Summary
Overview
Work History
Education
Skills
References
Timeline
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Meika Martin

Perth,WA

Summary

Friendly Receptionist with background in various office settings looking to expand and take on a change of workplace role. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach to offer with the most 'can do' attitude while always leaving room for improve.

Overview

5
5
years of professional experience

Work History

Receptionist

Swan Transit
06.2021 - 04.2023
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, customer complaints, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Helped maintain office security by monitoring visitor access, issuing badges and inductions as needed.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.

Data Analyst

Transit Systems
02.2020 - 06.2021
  • Enhanced business efficiency by identifying trends and patterns in complex datasets.
  • Improved decision-making processes with accurate data analysis and visualization techniques.
  • Provided actionable insights through comprehensive reports and dashboards, supporting strategic initiatives.
  • Managed large-scale databases to ensure timely access to critical information for key stakeholders.
  • Upheld security and confidentiality of documents and data within area of responsibility.

Wait Staff Member

Miss Maud
10.2019 - 02.2020
  • Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
  • Boosted restaurant reputation with exceptional attention to detail, prompt service, and a friendly demeanour.
  • Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
  • Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.
  • Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
  • Assisted in training new waitstaff members, fostering a team-oriented work environment.

Bartender

The Pagoda
06.2018 - 10.2019
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.

Education

Certificate III - Hospitality

South Metropolitan TAFE
Bentley, WA
05.2018

Skills

    • Administrative Support
    • Staff Management
    • Excellent Communication
    • Multitasking Abilities
    • Attention to Detail
    • Telephone Etiquette
      • Organizational Skills
      • Customer Service
      • Active Listening
      • Interpersonal Skills
      • Courteous and Professional

References

References available upon request.

Timeline

Receptionist

Swan Transit
06.2021 - 04.2023

Data Analyst

Transit Systems
02.2020 - 06.2021

Wait Staff Member

Miss Maud
10.2019 - 02.2020

Bartender

The Pagoda
06.2018 - 10.2019

Certificate III - Hospitality

South Metropolitan TAFE

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Meika Martin