MEHRTAB EHSAN
Customer Service/Administrator
Summary
Dedicated and detail-oriented Customer Service and Administrative Professional with over 2+ years of experience supporting business operations and enhancing client satisfaction. Skilled in handling high-volume inquiries,CRM software, managing records, coordinating schedules, and streamlining office procedures. Proven ability to adapt quickly, communicate effectively, and contribute to team success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Evans Road Dental Care
06.2024 - 03.2025
- Maintained accurate records and filing systems for confidential and routine documents.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained a clean and welcoming office environment for clients and staff.
- Used Medicare and CDBS database for confirming patient's info.
- Efficient in using software such as Pracsoft, Medical Directory and Dental 4 U.
Customer Service Representative
J. Junaid Jamshed
03.2023 - 02.2024
- Responded to customer inquiries via phone, email, and chat, ensuring a high level of satisfaction.
- Processed orders, returns, and account updates with accuracy and attention to detail.
- Collaborated with internal departments to resolve escalated issues and deliver timely solutions.
- Consistently exceeded KPIs including call resolution time and customer satisfaction scores.
Education
Certificate - Taxation
H&R Block Tax Training School
Melbourne, VIC (ongoing)Diploma - Accounting And Business
ACCA
Skills
- Customer Relationship Management
- Office Administration
- Conflict Resolution
- Data Entry & Database Management
- MS Office Suite (Word, Excel, Outlook)
- Scheduling & Calendar Management
- CRM Software (Salesforce, Zendesk)
- Multi-line Phone Systems
- Time Management & Organization
Websites
Certification
- Fundamentals of Digital Marketing, Google
- Time Management Fundamentals, LinkedIn Learning
- MYOB , myob Academy
- Xero Accounting & Bookkeeping ,Udemy
Timeline
Administrative Assistant
Evans Road Dental Care
06.2024 - 03.2025
Customer Service Representative
J. Junaid Jamshed
03.2023 - 02.2024
Certificate - Taxation
H&R Block Tax Training School
Diploma - Accounting And Business
ACCA
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