Mei-Ling Beilby

• Excellent communication skills, both verbal and written.
• Cultivated interpersonal skills by building positive relationships with others.
• Developed strong communication and organizational skills through working on group projects.
• Developed and maintained courteous and effective working relationships.
• Self-motivated, with a strong sense of personal responsibility.
• Adaptable and proficient in learning new concepts quickly and efficiently.

Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Approved regular payroll submissions for employees.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Supervised guests at front counter, answering questions regarding products.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Rotated merchandise and displays to feature new products and promotions.
Reduced operational risks while organizing data to forecast performance trends.
Trained new employees on proper protocols and customer service standards.
Reported issues to higher management with great detail.

• Full management duties Rosters, Visual Merchandising Ongoing training to current and new team members
• Excelling in Customer service

• 3IC Management Support the management team Team development, training Visual Merchandising
• Cross-trained existing employees to maximize team agility and performance.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Defined clear targets and objectives and communicated to other team members.

• Focus on Customer Service Management Relief work

• Customer service
• Visual Merchandising
• Store relays/set ups, Storeroom Layby Customer service desk Store set ups

Helped customers complete purchases, locate items, and join reward programs.
Answered product questions using knowledge of sales and store promotions.
Maintained customer satisfaction with quick and professional handling of product returns.
Utilized POS system to handle customer cash and credit card transactions.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Used POS system to enter orders, process payments and issue receipts.