Meita Ningrum
Morwell,VIC
Summary
Detail-oriented cleaner with a proven track record of maintaining high cleanliness standards and enhancing customer satisfaction. Skilled in time management and team collaboration to optimize cleaning processes and ensure a welcoming environment.
Dedicated cleaning professional with extensive experience in maintaining cleanliness across various environments. Known for exceptional attention to detail and problem-solving abilities, consistently achieving zero complaints regarding cleanliness while enhancing guest experiences through timely service.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Cleaner
Menzies
Morwell, VIC
06.2024 - Current
- Contributed to a positive working environment by addressing and resolving maintenance issues promptly.
- Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
- Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.
- Streamlined cleaning processes to increase efficiency without compromising on quality.
- Enhanced guest experience by maintaining pristine conditions in guest rooms and suites.
- Ensured clean and welcoming environment for clients by meticulously cleaning common areas, restrooms, and offices.
- Adapted quickly to last-minute cleaning requests, ensuring that all areas were presentable for unexpected visits.
- Maintained detailed logs of cleaning schedules and tasks, ensuring accountability and consistency.
- Contributed to team efforts by training new staff on best practices in cleaning and maintenance.
- Supported event setups and teardowns, ensuring venues were returned to their original state promptly.
- Upheld cleanliness standards in kitchen and dining areas, ensuring compliance with health regulations.
- Achieved record of zero complaints regarding cleanliness in assigned areas for entire year.
- Enhanced client satisfaction with thorough cleaning and maintenance of all facilities.
- Sustained cleanliness and order in outdoor areas, making them more inviting for guests and employees.
- Demonstrated flexibility by covering additional shifts when needed, ensuring no disruption in cleaning services.
Cleaner
All Nyte Cleaning
Morwell, VIC
09.2023 - 06.2024
- Resolved client concerns promptly, fostering positive relationships and promoting repeat business opportunities.
- Used time management and efficient cleaning methods to meet deadlines.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
- Provided assistance to other staff members with cleaning of difficult areas.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
- Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
- Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
- Maintained high standard of cleanliness in high-traffic areas, contributing to positive first impression for visitors.
- Collaborated with maintenance team to identify and resolve issues requiring repair, enhancing overall facility safety.
- Increased cleaning efficiency with introduction of color-coded cloth system to prevent cross-contamination.
- Ensured that all cleaning supplies were stocked and organized, minimizing downtime.
Cleaner
Mackie's Cleaning
Blackwater, QLD
03.2022 - 12.2022
- Supervised cleaning teams to ensure consistent quality and adherence to safety protocols.
- Implemented efficient cleaning procedures, resulting in improved workflow and reduced time on tasks.
- Trained new staff on equipment usage and cleaning techniques, enhancing team performance.
- Conducted regular inspections of facilities to maintain cleanliness standards and identify improvement areas.
- Developed customized cleaning schedules tailored to client needs, increasing satisfaction rates.
- Managed inventory of cleaning supplies, ensuring availability and proper stock levels for operations.
- Collaborated with management to refine operational processes for enhanced efficiency and effectiveness.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Organized and used industrial cleaning products following strict safety procedures.
- Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
Administrative Assistant
PT. Central Sarana Pancing
Indonesia
12.2008 - 09.2013
- Implemented process improvements to streamline administrative workflows, increasing efficiency.
- Trained new team members on office procedures and best practices for operational success.
- Maintained inventory of office supplies, ensuring availability while minimizing costs.
- Collaborated with cross-functional teams to support project initiatives and operational goals.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
- Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
- Managed filing system, entered data and completed other clerical tasks.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Established administrative work procedures to track staff's daily tasks.
- Performed research to collect and record industry data.
- Developed and maintained organized filing systems for efficient document retrieval.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Administrative Assistant
PT. Cahaya Pundimas Indonusa
Indonesia
10.2005 - 12.2008
- Developed and maintained organized filing systems for efficient document retrieval.
- Assisted in preparing reports and presentations, enhancing information clarity for stakeholders.
- Managed office communications to ensure timely responses to inquiries and requests.
- Coordinated scheduling for meetings, appointments, and travel arrangements for executives.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Education
High School Diploma -
Senior High School Mardi Yuana
Indonesian 07.2001 - 07.2004
Skills
- Cleaning and sanitizing
- Sweeping and mopping
- Housekeeping
- Customer service
- Time management
- Team collaboration
- Problem-solving
- Attention to detail
- Waste management
- Quality control
- Verbal and written communication
- Record keeping
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Languages
English
Native or Bilingual
Timeline
Cleaner
Menzies
06.2024 - Current
Cleaner
All Nyte Cleaning
09.2023 - 06.2024
Cleaner
Mackie's Cleaning
03.2022 - 12.2022
Administrative Assistant
PT. Central Sarana Pancing
12.2008 - 09.2013
Administrative Assistant
PT. Cahaya Pundimas Indonusa
10.2005 - 12.2008
High School Diploma -
Senior High School Mardi Yuana
07.2001 - 07.2004