MEHWISH MUSAAB

• Provide and maintain ICT support services to enable delivery of efficient, quality ICT services to NSW Public Schools and Departmental Offices in accordance with policies, procedures, agreed standards and service levels.
• Provide on-site support to Schools and Departmental Offices on a scheduled basis for the diagnoses and resolution of incidents and the adoption of standard ICT Services in accordance with the Department’s standards, policies and operating procedures.
• Provide support to assist senior technical staff in the transition, maintenance and improvement of the Department’s standardized ICT Services.
• Assist during major service interruptions to support the resolution of associated issues.
• Escalate incidents, issues and requests to the ICT Field Services Support Coordinator to enable the delivery of remedial action and resolution
• Track correspondence, activities and issues, and coordinate, collate and publish routine information to meet operational requirements.
• Establish and maintain filing, registers and databases to ensure information in the records management systems is accurate, up to date, and easily accessible.
• Participate in the ongoing review processes and procedures to identify opportunities for enhancement in line with the Departments commitment to continuous improvement

• Consulted on LMS solutions to boost user engagement and satisfaction, implementing tailored learning pathways for enhanced training effectiveness
• Recommended LMS platforms to improve training delivery and performance support
• Delivered impactful training sessions, significantly increasing faculty engagement and optimizing course delivery
• Stayed current with LMS advancements, leading the testing and implementation of system upgrades to enhance user experience and capabilities
• Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
• Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
• Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.

• Streamlined IT procurement, enhancing asset and warranty management
• Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives
• Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices
• Interacted and negotiated with vendors, outsourcers, and contractors to secure products and services
• Led Sentral School Management System deployment, improving user experience and security
• Design and generate student academic reports, markbooks, and class data structures.
• Administer Smart Lock access control systems, ensuring secure site entry.
• Optimize transport logistics systems to improve routing and customer satisfaction.
• Facilitate procurement and customization of school supplies, including logistics management.
• Ensure accurate financial records and reconciliations using Reckon and Xero.
• Established a robust IT service management framework based on industry standards such as ITIL, driving quality improvements and operational excellence
• Spearheaded disaster recovery efforts during critical incidents, restoring systems functionality quickly to minimize downtime and maintain business continuity
• Championed employee training initiatives focused on enhancing technical skills and promoting best practices across the organization
• Led a skilled IT team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth
• Promoted collaboration between cross-functional teams by integrating disparate systems into unified platforms for improved communication and workflow efficiency
• Facilitated seamless transitions during system upgrades or migrations by coordinating between stakeholders and mitigating potential disruptions to business operations
• Oversaw uniform inventory and sales, achieving superior stock management and service delivery
• Orchestrated multimedia and social media for events, guaranteeing engaging content and reliable infrastructure
• Streamlined rental property operations, improving invoicing, rent collection, and maintenance processes
• Improved school fee collection and payment tracking, bolstering parent communication
• Managed trading activities like canteen, transport, warehouse, and rental properties

• Manage the IT asset lifecycle from procurement to decommissioning, maintaining accurate records.
• Administer Google Workspace as Super Admin, optimizing configurations and user management.
• Deploy and manage FingerTec biometric attendance system for accurate staff records.
• Process staff attendance data for wage generation and payroll coordination.
• Maintain Windows Server and network infrastructure, ensuring stability and performance.
• Install, configure, and upgrade hardware and software systems across the organization.
• Coordinate and execute system upgrades with minimal disruption to business operations.
• Provide responsive IT support across multiple platforms to ensure service availability.
• Develop and implement custom IT solutions tailored to specific departmental needs.
• Collaborate with internal teams to integrate, secure, and optimize IT systems.
• Troubleshoot hardware/software issues to minimize downtime and operational disruptions.
• Enhance helpdesk performance through workflow and response time improvements.
• Implement library record-keeping using Oliver Library software.
• Manage daily IT operations and service delivery logistics.
• Automate routine IT tasks to increase operational efficiency and accuracy.
• Generate invoices, manage accounts, and monitor cash flow via Xero.
• Process contract staff wages accurately and on time.
• Conducted regular audits of IT systems to ensure compliance with industry standards and best practices.

• Spearheaded the modernization of Relay-based Compressor Control Panels by developing Microprocessor-based systems, enhancing performance and efficiency
• Executed comprehensive programming, circuit and hardware design for advanced control panel systems, incorporating safety gauge interfacing and LCD variable displays
• Provided expert technical support for mobile workshop teams, ensuring exceptional after-sales service
• Functioned as a Quality Coordinator, rigorously maintaining high standards for component quality assurance
• Facilitated strategic international supplier and vendor relations in collaboration with the CEO
• Managed the Fixed Asset register, ensuring accurate tracking and accountability of company assets
• Contributed to financial reporting by assisting with month-end procedures and analysis
• Supported Loss Prevention efforts through detailed investigations and the resolution of sales data discrepancies

• Spearheaded the IR Remote Control Software Project, achieving NEC 6121 signal decoding and optimizing demodulating frequencies for enhanced receiver performance
• Mastered PIC 16C5X microcontrollers for efficient transmitter/receiver integration in IR applications
• Conducted comprehensive RF circuitry analysis, measuring frequency response, noise, and distortion by scrutinizing input/output spectra
• Engineered and executed LED Sequencer Project, encompassing circuit design, PCB layout, and CMOS logic implementation using 4017 IC Decade Counter
• Pioneered a Research-Based Project to assess market trends, operational costs, and technical specifications for RGB display systems
• Innovated PCB designs for RGB modules and developed an FPGA-based control circuit, elevating display system functionality

• Contributed to LED-based Video Wall project with programming support, PCB design for RGB modules, and selection of optimal wireless devices for remote data entry
• Facilitated module interfacing with FPGA kits and ensured comprehensive project documentation
• Engineered Microcontroller-based Traffic Light System, encompassing circuit design, testing, and troubleshooting
• Demonstrated proficiency in C++ and Assembly Language programming within traffic system development
• Executed meticulous PCB and hardware design for traffic control solutions
• Programmed Electronic Display and Timer Project in C++ to manage timing functions and text display variations