline
Customer Service Manager
Coles super market
11.2011 - 08.2024
High School Diploma -
College Parramatta
High School Diploma -
Holroyd High School