MeiChan Leong
Melbourne,,VIC
Overview
16
16
years of professional experience
Work History
Delivery Driver
11.2022 - Current
- Manage delivery schedules, ensuring prompt service and optimal route efficiency
- Enhance customer satisfaction by improving delivery timelines and service quality
- Utilize strategic planning to reduce delivery times and increase customer retention
Shop Supervisor
JuiceBar
02.2020 - 01.2022
- Provide excellent customer service at all times and quality beverage
- Daily checking of raw materials to ensure sufficient stock level at all time
- Ensure daily sales closing is accurate and report to director on time
- Monitor store operating costs, budget and resources
Shop Staff / Cashier
Dole
11.2019 - 01.2020
- Crafted beverages and desserts, enhancing customer satisfaction
- Organized and restocked shop, maintaining a clean environment
- Operated cash registers, processed transactions, and handled cash accurately.
Shop Staff / Packaging Staff
No.1 Shop
09.2019 - 01.2020
- Handled product orders and packaging, ensuring timely and accurate delivery
- Managed cashier duties, efficiently closing daily transactions
- Responded to customer inquiries, enhancing satisfaction and loyalty
- Assisted in receiving, unpacking, and organizing new stock deliveries.
Administrative Cum Purchasing
Aus Fresh
01.2019 - 12.2019
- Negotiated competitive supplier prices, ensuring cost-effective procurement
- Managed customer and supplier inquiries, delivering prompt and accurate responses
- Prepared detailed quotations, tenders, and orders, supporting seamless operations
Admin Executive Cum Account
Likkon Builders
05.2010 - 12.2018
- Managed daily accounting and admin tasks, ensuring accurate cash flow and bank records
- Processed monthly salaries and expenses, maintaining timely accounts payable and receivable
- Recorded financial transactions meticulously, ensuring compliance and accuracy
- Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
Customer Service / Receptionist
Kannal
07.2009 - 01.2010
- Managed front desk operations, addressing inquiries and resolving issues efficiently
- Updated and maintained customer database with precision, enhancing data accuracy
- Compiled daily reports on customer complaints, improving response strategies
- Handled high call volumes, ensuring prompt and courteous customer service
- Contributed to a cohesive team environment, fostering collaborative problem-solving
Education
Advanced Diploma of Business -
Alice Spring College
07-2023
Diploma of Business Administration -
Technical Education Development
06-2021
Skills
SOFT SKILLS
- Creativity
- Organization
- Teamwork
- Proactivity
HARD SKILLS
- Bookkeeping
- Data Analysis
- MYOB
- UBS
Languages
English
Full Professional
Chinese (Mandarin)
Native/ Bilingual
Chinese (Cantonese)
Native/ Bilingual
Malay
Native/ Bilingual
Timeline
Delivery Driver
11.2022 - Current
Shop Supervisor
JuiceBar
02.2020 - 01.2022
Shop Staff / Cashier
Dole
11.2019 - 01.2020
Shop Staff / Packaging Staff
No.1 Shop
09.2019 - 01.2020
Administrative Cum Purchasing
Aus Fresh
01.2019 - 12.2019
Admin Executive Cum Account
Likkon Builders
05.2010 - 12.2018
Customer Service / Receptionist
Kannal
07.2009 - 01.2010
Advanced Diploma of Business -
Alice Spring College
Diploma of Business Administration -
Technical Education Development