Mekdes Muche
Truganina
Summary
I am a motivated and compassionate professional with a proven ability to engage with clients in meaningful ways, assess their individual needs, and deliver tailored support services. My experience spans diverse sectors including case management, administration, customer service, and individual support, where I’ve developed a responsive and holistic approach to helping others. I work effectively under pressure, meet deadlines with precision, and consistently uphold high standards of care and communication. Whether working independently or collaboratively within a team, I bring dedication, empathy, and strategic insight to everything I do.
Overview
13
13
years of professional experience
Work History
Case Manager (student Placement)
Anglicare - Navigator Program
04.2025 - 06.2025
- Worked with disengaged youth aged 12–17, supporting re-engagement with education and community services.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Conducted outreach and home visits to build rapport and assess client needs
- Liaised with a network of professionals, including Child Protection workers, youth workers, school staff, and allied services
- Assisted with referrals to education programs, mental health services, and community supports
- Helped develop tailored re-engagement plans based on each young person's strengths, goals, and cultural context
Disability Support Worker
Real care Community Services
03.2024 - 04.2025
- Transported clients to appointments, social events, and other activities as needed.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Instructed clients on proper use of adaptive equipment such as wheelchairs and walkers.
- Administered medication to patients according to strict schedules.
- Provided emotional support to individuals with physical or mental disabilities.
- Assisted clients with activities of daily living such as eating, dressing, and grooming.
- Helped patients move in and out of beds, baths and wheelchairs by following safe lifting techniques.
- Managed challenging behaviours through positive reinforcement techniques.
- Monitored client progress and reported any changes in behavior or health conditions to supervisor.
- Transported clients to and from medical and mental health appointments with assigned vehicle.
Disability Support Worker
Victoria people solutions
02.2023 - 01.2025
- Managing complex behaviours ASD, ADHD
- Personal care duties
- Community access
- Medication administration
- Intellectual and physical disabilities
Aged Care Worker
Maroba Facility
01.2021 - 10.2021
- Showering, dressing, and other personal hygiene care.
- Helped clients get in and out of beds and wheelchairs.
- Followed safe lifting and transferring techniques to transport residents.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Organized oral medications for clients following dosage and schedule requirements.
- Provided clients with emotional support and companionship.
- Organised and monitored medication schedules for elderly clients.
Homecare Support Services
Hunter Nursing
01.2021 - 10.2021
- Personal care
- Cleaning duties
- Transportation
- Prompted medication
- Challenging behaviours
- Manual handling
Café Assistant
Ethiopian Coffee Café
11.2019 - 03.2020
- Making Ethiopian coffees
- Customer Service
- Engaging with community
- Maintaining cleanliness of café – cleaning floors, wiping tables, stacking chairs
- Register operation including cash handling
Warehouse Operative
Adecco, Estore
12.2018 - 01.2020
- Pick Packing
- RF Scanning
- General cleaning duties
- Printing out labels
- Voice picking
Call Centre Operator
Probe
08.2018 - 10.2018
- Taking inbound customer service calls
- Addressing customer enquiries regarding their services
- Maintaining customer confidentiality through following security protocols
- Maintaining call KPI's including call handle time, customer satisfaction rate
Warehousing Internship
Paul's Warehouse USA Outlet
05.2018 - 06.2018
- Picking and packing of orders
- Invoicing orders
- Printing out customer order labels
- Organising stock labels and placing them in correct location
- Organising orders for distribution and dispatch for customers and stores
- Quality control of all products
- Completing relevant paper works
Sales Consultant
Countrywide Austral
08.2016 - 01.2017
- Conducting outbound marketing calls to cold and warm clients
- Advertising charity foundation and encouraging donations
- Engaging customers through sales techniques
- Working towards sales KPI's
Waitress
Ghion Ethiopian Restaurant
02.2014 - 08.2014
- Taking orders and serving customers
- Operating cash register
- Supporting café section with coffee's and drinks
- Following food safety standards
- Cleaning equipment
Team Member
Kmart Footscray
09.2012 - 02.2013
- Serving customers at the sales counter
- Offering assistance and answering enquiries on product information
- Maintaining cleanliness and safety of the store by adhering to 'clean floor' policy
- Processing returns and refunds as required in line with company procedures
- Operating POS
Education
Diploma of Community Services -
Victoria University
Footscray, VIC06-2025
Skills
- Customer Service
- Communication
- Attention to Detail
- Microsoft Office
- Cash Handling
- Money Counting
- Problem-solving
- Case documentation
- Time management
- Conflict resolution
- Decision-making
- Patient support
Timeline
Case Manager (student Placement)
Anglicare - Navigator Program
04.2025 - 06.2025
Disability Support Worker
Real care Community Services
03.2024 - 04.2025
Disability Support Worker
Victoria people solutions
02.2023 - 01.2025
Aged Care Worker
Maroba Facility
01.2021 - 10.2021
Homecare Support Services
Hunter Nursing
01.2021 - 10.2021
Café Assistant
Ethiopian Coffee Café
11.2019 - 03.2020
Warehouse Operative
Adecco, Estore
12.2018 - 01.2020
Call Centre Operator
Probe
08.2018 - 10.2018
Warehousing Internship
Paul's Warehouse USA Outlet
05.2018 - 06.2018
Sales Consultant
Countrywide Austral
08.2016 - 01.2017
Waitress
Ghion Ethiopian Restaurant
02.2014 - 08.2014
Team Member
Kmart Footscray
09.2012 - 02.2013
Diploma of Community Services -
Victoria University
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