Trang Nguyen
Mernda,vic
Summary
Dynamic and results-oriented professional with extensive experience in fast-paced environments, including a notable tenure at Great Space Cafe. Excelled in enhancing customer service and streamlining operations, achieving significant improvements in order accuracy and productivity. Skilled in POS systems and cash handling, with a proven ability to train staff and manage inventory effectively. Demonstrates strong teamwork and communication abilities, contributing to improved efficiency and workplace safety.
Overview
9
9
years of professional experience
Work History
Picker Packer
Pantalica Cheese
02.2024 - Current
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.
- Collaborated with team members to improve overall productivity and meet tight deadlines in a fast-paced environment.
- Demonstrated adaptability during peak season periods by quickly adjusting to increased workloads and demands.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Followed orders precisely for correct items, sizes and quantities.
FOH Team Member
Split Bean Cafe
05.2022 - 12.2023
- Trained new staff in front-of-house procedures, customer relations, and cleaning
- Prepared and packaged food orders for production and
- Complied with company service standards, food safety and health
- Processed customer payments and balanced cash drawers.
- Monitored food quality and freshness throughout day.
- Prepped food for following days
- Minimized waste by utilising
- Assisted with developing new recipes and menu
- Communicated with kitchen personal and other unit
- Washed dishes, pots and utensils
- Counted inventory, maintaining production records and preparing schedules
FOH Team Member
Great Space Cafe
02.2018 - 08.2019
- Trained new staff in front-of-house procedures, customer relations, and cleaning
- Prepared and packaged food orders for production and
- Complied with company service standards, food safety and health
- Processed customer payments and balanced cash drawers.
- Monitored food quality and freshness throughout day.
- Prepped food for following days
- Minimized waste by utilising
- Assisted with developing new recipes and menu
- Communicated with kitchen personal and other unit
- Washed dishes, pots and utensils
- Counted inventory, maintaining production records and preparing schedules
Chef Assistant
Great Space Cafe
01.2016 - 01.2017
- Prepared and cooked quality meals in high-volume, fast-paced service environments.
- Followed recipes and instructions to achieve quality and presentation standards.
- Maintained a clean and organized workspace, adhering to strict sanitation guidelines for a safe kitchen environment.
- Assisted head chef in menu planning for optimal ingredient utilization and minimized food waste.
- Managed food preparation activities, such as cutting ingredients to size and preparing sauces and garnishes.
- Received delivered, sorted produce and stored supplies quickly to maintain quality and condition.
- Maintained cleanliness and order of kitchen prep areas and appliances as well as convenient organization of ingredients.
- Used variety of kitchen tools and appliances to prepare ingredients and meals.
- Prepped ingredients ahead of time to increase cooking and service speed.
Education
Certificate III In Cookery - Cookery
Victorian Institute For Culinary Art & Technology
Spotswood, VIC07.2017
Skills
Customer service
Cash register operation
Cashier assessment
POS systems
Retail operations
Cash handling
Scanner operations
Drawer reconciliation
Pick Packer
Timeline
Picker Packer
Pantalica Cheese
02.2024 - Current
FOH Team Member
Split Bean Cafe
05.2022 - 12.2023
FOH Team Member
Great Space Cafe
02.2018 - 08.2019
Chef Assistant
Great Space Cafe
01.2016 - 01.2017
Certificate III In Cookery - Cookery
Victorian Institute For Culinary Art & Technology
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