Mel Jones
Melbourne
Summary
Kia ora my name is Mel Jones, and I am 23 years old. I moved to Melbourne on the 28th of November 2023, and have spent the last year and a half working at Cavell Leitch as a business support. I enjoy playing and coaching netball and going to the gym in my spare time. After a year and a half as a Business Support at Cavell Leitch, I am prepared to undertake new and intriguing challenges. I am confident that my customer service, organizational skills, and client service would allow me to rapidly integrate into a new team and position.
Overview
8
8
years of professional experience
Work History
Business Support
Cavell Leitch
07.2022 - 11.2023
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Reconciled month-end totals for timely and accurate reporting of financial information.
- Monitored cash flow to maintain optimal liquidity and cash management.
- Assisted with preparation of monthly financial statements.
- Maintained physical and computer-based filing systems.
Barista
The Old Vicarage
08.2018 - 07.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Crew Member
Sydenham McDonalds
05.2016 - 08.2018
- Worked front counter, drive-thru and other areas.
- Accurately operated cash register to process customer payments.
- Trained new team members on procedures, customer service, and sales techniques.
- Brewed coffee and tea and changed out drink station syrups.
- Worked well with teammates and accepted coaching from management team.
Retail Sales Associate
Bendon Group
08.2017 - 01.2018
- Greeted customers and helped with product questions, selections, and purchases.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
Education
Bachelor of Sports -
University of Canterbury
Christchurch, NZCertificate in Personal Training and Career Preparation Level 4 -
NCEA Level 4 With Excellence Endorsement- NZIS -
New Zealand Institute of Sport
Christchurch, NZ2018
Skills
- Office Organization
- Time Management
- Team Development
- Telephone Skills
- Verbal and Written Communication
- Social Integration
- Problem-Solving and Reasoning
- Team building
- Calm Under Pressure
- Organization and Time Management
Additional Information
Tana Sullivan
Finance Manager at Cavell Leitch
111 Cashel Street
Phone: 027 688 4324
Kelly Berryman
Restaurant manager at The Old Vicarage
335 Halswell Road
Phone: 03 322 1224
Hannah Williams
Consultant at Madison Recruitment Agency
Level 1, Building 3/1 Show Place, Addington
Phone: 021 0221 0117
Timeline
Business Support
Cavell Leitch
07.2022 - 11.2023
Barista
The Old Vicarage
08.2018 - 07.2022
Retail Sales Associate
Bendon Group
08.2017 - 01.2018
Crew Member
Sydenham McDonalds
05.2016 - 08.2018
Bachelor of Sports -
University of Canterbury
Certificate in Personal Training and Career Preparation Level 4 -
NCEA Level 4 With Excellence Endorsement- NZIS -
New Zealand Institute of Sport
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