MEHRTAB EHSAN
Diggers Rest,VIC
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager
Barrington Hospitality
Sunbury, VIC
01.2026 - Current
- Delivered exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Assisted in maintaining cleanliness and organization of dining and common areas to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food preparation and presentation for events.
- Trained new team members on operational procedures, fostering a cohesive work environment.
- Implemented process improvements that enhanced efficiency in daily operations and service delivery.
- Monitored inventory levels, ensuring stock availability for seamless service execution during peak hours.
Manager
Hungry Jack’s
Beaconsfield, VIC
03.2025 - 12.2025
- Operated food preparation equipment to ensure high-quality product output.
- Delivered exceptional customer service to enhance guest satisfaction and loyalty.
- Assisted team members in training on operational procedures and best practices.
- Executed cash handling procedures accurately during transactions to ensure financial integrity.
Customer Service Representative
Base Line Practice Support Ltd
07.2019 - 02.2022
- Resolved customer inquiries through multiple channels, ensuring timely and accurate responses.
- Managed customer accounts, updating information to maintain data integrity and accuracy.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Diploma of Accounting & Business -
ACCA
Skills
- Customer service
- Time management
- Sales management
- Performance management
- Key performance indicators
- Customer relationship management (CRM)
Certification
- Provide First Aid (HLTAID011) – 2025
- Fire Warden / Fire Safety Training – 2025
- Psychological / Mental Health Awareness Training – 2025
- Income Tax Course – H&R; Block – Completed 2025
- MYOB Training – Completed
- Xero Software Training – edX
Languages
Hindi
Professional Working
English
Full Professional
Punjabi
Professional Working
Timeline
Manager
Barrington Hospitality
01.2026 - Current
Manager
Hungry Jack’s
03.2025 - 12.2025
Customer Service Representative
Base Line Practice Support Ltd
07.2019 - 02.2022
Diploma of Accounting & Business -
ACCA