MEKI ALEMU
Melbourne
Summary
A hardworking and passionate job seeker with experience in community, youth and family support. I hold a bachelor’s degree in marketing management, and I hold a Bachelor of Psychological Sciences and continuing studying honours. With experience working for NDIS service provider, I have developed strong client service skills and organizational abilities. I am motivated and passionate about providing excellent client service, with a focus on clear communication and detail-oriented work. I have experience in report writing for clients, including weekly and monthly reports and sending them to BSP (Behaviour Support Plan) and support coordinators. I am eager to acquire new skills to help the team achieve company goals and contribute to the success of the organization.
Overview
10
10
years of professional experience
Work History
Casual Education Assistance/ Teaching Aid
Anzuk Education
05.2025 - Current
- Individual and group support: Assist students with autism, ADHD, learning disabilities, sensory processing challenges, and other physical, emotional, or developmental needs—both 1:1 and in group settings.
- Implement learning activities: Support the delivery of lesson plans by adapting materials, reinforcing concepts, and encouraging student engagement.
- Behavioural support: Help manage challenging behaviour using consistent, trauma-informed, and positive behaviour support strategies.
- Communication support: Use tools such as visual schedules, AAC devices, or simplified language to aid communication and comprehension.
- Personal care: Assist students with personal hygiene, mobility, feeding, and other care tasks, if required.
- Monitoring and reporting: Observe student progress and behaviour and provide feedback to teachers and support staff.
- Inclusion and wellbeing: Promote social inclusion, emotional safety, and confidence among students by fostering a respectful and nurturing classroom environment.
- Classroom preparation: Help set up learning materials and maintain a clean, organised, and accessible classroom space.
- Collaboration: Work closely with teachers, therapists, learning support teams, and families to meet individual student goals and support plans.
- Flexibility and initiative: Adapt to the changing needs of students and support staff throughout the school day.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Administration/Report Writer
TK Community Care Services
06.2023 - 11.2024
- Customer service: Providing high-quality service to clients, addressing inquiries, and ensuring satisfaction.
- Organizing meetings: Coordinating and scheduling meetings, ensuring all logistics are prepared and participants are informed.
- Dealing with clients from diverse backgrounds: Effectively interacting with clients from various cultural and socio-economic backgrounds, offering tailored support.
- Reporting: Writing monthly and weekly reports on client progress, service delivery, and other relevant matters.
- Incident report quality check: Reviewing and ensuring the accuracy and quality of incident reports, maintaining consistency and adherence to standards.
- Scheduling experience: Some experience in scheduling, managing calendars, and ensuring that appointments and tasks are organized and efficiently handled.
- Organizing and participating in BSP training and meetings: Coordinating and supporting the planning of BSP (Behaviour Support Plan) training sessions and meetings.
- Support work: Providing essential support to clients, helping them access resources, and improving their well-being.
- Working with children from diverse backgrounds: Supporting children from various backgrounds, ensuring their needs are met with care and respect.
- On-call support: Acting as on-call support, handling after-hour calls or emergency situations as needed, providing timely and effective responses.
- Assisting with HR duties: Supporting HR functions, including onboarding new staff and uploading all necessary documentation into the HR system to ensure smooth employee integration.
Intake Officer
Southeast Monash Community Legal Services
01.2023 - 01.2023
- Handling phone calls: Professionally managing incoming calls and directing them to the appropriate departments or individuals.
- Scheduling appointments: Coordinating and managing appointment bookings efficiently to ensure smooth operations.
- Proficient use of Action Step legal software: Extensive knowledge and experience using Action Step for case management and other legal processes.
- Conflict checking: Performing thorough conflict checks to ensure compliance and avoid potential conflicts of interest.
- Managing multiple projects: Juggling two projects simultaneously while maintaining attention to detail and deadlines.
- Taking minutes: Accurately recording meeting minutes, ensuring all important details and action points are captured.
- Organizing meetings: Coordinating and scheduling meetings, ensuring all logistics and necessary materials are prepared in advance.
Receptionist
UAE Consulate
04.2016 - 04.2023
- Serve clients at the front desk: Act as the first point of contact for all clients, representing the embassy and providing a professional, welcoming environment.
- Answer and direct incoming calls: Efficiently manage phone inquiries, directing calls to the appropriate departments or individuals.
- Assist with procurement issues: Handle procurement-related tasks in compliance with Embassy policies and procedures, ensuring smooth operations.
- Collaborate with kitchen staff: Work with the kitchen team to inform customers of unavailable dishes and expected wait times, ensuring clear communication and customer satisfaction.
- Arrange documentation for visa and legal processes: Prepare and organize necessary paperwork for the processing of visas and legal documents at the UAE Embassy.
- Brief prospective visitors: Inform prospective UAE visitors of visa application requirements and provide guidance on key tourist destinations in the UAE.
Education
Bachelor - Psychological Sciences
Federation University
Melbourne, VIC01.2025
Diploma - Accounting
Australian University Melbourne
Melbourne, VIC01.2020
Cert IV - Bookkeeping
Australian University Melbourne
Melbourne, VIC01.2020
Cert III - Aged care
Philip Institution Melbourne
Melbourne, VIC01.2016
Bachelor of Marketing - Marketing
Addis Ababa University
Ethiopia01.2011
Honour - Psychology
Federation University Australia
VIC06-2025
Skills
- Effective Communication
- High-Volume Call taking
- Accounting
- Guest Seating Arrangements
- Order Accuracy
- Microsoft Excel
- Power Point
- Microsoft 365
- Outlook
- Meeting Minutes Taking
- Time Management
- Compliance standards
- Support work
- Report Writing
- Understanding cultural competency
- CTARS and FoundU software system
- Weekly and monthly report writing
- Quality control of incident reports
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Accomplishments
- Achieved sorting out a company file system by completing and updating clients profile and with accuracy and efficiency.
Languages
English
Amharic
Native or Bilingual
Timeline
Casual Education Assistance/ Teaching Aid
Anzuk Education
05.2025 - Current
Administration/Report Writer
TK Community Care Services
06.2023 - 11.2024
Intake Officer
Southeast Monash Community Legal Services
01.2023 - 01.2023
Receptionist
UAE Consulate
04.2016 - 04.2023
Bachelor - Psychological Sciences
Federation University
Diploma - Accounting
Australian University Melbourne
Cert IV - Bookkeeping
Australian University Melbourne
Cert III - Aged care
Philip Institution Melbourne
Bachelor of Marketing - Marketing
Addis Ababa University
Honour - Psychology
Federation University Australia