Summary
Overview
Work History
Education
Skills
Certification
References
Accomplishments
Timeline
Generic
Mel Scarlett

Mel Scarlett

Moolap,Vic

Summary

To obtain a position within an industry where I can grow, learn and lend my knowledge and enthusiasm to an already well-established organisation. To work co-operatively with my peers and supervisors, and be part of a team to ensure that all clients/customers are satisfied with the service received.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Store Manager / Multi Site Manager

COLES EXPRESS / VIVA
GEELONG NORTH, VIC
06.2021 - Current
  • Customer Service
  • Maintaining daily ordering and delivery schedules
  • Store preparation for sales (Planograms)
  • Replenishment of stock to the shop floor
  • Stocktake (Full and partial departments)
  • Merchandising of weekly specials
  • Stock control / rotation
  • Opening and closing store procedures
  • Customer Service / Complaints Resolution
  • Till balancing / EOD Paperwork
  • Staff hiring and training
  • Performance reviews
  • Rostering
  • Safety Supervisor
  • Food Health Supervisor

Customer Service / Production Manager

SNAP PRINT
GEELONG, VIC
07.2019 - 05.2021
  • Customer Service / Complaints Resolution
  • Till balancing / EOD Paperwork
  • Production Management
  • Packing Print for Delivery's
  • Delivering stock to clients
  • Maintaining OH&S in workplace
  • Stock control / ordering
  • Opening and closing store procedures

Store Department Manager

OFFICEWORKS
GEELONG, VIC
07.2017 - 07.2019
  • Customer Service
  • Maintaining daily Schedules
  • Running Stock
  • Store preparation for sales
  • Replenishment of stock to the shop floor
  • Stocktake, Full and partial
  • OH&S representative
  • Merchandising of weekly specials
  • Stock control / Rotation
  • Opening and closing store procedures
  • Stock ordering

Logistics Operations Manager

FERMAX DISTRIBUTION Pty Ltd
TULLAMARINE, VIC
01.2008 - 04.2017
  • Organising delivery of incoming goods ready for pick packing
  • Implementation of OH&S policies within workplace
  • Loading and receiving of goods if required
  • Making sure orders were packed to specification, Managing 18 drivers & 52 sub drivers to Co-Ordinate distribution of over 1 million papers weekly
  • Maintaining Packing orders and loading of over 1 million newspapers weekly
  • Weekly staff rosters
  • Ordering and organisation of warehouse stock for weekly deliveries to outsourced companies, clients, supervisors and walkers

Education

Express Leaders Management Multisite -

VIVA
01-2024

Express Leaders Management -

COLES EXPRESS
01-2023

Apply Basic First Aid -

FIRST INTERVENTION - GEELONG
01-2019

Responsible Service of Alcohol -

BEST RESTAURANT TRAINING
01-2015

Certificate IV in Warehouse & Logistics -

AGB - GEELONG
01-2009

Certificate III in Computer Technology -

GORDON COLLEGE OF TAFE - GEELONG
01-2007

Certificate IV in residential & Community Services (Disability) -

GORDON COLLEGE OF TAFE
01-1998

Victorian Certificate of Education (Yr 12) -

NEWCOMB SECONDARY COLLEGE
01-1993

Skills

  • Payroll Management
  • Operational budgeting
  • Team Development
  • Store Merchandising
  • Store operations oversight
  • Customer Service Management
  • Shift Scheduling
  • Partnership Building
  • Loss Prevention
  • Supply Ordering
  • Retail Inventory Management
  • Promotional planning
  • Risk Management
  • Operations Management
  • Talent Recruitment
  • Report Generation
  • Employee Training
  • POS Systems
  • Outstanding communication skills
  • MS Office proficient
  • Leadership Development
  • Cash Management
  • Advertising and marketing
  • Reliable
  • Team Leadership
  • Strategic thinker
  • Problem-Solving
  • Recruiting and Hiring

Certification

  • LO Forklift License
  • Full Car License (manual vehicle)
  • Motorbike License

References

  • Adam Quinn, Store Manager, OFFICEWORKS, 0499 601 786
  • Rebbecca Orifici, Site Manager, COLES EXPRESS/VIVA, 0404 576 152

Accomplishments

  • My store finished the 2022/2023 year second Nationally for Coles Express
  • My store won 6 of 8 sales challenge competitions in the 2023 calender year for Coles Express
  • I was nominated in the top 3 for Manager of the year 2023 for Coles Express
  • I was awarded Safety Leader of the year in 2023 for Coles Express

Timeline

Store Manager / Multi Site Manager

COLES EXPRESS / VIVA
06.2021 - Current

Customer Service / Production Manager

SNAP PRINT
07.2019 - 05.2021

Store Department Manager

OFFICEWORKS
07.2017 - 07.2019

Logistics Operations Manager

FERMAX DISTRIBUTION Pty Ltd
01.2008 - 04.2017

Express Leaders Management Multisite -

VIVA

Express Leaders Management -

COLES EXPRESS

Apply Basic First Aid -

FIRST INTERVENTION - GEELONG

Responsible Service of Alcohol -

BEST RESTAURANT TRAINING

Certificate IV in Warehouse & Logistics -

AGB - GEELONG

Certificate III in Computer Technology -

GORDON COLLEGE OF TAFE - GEELONG

Certificate IV in residential & Community Services (Disability) -

GORDON COLLEGE OF TAFE

Victorian Certificate of Education (Yr 12) -

NEWCOMB SECONDARY COLLEGE

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Mel Scarlett