Melika Dolatabadi
Kingsville, VIC
Summary
Experienced and well-rounded professional with a strong background in telecommunications, aquatic supervision, and hospitality service. Demonstrated ability to lead teams, resolve issues efficiently, and maintain high safety and service standards in dynamic work environments. As a Telecommunications Technician at NBN Co, ensured reliable network installations and fault repairs; as a Leading Lifeguard and Head Waiter, managed staff, maintained safety and quality standards, and delivered exceptional customer experiences. Known for strong communication, adaptability, and a proactive, hands-on approach to problem-solving and team support.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Telecommunications Technician
NBN CO
06.2023 - Current
- Delivering and maintaining Australia's National Broadband Network
- Installing, maintaining, testing and fault rectifying the NBN infrastructure to ensure high-speed internet access for homes and businesses across the country.
- Delivered high-quality customer service by clearly communicating with clients, addressing concerns, and ensuring a smooth and professional experience throughout each job.
- Collaborated with contractors and internal teams to meet targets, maintained accurate digital documentation, and adhered to all safety and compliance standards.
Lifeguard Supervisor
Western Leisure Services
12.2022 - 08.2023
- Supervising the aquatic environment and ensuring that patrons remain safe at all times.
- To ensure all operational, risk management and facility guidelines are followed at all times.
- Provide a welcoming and safe environment for maximum benefit and enjoyment of the aquatic activities at the Leisure Centre.
- Assisting in the application and management of the Lifeguard Supervision Deployment Plan and act as Deputy Chief Warden in facility emergencies.
- Leading the lifeguard team in providing the best possible care and service to the patrons.
Pool Lifeguard
Western Leisure Services
10.2019 - 08.2023
- Ensuring the safety of patrons within the facility through constant active supervision, adherence to the deployment plan and dynamic risk assessments.
- Providing fast response to major and minor incidents and general first aid when required. Engaging with patrons to a high standard of customer service around centre experience.
- Educating patrons on the importance of aquatic safety including child supervision through the watch around water policy.
- Operating as a part of a team and building report with peers to work together in a fast paced and reactive environment.
Head Waiter
Grand Star Reception and Convention Centre
01.2019 - 08.2023
- Event planning and preparation.
- Start to finish delivery of large-scale events including weddings, birthdays and ticketed sporting events e.g. live streamed boxing.
- Staff management and delegation of roles during bookings.
- Liaising between clients and back of house, to deliver appropriate service.
- Supervising pack down and rest spaces at the end of the night including locking up the venue
Wait Staff Member
Grand Star Reception and Convention Centre
01.2019 - 08.2023
- Delivering a high standard of customer service and professionalism to clients during events.
- Food & beverage delivery, clearing of tables, attending to client dietary requirements.
- Restocking and cleaning in the bar, fast-paced drink delivery and cocktail making.
- Customer engagement and constant check-ins with head waiter to ensure client needs are being met and expected timelines are being adhered to.
Safety Attendant
Western Leisure Services
10.2020 - 10.2022
- Working to enforce Covid safe guidelines and practices within the organisation's Covid safe operational plan.
- Ensuring patrons are checked into the facility correctly, and that social distancing and capacity limits are adhered to.
- Sanitisation of high touch points, general cleaning and documentation of completed tasks.
- Customer service and engagement with members and guests as a front of house highly visible employee.
Education
Telecommunications
JB Hunter
Albion, VIC06-2024
Pascoe Vale Girls College
Pascoe Vale01-2019
Skills
- Fault diagnosing & troubleshooting
- Installation of equipment & configuration
- Date Entry & reporting
- Use of digital tools
- Reading Technical Plans
Technical Skills:
Other Skills:
- Client interaction & customer support (customer service)
- Problem resolution
- Time Management
- Problem Solving
- Adaptability & flexibility
- Working well in a team
- Strong work ethic & reliable
Certification
- Certificate III in Telecommunications Technology
Languages
English
Persian
Dutch
Timeline
Telecommunications Technician
NBN CO
06.2023 - Current
Lifeguard Supervisor
Western Leisure Services
12.2022 - 08.2023
Safety Attendant
Western Leisure Services
10.2020 - 10.2022
Pool Lifeguard
Western Leisure Services
10.2019 - 08.2023
Head Waiter
Grand Star Reception and Convention Centre
01.2019 - 08.2023
Wait Staff Member
Grand Star Reception and Convention Centre
01.2019 - 08.2023
Telecommunications
JB Hunter
Pascoe Vale Girls College
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