Mei Mei Chong
Wangaratta
Summary
Dynamic Housekeeper Manager at Dal Zotto Vineyard with strong leadership skills and a focus on customer service. Enhanced guest satisfaction through rigorous cleaning standards and effective staff training, reducing turnover significantly. Proven expertise in health and safety compliance, ensuring a pristine environment while fostering a collaborative team culture.
Overview
7
7
years of professional experience
Work History
Housekeeper Manager
Dal Zotto Vineyard
01.2018 - Current
- Collaborated with other departments to ensure seamless guest experiences throughout their stay at the property.
- Evaluated employee performance regularly, recognizing top performers while identifying opportunities for improvement among others.
- Enhanced guest satisfaction by maintaining a high standard of cleanliness and organization in all areas.
- Reduced staff turnover by implementing effective training programs and providing continuous feedback to team members.
- Ensured compliance with safety regulations by conducting regular audits and implementing corrective actions as needed.
- Coordinated special projects such as deep cleans or renovations, ensuring minimal disruption to guests during these processes.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
Kitchen Staff
Chinese Restaurant. SwanHill
02.2022 - 12.2023
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Sanitized dining ware and kitchen equipment according to health code standards.
Skills
- Customer service focus
- Workload prioritization
- Housekeeping
- Health and safety compliance
- Strong leadership
- Cleaning and sanitation
- Staff evaluations
- Laundry operations
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Kitchen Staff
Chinese Restaurant. SwanHill
02.2022 - 12.2023
Housekeeper Manager
Dal Zotto Vineyard
01.2018 - Current
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