Mel Hincks

Payroll

Cash Handling

Debtors

Correspondence

Accommodation Bookings

Weekly & Monthly Balancing

Atm Refills

Customer Service

Rostering

H&L System

Computer skills

Helping in other areas of the hotel eg Gaming, TAB, Food & Beverage service

• Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
• Developed and implemented policies and procedures and scaled for growth.
• Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
• Managed daily database administration of PeopleSoft.
• Created document management system to reduce paper usage and improve accuracy of tracking.
• Coordinated with office head to establish and monitor operating budget.
• Assisted office head in planning and execution of office renovation by coordinating movement of office furniture, files and employees during construction.
• Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
• Created new employee handbook, IT policies and disaster recovery procedures.
• Implemented new training programs for administrative personnel on office operations and latest technologies.

Supervision of staff

Rosters

Gaming, TAB

Handling customer complaints

Restock of Bars

Stock Takes (H&L system)

• Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
• Provided exceptional service and assistance to guests upon check-in.
• Hired and trained new employees, demonstrating best methods for serving clients and guests.
• Provided services efficiently and with high level of accuracy.
• Increased customer service ratings through personable service.
• Greeted and assisted guests by gathering information pertaining to reservations or requests.
• Coordinated with waitstaff to regularly clean buffet areas and refill hot and cold items quickly.

• Maintained neat, clean and professional appearance to meet business dress code policy.
• Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
• Adhered to alcohol policies and procedures and complied with local and state laws.
• Operated and closed down bar station according to sanitation regulations and safety standards.
• Notified management of guest complaints for quick, effective resolution.
• Cleaned and stocked kitchen and bar inventory and placed orders for additional products and supplies.
• Checked ID cards and verified bar guests were of legal age.
• Delivered food to customers at bar and tables.
• Learned how to make wide variety of mixed drinks.
• Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
• Restocked ice, condiments and snacks.
• Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
• Handled cash on daily basis, which built trustworthiness and loyalty with owners.
• Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
• Replaced empty kegs and soda syrups.
• Assisted cashiers with processing customer payments and documenting orders.
• Poured and prepared mixed drinks for over customers daily.
• Upsold daily specials and beverage promotions to exceed daily sales goals.
• Checked dining area supplies of linens, wrapped silverware and replenished low stock.
• Waited on customers at bar and at table bar area.
• Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.

Prepared and conducted Training for Students

in Hospitality components

• Demonstrated respect, friendliness and willingness to help wherever needed.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Developed and maintained courteous and effective working relationships.
• Maintained excellent attendance record, consistently arriving to work on time.
• Used coordination and planning skills to achieve results according to schedule.