MEIXI YUAN
Brisbane,QLD
Summary
Experienced in both retail and hotel work, handling various tasks like customer service and managing inventory. Skilled in assisting guests, taking reservations, and managing calls. Skilled in collaboration and teamwork, detail-oriented, and thriving in fast-paced settings.
Overview
6
6
years of professional experience
Work History
RECEPTIONIST
Expandnet Leisure Pty Ltd
3 2024 - Current
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
- Maintained accurate records of guest information, billing details, and reservation data using hotel management software systems.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
SHOP ASSISTANT
Breadtop
12.2023 - Current
- Performed opening and closing duties including setting up registers, balancing tills and preparing the store for business hours
- Assisted customers in locating items, ensuring a positive shopping experience.
- Provided excellent customer service, promptly addressing inquiries and resolving issues..
MARKETING ASSISTANT
MRC Ventures Pty Ltd
02.2023 - 06.2023
- Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings
- Compiled product, market, and customer data to generate informed sales and profit projections
- Produced engaging content for Facebook, Instagram, and XHS (Chinese social platform), posting three times per week and achieving a 10% growth in Instagram followers
- Proofread marketing collateral ahead of printing to eliminate errors.
BARISTA
Starbucks
06.2018 - 06.2019
- Prepared and served a variety of coffee and other beverages with precision and consistency
- Demonstrated exceptional knowledge of Starbucks' products, including coffee blends, brewing methods, and seasonal specials
- Provided friendly and efficient customer service, taking and preparing custom orders to meet the unique preferences of each customer
- Engaged with customers to effectively build rapport and lasting relationships.
Education
M.D. - DIGITAL OF COMMUNICATION
Queensland University of Technology
BACHELOR OF SCIENCE - MATHEMATICS AND COMPUTER SCIENCE
Zhejiang University of Technology
Skills
- Customer service
- Cash handling and transaction processing
- Strong teamwork and collaboration abilities
- Problem-solving and conflict resolution
- Organizational and multitasking skills
- Social media marketing
- Video editing skills
- Digital content generation
Timeline
SHOP ASSISTANT
Breadtop
12.2023 - Current
MARKETING ASSISTANT
MRC Ventures Pty Ltd
02.2023 - 06.2023
BARISTA
Starbucks
06.2018 - 06.2019
RECEPTIONIST
Expandnet Leisure Pty Ltd
3 2024 - Current
M.D. - DIGITAL OF COMMUNICATION
Queensland University of Technology
BACHELOR OF SCIENCE - MATHEMATICS AND COMPUTER SCIENCE
Zhejiang University of Technology
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