Summary
Overview
Work History
Education
Skills
References
Areasofexpertise
Timeline
Generic

Mekdes Muche

Truganina,VIC

Summary

I am an enthusiastic, dedicated and articulate individual with a diverse skillset covering several facets within administration, customer service, sales and marketing, as well as other industries including individual support and logistics. I work well independently and as part of a team to achieve set outcomes. My employment history has given me experience working in high demand situations with set deadlines. I have strong communication skills and go above and beyond to provide exceptional services to my clients.

Overview

12
12
years of professional experience

Work History

Disability Support Worker

Realcare Community Services
, Victoria
06.2024 - Current
  • Transported clients to appointments, social events, and other activities as needed.
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.
  • Instructed clients on proper use of adaptive equipment such as wheelchairs and walkers.
  • Administered medication to patients according to strict schedules.
  • Provided emotional support to individuals with physical or mental disabilities.
  • Assisted clients with activities of daily living such as eating, dressing, and grooming.
  • Helped patients move in and out of beds, baths and wheelchairs by following safe lifting techniques.
  • Managed challenging behaviors through positive reinforcement techniques.
  • Monitored client progress and reported any changes in behavior or health conditions to supervisor.
  • Transported clients to and from medical and mental health appointments with assigned vehicle.

Disability Support Worker

Victoria people solutions
, Victoria
02.2024 - Current
  • Managing complex behaviours ASD, ADHD
  • Personal care duties
  • Community access
  • Medication administration
  • Intellectual and physical disabilities

Aged Care Worker

Maroba Facility
, NSW
01.2021 - 10.2021
  • Showering, dressing, and other personal hygiene care.
  • Helped clients get in and out of beds and wheelchairs.
  • Followed safe lifting and transferring techniques to transport residents.
  • Monitored clients' activity levels and helped prevent sedentary behavior.
  • Organized oral medications for clients following dosage and schedule requirements.
  • Provided clients with emotional support and companionship.
  • Organised and monitored medication schedules for elderly clients.

Homecare Support Services

Hunter Nursing
, NSW
01.2021 - 10.2021
  • Personal care
  • Cleaning duties
  • Transportation
  • Prompted medication
  • Challenging behaviours
  • Manual handling

Café Assistant

Ethiopian Coffee Café
, Victoria
11.2019 - 03.2020
  • Making Ethiopian coffees
  • Customer Service
  • Engaging with community
  • Maintaining cleanliness of café – cleaning floors, wiping tables, stacking chairs
  • Register operation including cash handling

Warehouse Operative

Adecco, Estore
, Victoria
12.2018 - 01.2020
  • Pick Packing
  • RF Scanning
  • General cleaning duties
  • Printing out labels
  • Voice picking

Call Centre Operator

Probe
, Victoria
08.2018 - 10.2018
  • Taking inbound customer service calls
  • Addressing customer enquiries regarding their services
  • Maintaining customer confidentiality through following security protocols
  • Maintaining call KPI’s including call handle time, customer satisfaction rate

Warehousing Internship

Paul’s Warehouse USA Outlet
, Victoria
05.2018 - 06.2018
  • Picking and packing of orders
  • Invoicing orders
  • Printing out customer order labels
  • Organising stock labels and placing them in correct location
  • Organising orders for distribution and dispatch for customers and stores
  • Quality control of all products
  • Completing relevant paper works

Sales Consultant

Countrywide Austral
, Victoria
08.2016 - 01.2017
  • Conducting outbound marketing calls to cold and warm clients
  • Advertising charity foundation and encouraging donations
  • Engaging customers through sales techniques
  • Working towards sales KPI’s

Waitress

Ghion Ethiopian Restaurant
, Victoria
02.2014 - 08.2014
  • Taking orders and serving customers
  • Operating cash register
  • Supporting café section with coffee’s and drinks
  • Following food safety standards
  • Cleaning equipment

Team Member

Kmart Footscray
, Victoria
09.2012 - 02.2013
  • Serving customers at the sales counter
  • Offering assistance and answering enquiries on product information
  • Maintaining cleanliness and safety of the store by adhering to ‘clean floor’ policy
  • Processing returns and refunds as required in line with company procedures
  • Operating POS

Education

Diploma of Community Services -

01.2025

Certificate II Security Operations -

Skills

  • Customer Service
  • Communication
  • Attention to Detail
  • Microsoft Office
  • Cash Handling
  • Money Counting

References

To be made available upon request

Areasofexpertise

Provides exceptional service to customers, Able to handle disputes in a professional and timely manner, Remains calm, courteous and respectful at all times, Relays information in a concise and clear manner, Takes ownership of customer’s needs, and always sees problems through until they are fully resolved, Being attentive to customers’ needs, Confident with verbal and written communication, Effective listener within difficult situations, Effective team player communicating with others, Efficient and effective time management to deliver outcomes, Experience with Microsoft office computer systems, Strong ability to work within set timeframes and deadlines, Takes the time to review work to ensure standards are being met, Experience with cash handling and money counting, Ensures accuracy when following processes and procedures

Timeline

Disability Support Worker

Realcare Community Services
06.2024 - Current

Disability Support Worker

Victoria people solutions
02.2024 - Current

Aged Care Worker

Maroba Facility
01.2021 - 10.2021

Homecare Support Services

Hunter Nursing
01.2021 - 10.2021

Café Assistant

Ethiopian Coffee Café
11.2019 - 03.2020

Warehouse Operative

Adecco, Estore
12.2018 - 01.2020

Call Centre Operator

Probe
08.2018 - 10.2018

Warehousing Internship

Paul’s Warehouse USA Outlet
05.2018 - 06.2018

Sales Consultant

Countrywide Austral
08.2016 - 01.2017

Waitress

Ghion Ethiopian Restaurant
02.2014 - 08.2014

Team Member

Kmart Footscray
09.2012 - 02.2013

Diploma of Community Services -

Certificate II Security Operations -

Mekdes Muche