Mei Shan (Nicole) Tan
Summary
Hardworking medical receptionist brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
16
16
years of professional experience
Work History
Medical Receptionist
Dandenong Superclinic
12.2022 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Invoiced patients accurately in line with charging guidelines.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Assisted with medical coding and billing tasks.
- Processed medical insurance claims and payments.
Receptionist Manager
Ease Cleaning
01.2017 - 11.2022
- Organized and updated databases, records and other information resources.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Created organized filing system to manage department documents.
Assistant Manager
Run Property
01.2011 - 01.2012
Store Manager
Vodafone
01.2007 - 01.2010
Education
Diploma of Commerce - Business
Melbourne Institute of Business Technology
Melbourne, VIC01.2006
Skills
- HIPAA Guidelines
- Records Maintenance
- Medical Information Software
- Front Desk Operations
- Information Assurance
- Patient Callbacks
- Call Transfers
- Medical Billing and Coding
- Operational Requirements
- Paperwork Coordination
Timeline
Medical Receptionist
Dandenong Superclinic
12.2022 - Current
Receptionist Manager
Ease Cleaning
01.2017 - 11.2022
Assistant Manager
Run Property
01.2011 - 01.2012
Store Manager
Vodafone
01.2007 - 01.2010
Diploma of Commerce - Business
Melbourne Institute of Business Technology
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