Mei Younes

Product Review Initiative 2. Online Invoice Payment Training
3. Software Onboarding for Customers
4. Sales Team Integration

• Company Overview: MYOB is an Australian Multinational Corporation that offers business management solutions with Accounting, Payroll, Online Invoice Payments, Retail Point of Sale, CRM, Professional Tax Solutions and more
• Setting up Online Invoicing on active trial and existing accounts
• Offering a full suite of payment options and services to increase cash flow & profit
• Providing customers with software training on MYOB Business
• MYOB is an Australian Multinational Corporation that offers business management solutions with Accounting, Payroll, Online Invoice Payments, Retail Point of Sale, CRM, Professional Tax Solutions and more
• Product Review for MYOB
• Successful Result Training different teams with Online Invoice Payment
• Monthly Award Recognitions
• Software Onboarding to new customers

Achievement:
I initiated the product review process at MYOB, allowing customers to provide direct feedback on the services they received. This initiative improved customer engagement and provided valuable insights that helped refine our products and services. Due to the success of this program, MYOB expanded the initiative, making it a key responsibility for all sales employees to gather customer reviews as part of their role.

Key Outcomes:

• Successfully rolled out the review process across multiple teams.
• Enhanced customer satisfaction by addressing feedback promptly.
• Contributed to the company’s broader customer engagement strategy.

Achievement:
I developed and delivered training for internal employees on effectively onboarding customers to MYOB’s Online Invoice Payment system. By focusing on key strategies to highlight the platform's benefits, I helped sales teams increase customer adoption rates and drive growth. This initiative was instrumental in increasing customer engagement and simplifying the payment process for both clients and our team.

Key Outcomes:

• Increased sign-up rates for the Online Invoice Payment system through internal training and support.
• Empowered sales staff with the knowledge and tools to successfully pitch the solution to customers.
• Contributed to overall revenue growth by streamlining customer payment processes.

Achievement:
For over four years, I’ve played a central role in onboarding new customers to MYOB software, providing comprehensive training on how to effectively use the software. By educating customers on best practices and advanced features, I helped improve user adoption and overall customer satisfaction. This personalized onboarding approach significantly reduced support tickets and helped customers unlock the full potential of the software.

Key Outcomes:

• Facilitated smooth onboarding for numerous new customers, improving adoption rates and product usage.
• Reduced customer churn by providing consistent, hands-on support during the onboarding process.
• Increased customer satisfaction and long-term retention through tailored training and support.

Achievement:
In addition to these initiatives, I have contributed to the broader shift at MYOB where product review collection, Online Invoice Payment promotion, and software onboarding became core responsibilities for all sales employees. This cross-functional approach has not only empowered our sales teams but also led to more holistic customer support and greater alignment with company goals.

Key Outcomes:

• Helped shape MYOB’s sales strategy to include customer feedback, invoicing, and onboarding as key priorities.
• Improved collaboration between sales, customer support, and product teams.
• Contributed to a culture of continuous improvement, where customer success is at the forefront of all sales activities.

• Looking after SMB and Residentials providing better rates for Electricity and Gas

• Took a course - BSB42615 Certificate IV in New Small Business

• Company Overview: Linkeo is a business dedicated helping SME to improve their digital marketing and web impact by offering an all-inclusive solution such as Responsive Design website, Web Call Back, Content Management System, App, Search Engine Optimisation, SEM, Traffic and social media
• With Headquarters in France and subsidiaries in Canada, Australia, USA and Dubai, their mission is the creation of fully responsive websites and ensuring high-quality site traffic, which has been their driving force for the past 17 years
• Spotting new business
• Creating detailed Client Proposals
• Visiting clients at their place of business
• Servicing existing clients
• Increasing sales, up sell and cross selling
• Achieving monthly targets
• Linkeo is a business dedicated helping SME to improve their digital marketing and web impact by offering an all-inclusive solution such as Responsive Design website, Web Call Back, Content Management System, App, Search Engine Optimisation, SEM, Traffic and social media
• With Headquarters in France and subsidiaries in Canada, Australia, USA and Dubai, their mission is the creation of fully responsive websites and ensuring high-quality site traffic, which has been their driving force for the past 17 years
• After completion of initial training, I consistently achieved my targets, often 120% of target
• I quickly established myself as a high performer, consistently ranking amongst the top 3 BDM's
• Received regular commission payments

• Company Overview: Sensis is Australia's largest Digital Marketing business with a suite of products including Sensis Websites, SEM & SEO, Digital Display Ads and Yellow Pages Print & Digital
• They are the largest Digital Marketing business in Australia and have formed key partnerships with Google, Yahoo and BING
• Contacting existing business accounts
• Taking inbound and outbound calls
• Spotting new business
• To work as a team to achieve targets
• Increase sales, up sell and cross selling
• Creating detailed Client Proposals
• Sensis is Australia's largest Digital Marketing business with a suite of products including Sensis Websites, SEM & SEO, Digital Display Ads and Yellow Pages Print & Digital
• They are the largest Digital Marketing business in Australia and have formed key partnerships with Google, Yahoo and BING
• Was recognised for achieving high revenue from the sale of high-end products
• Received regular sales incentive awards
• Was selected as one of only two Media Sales Advisors for a 'Customer Saves Campaign' pilot project
• Received regular commission payments

• Company Overview: Telstra partners provide Unified Communications, Network Products and Services
• Key Focus on delivering my sales target on a consistent basis by understanding the product benefits and strategies to increase sales
• Find prospective customers/clients, new target segments and penetrate sales in that area
• Take participation for partner training, exhibitions and consistently keep updated with new technology
• Complete understanding about the Telstra product offering and position within the customers' needs
• Responsible for winning profitable new business
• Maintaining a strong relationship with my customers with regular meetings
• Achieved monthly sales targets, through cross-selling and up-selling
• Telstra partners provide Unified Communications, Network Products and Services

• Company Overview: Ingram Micro Inc
• Is the world's largest technology distributor and a leading technology sales, marketing and Logistics Company
• Managing existing accounts
• Take inbound and outbound calls
• Able to work as a team to achieve targets
• Increase sales, up sell and crossselling
• Ingram Micro Inc
• Is the world's largest technology distributor and a leading technology sales, marketing and Logistics Company
• In top 1% of sales staff
• Received regular sales incentive awards

• Company Overview: Little Nicks is part of Retravision mainly selling factory seconds Home Appliances
• Selling factory seconds home appliances to end-users
• Achieve monthly targets
• Up-selling extended warranties
• Little Nicks is part of Retravision mainly selling factory seconds Home Appliances
• Received regular commission payments

• Company Overview: Melbourne IT is an organisation providing internet technology services including domain names, web hosting, online brand protection/ promotion and SEO
• Ability to seek new business in SEO, WEB Design, Domain names & email services
• Follow up existing clientele
• Achieve monthly targets
• Melbourne IT is an organisation providing internet technology services including domain names, web hosting, online brand protection/ promotion and SEO

• Ensure that sales targets are achieved i.e., weekly targets, monthly targets quarterly targets
• Able to balance the budget and needs of a customer to optimize customer benefits
• Able to conduct presentations to Senior Management to win new business
• Proactively scheduling call outs to follow up key account customers
• Identify potential growth areas from allocated key accounts
• Develop a strategic plan to prospect and develop new business opportunities
• Extended budget by approximately $ 100K per month on a regular basis

• Sales of IT products and regularly achieving incentive-based awards

• Maintain existing clientele
• Developed new consumable accounts (VIC, NSW, WA, QLD and SA) for HP, EPSON & XEROX printing devices
• Consistently achieved 70-90% of monthly sales targets
• In recognition of my target achievements, I was promoted to the role of Business Development Manager

• Manage existing accounts, consistently meet sales target and generate new accounts for VIC, SA and TAS

• Customer service - before and after sales
• Providing correct product information (software & hardware)
• Meeting required monthly sales targets
• Promoted to work as an Account Manager
• Received regular sales incentives