Summary
Overview
Work History
Education
Skills
Computer Programs Software
Professional Development
References
Timeline
Generic

Melinda Wallace

Brisbane,QLD

Summary

I am confident, dependable and highly motivated, with natural leadership abilities.

Overview

16
16
years of professional experience

Work History

Scanning Unit Supervisor

Princess Alexandra Hospital
04.2024 - Current
  • Provided leadership and direction to team members, ensuring all tasks were completed in a timely manner.
  • Conducted routine audits and provided feedback to staff.
  • Set team goals and delegated work to staff
  • Maintained spreadsheets and updated data using various Excel functions
  • Completed after hours requests for information by communicating legal and procedural obligations and requirements with staff of all levels, medical staff from other hospitals and members of the public
  • Provided basic technical assistance and logging jobs with IEMR to rectify issues
  • Utilised 'Riskman' software to record errors and instigate amendments
  • Completed archiving processes, organising QA batches for staff to complete and updating spreadsheets to capture barcodes and validation dates.
  • Collaborated with other supervisors to ensure all management tasks were completed
  • Ensured staff were up to date with mandatory training

Scanning Unit Administrator

Princess Alexandra Hospital
05.2016 - Current
  • Ensuring documents are uploaded onto the IEMR having passed several processes and criteria
  • The documents are uploaded as true representations of the paper documents with no indications of conflicting patient details or FIN numbers
  • Providing mentorship to staff by assisting them to understand processes and find correct codes for filing into the IEMR
  • Offering solutions to issues and provide feedback to management
  • Auditing documents and uploaded files to check for accuracy of patient information and document codes as per order of filing in IEMR
  • Liaising with Medical Records staff, using a two-way radio, or in person to organise the collection of urgent scans
  • Utilizing Microsoft Office software to maximise efficiency in my daily tasks such as registering and tracking information using Excel, creating flagged tasks and setting reminders to ensure priorities are met using Outlook and using Word Processing to document information.

Medical Records Officer

Princess Alexandra Hospital
03.2015 - 05.2016
  • Efficiently navigating hospital computer systems; HBCIS and IEMR to extract medical record information, track and locate charts and ensure patient details match charts and documents
  • Prioritising and actioning high volumes of clinic and doctor requests for patient information
  • Auditing and filing high volumes of patient documents and correspondence adhering to the QLD Health 'Order of Filing'
  • Responding to outgoing and incoming phone calls, communicating effectively in the health environment and understanding medical terminology
  • Switching between roles within the department to support areas inundated with high volumes of work
  • Monitoring movements of patient charts and organising pick up and delivery to coincide with appointments and doctor requests
  • Investigating and actioning requests for charts not found at registered locations
  • Maintaining high quality of work in accordance with the workplace Key Performance Indicators.

Office Administrator

Sigtec ITS (Now Trapeze Group Asia Pacific Pty Ltd)
01.2012 - 01.2015
  • Managing Brisbane office administration and ad-hoc duties
  • Provided high level of front counter assistance, meeting and greeting clients
  • Organising business travel and itineraries
  • Organising outgoing and incoming overseas shipments
  • Routine accounting including end of month reconciliations, invoicing and cost tracking
  • Providing extensive administration support e.g
  • Formatting business documents and tenders, merging records and typing outgoing correspondence
  • Processing purchase orders, purchasing stock and maintaining computer hardware stock register (incoming and outgoing)
  • Organising meetings, catering, business travel, freight and international shipments
  • Operating busy phone switchboard
  • Managing stationary and kitchen stock
  • Building Maintenance - organising quotes, contractors and repairs
  • Database system maintenance to enhance user friendliness
  • Highlights: Successfully organising the relocation of the Brisbane Office; furniture transportation, hiring contractors and organising new office set up
  • Delegating tasks such as packing boxes and logging contents into software to staff at all levels
  • Nominated Fire Warden.

Naive Title and Plan Room Officer

Department of Transport and Main Roads- Brisbane CBD
01.2008 - 12.2012
  • Researching tenure history, Naive Title and acquiring specialist knowledge and skills in the units processes and systems
  • Researching tenure histories, state archive files and numerous databases, and using this information to assess naive title over land and water in relation to government legislation
  • Training new staff members in Naive Title assistant role
  • Accurate interpretation of Main Roads Declaration Maps and Drawings
  • Organising and chairing meetings
  • Minute taking
  • Maintaining communication networks between departments
  • Using Multiple database systems both for research and data entry
  • Using MS Office applications e.g
  • Excel and Word
  • Tracking services for cost recovery
  • Electronic filing
  • Highlights: Acquiring knowledge and research skills of determining naive title status over land and water and being able to assist in government projects such as the North South Bypass, Hale Street Link and Clem 7
  • Organising staff Christmas party 2011.

Education

Diploma of Business -

TAFE QLD

Certificate III in Business Administration -

North point Institute of TAFE

Skills

  • Mentoring abilities
  • Technical knowledge
  • Team Management
  • Health and Safety
  • Medical Records Management
  • Records Maintenance
  • Staff mentoring

Computer Programs Software

  • HBCIS
  • IEMR
  • OSIM/Power Charts
  • Advanced Excel
  • Advanced Word
  • Visio
  • Project and Outlook
  • Sage
  • SAP
  • Replicon

Professional Development

  • QLD Government Code of Conduct
  • QLD Government Workplace Health & Safety
  • QLD Government Employment equality
  • QLD Government Anti-discrimination
  • Certificate of Native Title Studies
  • Emergency Response and Evacuations

References

  • Princess Alexandra Hospital, Karolina Roskowski, Supervisor, 31763189
  • Princess Alexandra Hospital, Jo-Anne Downes, Supervisor, 31763189
  • Sigtec ITS PTY LTD, Andy Wong, Finance Manager, 0402-413938

Timeline

Scanning Unit Supervisor

Princess Alexandra Hospital
04.2024 - Current

Scanning Unit Administrator

Princess Alexandra Hospital
05.2016 - Current

Medical Records Officer

Princess Alexandra Hospital
03.2015 - 05.2016

Office Administrator

Sigtec ITS (Now Trapeze Group Asia Pacific Pty Ltd)
01.2012 - 01.2015

Naive Title and Plan Room Officer

Department of Transport and Main Roads- Brisbane CBD
01.2008 - 12.2012

Diploma of Business -

TAFE QLD

Certificate III in Business Administration -

North point Institute of TAFE

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