Mei Shichino
Underwood,QLD
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in communication, and problem-solving, ensuring customer satisfaction and loyalty. As an ffective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Restaurant Worker
Sumo Restaurants
06.2018 - 03.2025
- Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Assisted chefs in preparing food by chopping ingredients.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Managed inventory and ordered food and supplies to maintain adequate stock.
Sales Associate
Kansai International Airport
03.2022 - 03.2025
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Engaged customers by maintaining organized merchandise displays.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Enhanced customer satisfaction through attentive service, product knowledge, and prompt issue resolution.
Hotel Front Desk Clerk
Hilton Hotels Corporation
03.2023 - 11.2024
- Managed payment transactions accurately.
- Greeted each new arrival warmly while verifying reservations and identification.
- Teamed up with housekeeping to maintain constant room readiness, improving overall guest experience.
- Oversaw and organized calendar to schedule reservations and monitor cancellations.
- Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
- Managed lost and found items to assist guests with retrieving belongings.
Education
Bachelor Of Business Management - Marketing Management And Research
Konan University
Osaka, JapanEnglish Education
TAFE Queensland
QLDSkills
- Customer service
- Management skills
- Communication skills
- Leadership
- Teamwork and collaboration
- Time management
- Problem-solving
- Multi-tasking strength
- Relationship building
- Money handling
Timeline
Hotel Front Desk Clerk
Hilton Hotels Corporation
03.2023 - 11.2024
Sales Associate
Kansai International Airport
03.2022 - 03.2025
Restaurant Worker
Sumo Restaurants
06.2018 - 03.2025
Bachelor Of Business Management - Marketing Management And Research
Konan University
English Education
TAFE Queensland
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