Mei Kien Yim (Angie)

• Handled 3 payroll teams - team 1 small scale Singapore clients, team 2 - Japanese Restaurants chain, Team 3 - Coffee Chain.
• Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
• Coached team members on Singapore payroll knowledge and payroll system.
• Started as Senior Payroll Analyst and promoted to Team lead after 7 months.

Relocated to Ho Chi Minh with my husband in early 2020.

• Handled HR Administration for 7 outlets and Headquarter.
• Oversaw payroll processing, ensuring accurate payments while adhering to strict deadlines for submission.
• Posted job vacancies in job portal, pre-screened resumes prior to sending to hiring managers for consideration.
• Prepared reports as per Manager's and government bodies' requirements.

• Greeted customers and helped with product questions, selections, purchases, locate items and join reward programs.
• Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
• Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
• Collaborated with team members to meet and exceed monthly sales targets consistently.
• Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
• Participated in periodic inventory counts to maintain accurate stock levels.
• Helped customers locate products and checked store system for merchandise at other sites.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Person in charge of handbags and small leather goods.

• Process Payroll for Philippines entity with headcount of 700 people.
• Compile payroll information such as overtime, absences and short hours from various departments.
• Prepare payroll related monthly statutory reports, Journals for Finance and Headcount Report for HR.
• Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.

• Ensure timely and accurate employee compensation by administer and execute Expat and Local payroll.
• Ensure concerns are addressed in timely manner by responding to payroll related enquiries with proper guidance, advise and resolution.
• Ensure compliance with government agencies by preparing and submitting payroll related monthly reports.
• Prepare annual return for staff.
• Ensure Expat staff obtain local bank account and get allowance prior to that.

Handled full spectrum of HR for both Malaysia and Singapore entities:

• Payroll
• Administration
• Recruitment
• Training
• Reporting
• Performance review
• Compensation & benefits

Apple thinning, mandarin thinning, onion grading, lily bulbs grading, accommodation exchange

• Handled payroll processing and result checking for Singapore and Malaysian clients.
• Generated monthly payroll reports.
• Well verse in Malaysia and Singapore statutory.
• Liaised with Statutory bodies when need arise.
• Attended to queries raised by Client’s Payroll Specialist, HR and Employees pertaining to payroll.
• Reported monthly Payroll Timeliness and Accuracy.
• Involved in year end tax filling activities.
• Improved previous manual processes.
• Testing on system enhancement, new rules through payroll processing, report generation, checking of data accuracy in testing environment including Citibank online banking for Australia.
• Trained team leader and analysts who took over my accounts.
• Prepared and updated manuals on payroll processes.
• Promoted from HR Analyst II to HR Analyst III.

• Processed payroll and generate reports for client (headcount approximately 1300).
• Handled statutory payments.
• Attended client’s queries pertaining to leave and Time and Attendance.
• Improved previous repetitive processes by creating macros.

Change Control Analyst (Mar 2005-Mar 2006, Aug 2006-Apr 2007)

• Handled requests by clients to improve, add-on their payroll system- small scale project management.

Payroll Analyst (Apr 2006-Dec 2006)

• Processed payroll for 2 accounts (Hong Kong –fortnightly, New Zealand - monthly)

Reporting/QA Analyst (Apr 2006-Apr 2007)

• Reported to upper Management on a weekly basis on department's performance.

• Costing/Pricing for customized models (desktops, laptops).
• Assisted in data migration.

Based in Zara Mid Valley outlet.

Customer service ▪ Visual merchandising ▪ Stock/Store management ▪ Cashiering ▪ Reporting (Sales, Product, Bestseller)