Mel Canik
PLUMPTON,Australia
Summary
I am a passionate and driven professional who thrives in fast-paced environment while fostering trusting relationships. I demonstrate superior technical capabilities that consistently lead to exceptional outcomes and demonstrate commitment to excellence.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Payments Services Specialist
Teachers Mutual Bank limited
12.2019 - Current
- Monitoring work volumes daily and allocating staff to required queues on expected high volume days.
- Ensuring Direct Entry, BPAY, Member Chequing and NPP files are exchanged with accuracy and at scheduled times.
- Resolving member complaints effectively and ensuring agreed solutions are in accordance with the TMBL’s banking policy and within delegated authorities.
- Communicating with relevant stakeholders to ensure the overall smooth running of the Payments Services department.
- Building internal and external business relationships.
- Implementing process improvements and communicating changes to staff in an easy to understand and timely manner.
- Covering team functions at times of high or unexpected leave.
- Working closely with the Payment Services Team Leader and Supervisor.
- Assisting, mentoring and training staff.
Operations Support Lead
Teachers Mutual Bank Limited
2021 - Current
- Manage a team of support professionals, fostering teamwork and setting performance goals.
- Conduct regular performance evaluations and provide constructive feedback for continuous improvement among team members.
- Monitors and analyzes support metrics to detect trends, identify gaps, and recommend solutions for improvement.
- Proactively identifies potential product flaws through pattern analysis of recurring customer issues.
- Builds trusting relationships with various stakeholders within the business to gain up to date knowledge on new technologies, products, policies or initiatives to ensure adequate resources or forecasting required.
- Identifies training needs and regularly assesses knowledge and skills required by team members to perform their roles to ensure all team members are satisfactorily assessed in appropriate competencies.
- Drives continuous improvement in the processes and identifies opportunities for innovation by identifying gaps, investigating and suggesting development in new channels e.g. digital, electronic communication.
Skills
- Service level management
- Team management
- Escalation handling
- Feedback management
- Process improvement
Certification
- Tier 2 Certified
- Certificate IV – Financial services (FNS41815 - Obtained through ACCM 2020)
- First Aid Officer
- Fire Warden
Languages
Turkish
Native or Bilingual
Timeline
Payments Services Specialist
Teachers Mutual Bank limited
12.2019 - Current
Operations Support Lead
Teachers Mutual Bank Limited
2021 - Current
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