Summary
Overview
Work History
Education
Skills
Timeline
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Cherie Avery

Merewether,NSW

Summary

Proven track record in enhancing property value and tenant satisfaction at the 4th Generation family business, Avery Property Professionals, showcasing expertise in real estate software and exceptional interpersonal communication. Achieved significant cost savings through efficient property management processes. Skilled in lease agreements and customer service, demonstrating a flexible and adaptable approach to meeting diverse client needs.

Overview

24
24
years of professional experience

Work History

Licensed Real Estate Agent /Senior Property Manager

Avery Property Professionals
11.2008 - Current
  • Increased tenant satisfaction by promptly addressing maintenance issues and concerns.
  • Streamlined property management processes for improved efficiency and cost savings.
  • Enhanced property value through strategic capital improvement projects and regular upkeep.
  • Reduced vacancy rates by implementing effective marketing strategies to attract quality tenants.
  • Developed strong relationships with local vendors, ensuring timely completion of repairs at competitive prices.
  • Managed budgetary planning and financial reporting for multiple properties, maintaining fiscal responsibility.
  • Conducted regular property inspections to ensure compliance with safety regulations and company standards.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Handled tenant complaints promptly and appropriately, calling in tradespeople, and other support services.
  • Coordinated appointments to show marketed properties.
  • Maximised rental income while minimising expenses through effective planning and control.
  • Monitored effective lease renewal strategies to maintain high occupancy rates.
  • Generated leads for sales and rental properties through referrals.

Customer Service Cashier

Blue Water Pizza
08.2008 - 11.2008
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Maintained a clean and organised workspace, promoting a welcoming environment for customers.
  • Balanced cash registers accurately at the end of each shift, minimising discrepancies and errors.
  • Collaborated with team members to ensure smooth operations during peak hours.
  • Delivered exceptional service by promptly addressing customer concerns and special requests.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Reduced wait times for guests by expediting food delivery from kitchen to tables.

Receptionist

Curves Gym
03.2008 - 08.2008
  • Enhanced gym member experience by providing exceptional customer service at the front desk.
  • Assisted management in maintaining a clean and organised gym environment, contributing to a positive atmosphere.
  • Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
  • Processed new memberships accurately, leading to an increase in gym revenue and member retention.
  • Collaborated with personal trainers to ensure seamless communication of client schedules and needs.
  • Managed inventory levels of towels, cleaning supplies, and other amenities for optimal availability to members.

Resort Worker

Club Med Resort Lindeman Island
09.2007 - 03.2008
  • Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
  • Assisted in maintaining a clean and welcoming resort environment for all guests to enjoy their stay.
  • Managed daily operations of the resort, ensuring efficient and smooth workflows.
  • Collaborated with team members to ensure high-quality guest experiences, resulting in positive reviews and repeat clientele.
  • Trained new staff members on resort policies, procedures, and best practices, fostering a positive work culture.
  • Organised special events and activities for guests, contributing to an engaging resort experience.
  • Handled guest reservations efficiently and accurately, streamlining check-in/out processes.
  • Coordinated with housekeeping teams to ensure rooms were prepared in a timely manner for arriving guests.
  • Implemented safety protocols throughout the property, prioritising the well-being of both guests and staff members.
  • Contributed positively to the resort's reputation by maintaining a professional demeanour and providing excellent customer service at all times.
  • Delivered excellent customer service to support company reputation and patron satisfaction.
  • Prepared food and beverages and verified adherence of quality and safe food-handling standards.
  • Greeted guests with friendly and professional acknowledgment to build rapport.
  • Processed payments with focus on accuracy and correct cash-handling procedures.

International Travel & Working in Hospitality

Various
07.2006 - 09.2007
  • Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Greeted guests with friendly and professional acknowledgment to build rapport.
  • Communicated with customers to promptly resolve complaints and address inquiries.
  • Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
  • Managed cash register accurately, ensuring proper handling of transactions and tips.
  • Efficiently balanced multiple tasks, prioritising responsibilities for optimal performance during busy shifts.
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Practiced good time management to deliver customers' prepared orders quickly and accurately.
  • Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
  • Learned and followed local alcohol laws to keep restaurants compliant with laws and regulations.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Customer Service Cashier

Henny Penny
01.2000 - 02.2006
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Streamlined the checkout process for faster service and improved customer experience.
  • Maintained a clean and organised workspace, promoting a welcoming environment for customers.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Balanced cash registers accurately at the end of each shift, minimising discrepancies and errors.
  • Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
  • Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.

Education

Preliminary -

St Paul's High School
Booragul, NSW

Certificate IV - Real Estate

Australian College of Professionals
Online
04.2024

Skills

  • Lease Agreements
  • Comparative market analysis
  • Property Inspections
  • Real Estate Software
  • Open House Hosting
  • Home Appraisals
  • Social Media Promotion
  • Customer Service
  • Clerical
  • Computer proficiency
  • Self-motivated professional
  • Responsible
  • Interpersonal Communication
  • Excellent work ethic
  • Cultural awareness
  • Flexible & Adaptable
  • Microsoft Office
  • Property Tree
  • Zenu
  • Inspect Real Estate Software
  • Inspection Manager

Timeline

Licensed Real Estate Agent /Senior Property Manager

Avery Property Professionals
11.2008 - Current

Customer Service Cashier

Blue Water Pizza
08.2008 - 11.2008

Receptionist

Curves Gym
03.2008 - 08.2008

Resort Worker

Club Med Resort Lindeman Island
09.2007 - 03.2008

International Travel & Working in Hospitality

Various
07.2006 - 09.2007

Customer Service Cashier

Henny Penny
01.2000 - 02.2006

Preliminary -

St Paul's High School

Certificate IV - Real Estate

Australian College of Professionals

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Cherie Avery