Summary
Overview
Work History
Education
Skills
Hobbies and Interests
References
Affiliations
References
Timeline
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Mel Whitbread

Tamworth,NSW

Summary

I am a highly organised Administrator for the worlds leading construction and mining equipment manufacturer, Caterpillar. I have 10+ years’ experience in Accounts & Payroll and posses strong time-management skills. I am punctual, courteous and always have a smile. I am Highly-motivated with the desire to take on new challenges with a strong work ethic, adaptability, and exceptional interpersonal skills. i Am adept at working effectively unsupervised and quickly mastering new skills.

Overview

17
17
years of professional experience

Work History

Service Administrator

WesTrac Pty Ltd
11.2018 - Current
  • Monitored payroll, credit card purchases and invoicing to prevent financial errors
  • Processed payroll information according to established guidelines
  • Interpret modern awards and EBA's
  • Managed payroll for temporary, hourly and salaried employees
  • Responded to requests for information on payroll operations
  • Process allowances in accordance with awards
  • Monitor TIL balances
  • Performed data entry tasks into computer databases from paper documents
  • Developed spreadsheets to track project progress, budgets and other related
  • Comply with all safety and compliance laws while making sure the administration’s daily operations are overseen
  • Monitored emails, sorted mail and distributed correspondence accordingly
  • Answered incoming calls and responded to customer inquiries
  • Raise all Purchase Orders and reconcile invoices for payment
  • Maintain office stock supply levels and inventory
  • Improved office organization by developing filing system and customer database protocols
  • Coordinated meetings, conferences, travel arrangements.

Office Manager

Pacific Hotel
Yamba, NSW
02.2010 - 04.2013
  • Managed office inventory and placed new supply orders
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries
  • Processed payroll accurately ensuring all employees were paid on time
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives
  • Administered payroll and maintained proper documentation of employee personnel
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients
  • Maintained filing system for records, correspondence and other documents
  • Provided administrative support to management team including preparing reports and presentations
  • Developed and implemented office policies and procedures
  • Provided training to new hires on office policies and procedures
  • Supervised staff members and delegated tasks
  • Interpreted and communicated work procedures and company policies to staff
  • Resolved customer inquiries and complaints requiring management-level escalation
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day
  • Cash Handling including balancing Poker Machines in the daily figures
  • Daily banking including cash on hand and coin management
  • Bar and Kitchen assistance when required during busy times

Payroll Officer

Shared Service Agency
Brisbane, QLD
05.2007 - 01.2010
  • Managed files and payroll for over 500 employees with Department of Mines and Energy QLD
  • Maintained up-to-date knowledge of applicable employment laws including those pertaining to wages and overtime rules
  • Managed payroll for temporary, hourly and salaried employees
  • Reviewed timesheets for accuracy prior to processing payroll runs
  • Generated relevant paperwork and payroll reports
  • Provided customer service assistance to staff regarding their paychecks and payroll issues, including any discrepancies
  • Utilized SAP to manage personnel payroll and administered employee benefits
  • Researched discrepancies between paychecks and personnel files for accuracy
  • Trained new employees on company payroll systems

Education

High School Diploma -

Redbank Plains State High School
Redbank, QLD
12-2000

Skills

  • Payroll Processing
  • Asset Management
  • Proficient in SAP, Microsoft 365, DBS, SmartSheets, Google Sheets
  • Recordkeeping Requirements
  • Meeting Deadlines
  • Data Management
  • Payment Processing
  • Customer Service Excellence
  • Front Office Administration
  • Data Entry
  • Cash Handling
  • Report Generation
  • Corporate Policies
  • Telephone Etiquette
  • Communication
  • Teamwork
  • Problem Solving
  • Reliability
  • Flexibility
  • Adaptability

Hobbies and Interests

I am a new mum with a 9-month-old boy, and I enjoy spending my free time playing and learning with him and my husband. We like going for walks with the dogs, heading to the park or having a morning out at the pool. When I have some free time after he has gone to sleep, I enjoy playing online games, and catching up with my family.

References

Available upon request – Current Branch Manager and Fellow Staff Member

Affiliations

  • Online Gaming
  • Daily adventures with my husband and son

References

References available upon request.

Timeline

Service Administrator

WesTrac Pty Ltd
11.2018 - Current

Office Manager

Pacific Hotel
02.2010 - 04.2013

Payroll Officer

Shared Service Agency
05.2007 - 01.2010

High School Diploma -

Redbank Plains State High School

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Mel Whitbread