Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

MEIDA DEWI

Summary

Dynamic manager with a proven track record at KOPIKU and TERRACOTTA ON FIRE, excelling in team leadership and customer service. Enhanced operational efficiency through strategic staff training and cost management resulting in improved customer satisfaction and reduced costs. Administration duty daily.

Skilled in decision-making and complex problem-solving, fostering a productive and engaged work environment.

Overview

13
13
years of professional experience

Work History

Manager

KOPIKU
07.2020 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved marketing to attract new customers and promote business.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Manager

TERRACOTTA ON FIRE RESTAURANT
03.2012 - 03.2020
  • Improved safety procedures to create safe working conditions for workers.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Staff training and job/responsibility allocation
  • Overseas daily operations to ensure exceptional food service, staff performance, and customer satisfaction.
  • Supervising staff, managing inventory, resolving customer issues, and ensuring health and safety standards are met
  • Train , schedule front and back of house staff
  • Handle time-off request, shift coverage
  • Monitor service speed and quality, especially during peak times
  • Open/close the restaurant and ensure daily checklist are completed
  • Maintain cleanliness and readiness of all dining and kitchen areas
  • Enforce food safety and hygiene standards
  • Track stock of food, and supplies
  • Place orders with suppliers and maintain cost effective stock levels
  • Minimize food waste through portion control and planning
  • Oversee cash handling, daily sales reports, and deposits
  • Assist with budgeting, cost control, and labor efficiency
  • Ensure POS system accuracy and resolve any discrepanies

Education

Diploma - Hospitality

AUSTRALIAN PACIFIC COLLEGE
07-2011

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Task delegation
  • Documentation and reporting
  • Operations management
  • Staff development
  • Shift scheduling
  • Sales techniques
  • Schedule preparation
  • Emergency response

Accomplishments

  • Supervised team of 10+ staff members.
  • Achieved business stability through effectively helping with staff planning, portion control, waste management
  • Time management skills to completed task within timeframe
  • Documented and resolved complaint which led to customers satisfaction and avoid future mistakes
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Languages

English
Professional Working
Indonesian
Native or Bilingual

Timeline

Manager

KOPIKU
07.2020 - Current

Manager

TERRACOTTA ON FIRE RESTAURANT
03.2012 - 03.2020

Diploma - Hospitality

AUSTRALIAN PACIFIC COLLEGE

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MEIDA DEWI