Summary
Overview
Work History
Skills
Interests
Timeline
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Mekhala Taylor

Summary

Dedicated, organised, and reliable professional with experience in healthcare administration and patient support. Recognised for streamlining processes, delivering compassionate service, and contributing enthusiastically to team success through strong communication, problem-solving, and time-management skills

Overview

10
10
years of professional experience

Work History

Cryomanagement Coordinator

Monash IVF
09.2022 - Current
  • Coordinate the storage of biological material.
  • Oversee the effective coordination of biological material transportation (import and export) as per guidelines and legislation.
  • Communicate with patients and internal/external stakeholders.
  • Ensure all patient management records are updated and maintained.
  • Ensure accurate documents are prepared in accordance with legislation and Monash IVF policy.
  • Prepare regular transport reports and other ad hoc reports as directed.
  • Provide assistance towards other laboratory functions.
  • Review and approve invoices.
  • Perform administrative duties.
  • Maintain strict confidentiality and compliance with healthcare privacy regulations.

Embryology Administration/Patient Support Officer

Genea
02.2019 - 09.2022
  • Provide administrative support to the Embryology Department.
  • Deliver high-quality customer service at the Andrology reception.
  • Handle inbound and outbound phone calls and emails as part of customer service.
  • Assist the Transport Coordinator with the transport (import and export) of biological materials.
  • Book patient appointments.
  • Liaise with patients to provide information and coordinate their appointments.
  • Welcome and check in patients.
  • Prepare diagnostic files.
  • Generate and manage reports.
  • Scan and audit patient documents.
  • Process payments.
  • Coordinate staff travel bookings.
  • Manage consumables for the lab, including ordering and receiving supplies.
  • Review and approve invoices.
  • Perform general office administration duties.
  • Maintain strict confidentiality and compliance with healthcare privacy regulations.

Cosmetic Consultant

Cosmetic Evolution
09.2016 - 01.2019
  • Customer service.
  • Handling incoming enqueries (telephone, walk-in traffic and email).
  • Arranging/booking patient appointments and surgeries.
  • Liaise with surgeons, clinical staff, and patients to ensure smooth clinic operations.
  • Meet and greet patients.
  • Competently perform consultations with prospective patients for cosmetic procedures.
  • Scanning and auditing surgical files.
  • Prepare surgical files.
  • Basic accounting (allocating and reconciling payments).
  • Process payments.
  • General administrative duties.
  • Maintain strict confidentiality and compliance with healthcare privacy regulations.

Junior Medical Receptionist

Cosmetic Evolution
11.2015 - 08.2016
  • Greet and assist patients, providing a welcoming and professional reception experience.
  • Answer inbound calls and respond to emails, directing enquiries appropriately.
  • Schedule and manage patient appointments efficiently.
  • Prepare, scan, and audit patient and surgical files to ensure accurate records.
  • Process payments and maintain basic financial records.
  • Perform general administrative tasks, including filing, data entry, and office support.
  • Maintain confidentiality and comply with healthcare privacy regulations.

Skills

  • Clear communication
  • Time management
  • Teamwork
  • Problem solving
  • Conflict resolution
  • Empathetic

Interests

  • Cooking and baking
  • Health and wellness
  • Travel

Timeline

Cryomanagement Coordinator

Monash IVF
09.2022 - Current

Embryology Administration/Patient Support Officer

Genea
02.2019 - 09.2022

Cosmetic Consultant

Cosmetic Evolution
09.2016 - 01.2019

Junior Medical Receptionist

Cosmetic Evolution
11.2015 - 08.2016

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Mekhala Taylor