Summary
Overview
Work History
Education
Skills
Tickets And Qualifications
Certification
Interests
Timeline
Generic

Mel Hughes

Landsdale,WA

Summary

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.







Overview

19
19
years of professional experience
1
1
Certification

Work History

Administration Manager

Residency By Dillons
01.2022 - Current
  • Busy switchboard
  • Over the phone and face to face enquiries
  • First point of contact /assist residents’/families’ enquiries
  • Manage all education/training for staff
  • Facilitate tours with families for new residents
  • CMS data entry/update/enter new residents/set up of resident folder
  • Order uniforms/badges for staff
  • Call bell reports
  • Maintain spread sheets and creating monthly reports
  • Assist with rosters and covering staff
  • Maintenance reports
  • Obtain certificates/ AHPRA registration for staff
  • Manage Residential Care Manager’s calendar
  • Organise meetings with staff/families
  • Onboarding new staff
  • Taking meeting minutes
  • Organise staff appraisals
  • Maintaining and ordering stationary
  • Facilitating all internal/external meetings/training/visitors

Employment Outcome Consultant

Max Employment
01.2014 - 01.2022
  • Outcomes/claim at milestones of employment
  • Obtain evidence from employers/ clients
  • Post placement support
  • Update database
  • Advise consultants/managers/other staff of any changes
  • Meet targets within allocated time frames/KPI’s
  • Compliant with DEEWR (Department of Education, Employment and Workplace Relations) requirements
  • Maintain confidentiality
  • Retention meetings to keep branch manager updated on any changes or actions required
  • Forecast monthly budgets

Receptionist & Employment Consultant

Max Employment
01.2010 - 01.2013
  • Provide a high-quality service to all clients irrespective of their age, gender, race, culture, religion, disability or circumstance
  • Assist high risk clients into employment/ education
  • Ensure client file notes are entered onto the Government IT/Max system
  • Provide overview of jobs to clients and refer them
  • Meetings/ employer contacts
  • Busy switchboard
  • Assist clients with appropriate clothing/licenses/tickets and resumes to commence work
  • Obtain confidential information
  • Provide on-going post placement support to clients & employers
  • Ensure KPI’s are met
  • Maintain and report statistics to branch manager
  • Conduct assessments, interview, counselling referrals to ensure appropriate assistance is provided
  • Ensure case management services are consistent with Employment Services contractual and legislative obligations
  • Maintain reception area/replenish stock

Office Positions-Temp Roles

01.2009 - 01.2010

Medical Receptionist

Drs Dyson & Gay
01.2008 - 01.2009
  • Greet and welcome visitors and direct them to the appropriate doctor/nurse
  • Arrange and record details of appointments
  • Answer enquiries and provide information on the goods, services of the practice
  • Answer, connect and transfer telephone calls/emails
  • Receive and resolve complaints from clients
  • Receive and distribute correspondence, fax and deliveries
  • Maintain the reception area/replenish stock
  • Advise on and arrange reservations and accommodation
  • Perform other clerical tasks such as word processing, data entry, filing, mail despatch and photocopying

Recruitment Consultant

Westskills WA
01.2006 - 01.2008
  • Advertise job vacancies, conduct interviews, screen job seekers and select suitable staff
  • Receive and record job vacancies from employers such as job descriptions, wages and conditions of employment
  • Provide information on current job vacancies in the organisation to employers and job seekers
  • Undertake negotiations on terms and conditions of employment
  • Assist clients with resumes
  • Update database
  • Assist with reception duties

Education

Certificate III -

Human Services

Skills

  • Microsoft Office
  • Excel
  • Outlook
  • ESS Web & Production (Jobs Services Australia)
  • Maxtrax (Max Employment internal database)
  • CMS (Residency by Dillons internal database)
  • Staff training and development
  • Documentation and reporting
  • Internal communication
  • Organization and multitasking
  • Office administration
  • Critical thinking
  • Training and coaching
  • Verbal and written communication
  • Attention to detail

Tickets And Qualifications

  • Certificate III in Human Services
  • Driver’s license & vehicle
  • Working with Children’s Card
  • COVID/Flu Vaccination Certificate
  • Police clearance

Certification

  • Certificate III in Human Services, TAFE

Interests

  • I enjoy cooking for friends and family gatherings
  • I have a passion for photography and editing photos
  • I participate in low-impact exercises to strengthen core muscles
  • Watching Movies and TV Shows
  • Music
  • Dancing

Timeline

Administration Manager

Residency By Dillons
01.2022 - Current

Employment Outcome Consultant

Max Employment
01.2014 - 01.2022

Receptionist & Employment Consultant

Max Employment
01.2010 - 01.2013

Office Positions-Temp Roles

01.2009 - 01.2010

Medical Receptionist

Drs Dyson & Gay
01.2008 - 01.2009

Recruitment Consultant

Westskills WA
01.2006 - 01.2008

Certificate III -

Human Services

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Mel Hughes