Melaia Aivao
Grafton,NSW
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
15
15
years of professional experience
Work History
Office Supervisor
Woolworths
Auckland , CBD
08.2018 - 06.2024
- Created and executed daily bank deposits.
- Maintained daily cash flow log and compared daily cash logs to monthly bank statements and reports.
- Tallied up cash transactions and submitted reports to management.
- Directed and supervised staff performance.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Instructed staff on procedures for handling difficult transactions.
- Managed 5 employees.
- Filtered emails based on importance and escalated issues to leadership.
- Prepared and made daily deposits and assisted with invoice processing and bank reconciliation.
- Wrote and submitted reports.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Maintained company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursements.
- Processed financial documents, contracts, expense reports and invoices.
- Created memos, letters and other documents, fostering internal and external communication.
Payroll Clerk
Countdown
Auckland CBD , 1010
09.2015 - 09.2017
- Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
- Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
- Managed payroll for temporary, hourly and salaried employees.
- Established employee payroll files and updated existing files with new information.
- Calculated accurate wages, including overtime, salary increases and bonuses.
- Protected payroll operations and maintained employee confidence by keeping information private.
- Identified, researched and resolved issues with hours worked.
- Managed weekly payroll duties and submitted data to payroll contractor.
- Secured personal and payroll information in compliance with federal regulations.
- Updated employee tax status and withholding information when necessary.
- Verified data entry to drive accuracy and compliance with laws and regulations.
- Entered miscellaneous incomes, deductions and adjustments to prepare payroll cycles.
Duty Manager
Countdown
Auckland , CBD
11.2009 - 11.2015
- Created positive work environment for employees and delivered exceptional customer service.
- Handled employee problems in absence of general manager.
- Collaborated with upper management to improve productivity of operations.
- Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
- Took care of customer problem escalated by other staff members.
- Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
- Trained, managed and motivated employees to promote professional skill development.
Education
Diploma - Retailing
Service IQ
CBD10.2021
Tertiary Diploma - Business Administration And Management
Best Pacific Institute
Auckland 08.2012
Associate of Arts - Accounting And Business Management
Leeward Conmunity College
Hawaii 12.2001
Skills
- Maintaining accounting ledger
- Issue and conflict resolution
- Computer skills
- Office supply management
- Workforce Management
- Multitasking
- Conflict resolution
- Contract development and management
- Expert in Power Point, Excel & Microsoft Word
- Workload prioritization
- Database Administration
- Relationship Building
- Account Reconciliation
- Employee Relations
- Office Administration
- Payroll and budgeting
- Staff Supervision
Languages
English
Professional
Samoan
Professional
Spanish
Limited
Timeline
Office Supervisor
Woolworths
08.2018 - 06.2024
Payroll Clerk
Countdown
09.2015 - 09.2017
Duty Manager
Countdown
11.2009 - 11.2015
Diploma - Retailing
Service IQ
Tertiary Diploma - Business Administration And Management
Best Pacific Institute
Associate of Arts - Accounting And Business Management
Leeward Conmunity College
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