Mel Gebrewold
South Yarra
Summary
Dedicated and detail-oriented administrative professional with extensive experience in customer service, team training, and operational support. Proven track record of streamlining processes, managing client accounts, and leading team coaching sessions to improve performance. Adept in multitasking, time management, and problem-solving, with strong communication skills and a focus on delivering exceptional service. Proficient in various software tools including Microsoft Office Suite and CRM systems, with a commitment to maintaining high standards in regulatory compliance and operational efficiency.
Overview
5
5
years of professional experience
Work History
Customer Service Officer - Hostplus Superannuation
MUFG Pension and Marketing Services
08.2022 - Current
- Enhances customer satisfaction by resolving inquiries efficiently, demonstrating strong problem-solving skills and attention to detail.
- Fosters positive client relationships through effective communication, empathy, and a commitment to customer service excellence.
- Works closely with team members to streamline processes, ensuring a cohesive and productive work environment.
- Demonstrates a strong work ethic and a willingness to learn, contributing to team goals and consistently delivering high-quality service.
Coaching Specialist - HESTA Superannuation
MUFG Pension and Marketing services
05.2024 - 08.2024
- Works well with teams, focusing on collaborative learning and maintaining punctuality, while upholding high standards of work ethics.
- Led team-building initiatives, enhancing collaboration and punctuality, resulting in improved project outcomes and employee satisfaction.
- Developed training modules for team members, ensuring high standards of work ethics and punctuality, leading to consistent performance improvements.
- Utilized analytical skills to streamline training processes, ensuring punctuality and adherence to work ethics, which increased overall efficiency.
Associate Customer Support Agent
Tech Mahindra
05.2022 - 08.2022
- Collaborated with team members to resolve customer issues, enhancing customer satisfaction through effective communication and problem-solving.
- Accurately documented customer interactions and resolutions, ensuring data integrity and contributing to efficient follow-up processes.
- Provided empathetic customer support, addressing inquiries and concerns promptly, fostering a positive customer experience.
- Resolved complex customer issues, leading to measurable improvements in customer retention and satisfaction rates.
Customer Service Officer
Business Victoria
09.2021 - 02.2022
- Delivered exceptional customer service by resolving inquiries promptly, fostering strong client relationships and enhancing customer satisfaction.
- Implemented efficient customer service protocols, reducing response time and significantly improving resolution rates.
- Maintained accurate records of customer interactions, ensuring data integrity and contributing to process improvements.
- Worked closely with team members to streamline customer service operations, promoting a cohesive and productive work environment.
Dental Assistant
Linda Ang Dental
03.2021 - 09.2021
- Assisted in dental procedures, ensuring patient comfort and maintaining sterile environments. Developed strong teamwork and communication skills.
- Prepared treatment rooms and sterilized instruments with precision. Enhanced clinic efficiency through meticulous attention to detail.
- Supported dentists in delivering high-quality care, contributing to improved patient satisfaction and clinic operational success.
Education
Bachelor of Accounting and Business -
The Royal Melbourne Institute of Technology (RMIT)
09.2025
Diploma of Business - undefined
GetSet Education
10.2020
RG146- General Advice
Kaplan Professional
08-2025
RG146- Superannuation General Advice
Kaplan Professional
10-2025
Skills
- Time Management
- Data Analysis
- Problem Solving
- Team Leadership
- Customer Relations
- Punctuality
Timeline
Coaching Specialist - HESTA Superannuation
MUFG Pension and Marketing services
05.2024 - 08.2024
Customer Service Officer - Hostplus Superannuation
MUFG Pension and Marketing Services
08.2022 - Current
Associate Customer Support Agent
Tech Mahindra
05.2022 - 08.2022
Customer Service Officer
Business Victoria
09.2021 - 02.2022
Dental Assistant
Linda Ang Dental
03.2021 - 09.2021
Diploma of Business - undefined
GetSet Education
Bachelor of Accounting and Business -
The Royal Melbourne Institute of Technology (RMIT)
RG146- General Advice
Kaplan Professional
RG146- Superannuation General Advice
Kaplan Professional