Mel Muche
South Yarra,VIC
Summary
I am a dedicated and detail-oriented administrative professional with extensive experience in customer service, team training, and operational support. I have a proven track record of assisting in streamlining processes, managing client accounts, and leading team coaching sessions to improve performance. I am adept in multitasking, time management, and problem-solving, with strong communication skills and a focus on delivering exceptional service. I am also proficient in various software tools including Microsoft Office Suite and CRM systems, with a commitment to maintaining high standards in regulatory compliance and operational efficiency.
Overview
4
4
years of professional experience
Work History
Hub Specialist - Hostplus Superannuation
MUFG Pension and Marketing Services
08.2022 - Current
- Enhances customer satisfaction by resolving inquiries efficiently, demonstrating strong problem-solving skills and attention to detail.
- Fosters positive client relationships through effective communication, empathy, and a commitment to customer service excellence.
- Works closely with team members to streamline processes, ensuring a cohesive and productive work environment.
- Demonstrates a strong work ethic and a willingness to learn, contributing to team goals and consistently delivering high-quality service.
Coaching Specialist - HESTA Superannuation
MUFG Pension and Marketing services
05.2024 - 09.2024
- Works well with teams, focusing on collaborative learning and maintaining punctuality, while upholding high standards of work ethics.
- Led team-building initiatives, enhancing collaboration and punctuality, resulting in improved project outcomes and employee satisfaction.
- Developed training modules for team members, ensuring high standards of work ethics and punctuality, leading to consistent performance improvements.
- Utilized analytical skills to streamline training processes, ensuring punctuality and adherence to work ethics, which increased overall efficiency.
Associate Customer Support Agent
Tech Mahindra
05.2022 - 08.2022
- Collaborated with team members to resolve customer issues, enhancing customer satisfaction through effective communication and problem-solving.
- Accurately documented customer interactions and resolutions, ensuring data integrity and contributing to efficient follow-up processes.
- Provided empathetic customer support, addressing inquiries and concerns promptly, fostering a positive customer experience.
- Resolved complex customer issues, leading to measurable improvements in customer retention and satisfaction rates.
Customer Service Officer
Business Victoria
09.2021 - 02.2022
- Delivered exceptional customer service by resolving inquiries promptly, fostering strong client relationships and enhancing customer satisfaction.
- Implemented efficient customer service protocols, reducing response time and significantly improving resolution rates.
- Maintained accurate records of customer interactions, ensuring data integrity and contributing to process improvements.
- Worked closely with team members to streamline customer service operations, promoting a cohesive and productive work environment.
Dental Assistant
Linda Ang Dental
03.2021 - 09.2021
- Assisted in dental procedures, ensuring patient comfort and maintaining sterile environments. Developed strong teamwork and communication skills.
- Prepared treatment rooms and sterilized instruments with precision. Enhanced clinic efficiency through meticulous attention to detail.
- Supported dentists in delivering high-quality care, contributing to improved patient satisfaction and clinic operational success.
Education
Bachelor of Accounting and Business -
The Royal Melbourne Institute of Technology (RMIT)
05.2025
Diploma of Business - undefined
GetSet Education
10.2020
Certificate II - Active Volunteering
Queensland Education Leadership Institute
01.2019
Skills
- Time Management
- Data Analysis
- Problem Solving
- Team Leadership
- Customer Relations
- Punctuality
- Complaint handling
- Data entry
- Microsoft Suite Experience
- CRM software
- Quality assurance monitoring
Timeline
Coaching Specialist - HESTA Superannuation
MUFG Pension and Marketing services
05.2024 - 09.2024
Hub Specialist - Hostplus Superannuation
MUFG Pension and Marketing Services
08.2022 - Current
Associate Customer Support Agent
Tech Mahindra
05.2022 - 08.2022
Customer Service Officer
Business Victoria
09.2021 - 02.2022
Dental Assistant
Linda Ang Dental
03.2021 - 09.2021
Diploma of Business - undefined
GetSet Education
Bachelor of Accounting and Business -
The Royal Melbourne Institute of Technology (RMIT)
Certificate II - Active Volunteering
Queensland Education Leadership Institute
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