Melandah Ajram
Guilford
Summary
Energetic and multilingual Flight Attendant with dynamic customer service skills. Positioned, personable, and dedicated to a team-driven environment. Known for excellent customer relations and a welcoming attitude Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Flight Attendant
Regional Express
05.2023 - Current
- Ensured the safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between the flight deck and cabin crew prior to and during flights to promote smooth operations.
- Greeted passengers, assisted with carry-on baggage storage, and delivered onboard announcements.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Used excellent customer service skills in addressing passengers' needs.
- Completed pre-flight safety checks to reinforce passenger safety.
Customer Service
El Jannah-PTY LTD
12.2021 - 04.2023
- Performed cash and card transactions to complete customer purchases
- Resolved customer complaints and maintained a clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout the store.
- Implemented and developed customer service training processes
Customer Service Associate
T.K. Maxx
09.2022 - 02.2023
- I helped a large volume of customers every day with a positive attitude and a focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed and actualized customer service initiatives to decrease wait times.
- Executes excellent sales floor merchandising and selling.
Education
Diploma of Business -
Western Sydney University
Sydney, NSW03.2021
Diploma - Cabin Crew
Learning Cloud International
North Ryde, NSW09.2021
High School Diploma -
Toongabbie Christian College
Toongabbie, NSW09.2020
Skills
- Problem Solving
- Customer Relations
- Crew Coordination
- Time Management
- Customer Service
- Reliable and Responsible
- Company Culture and Values
Certification
First Aid Certification
St Moses The Black PTY LTD , April 2022
Expires: April 2024
Relevant skills: CPR
Responsible Service of Alcohol-RSA
Fairfield RSL Club , March 2022
Expires: March 2027
language
English
Arabic
Reference
- Lynette Swinbourne
Rex FA manager (available on request)
- Muhammad Umer Tahir
El Jannah store manager (available on request)
Timeline
Flight Attendant
Regional Express
05.2023 - Current
Customer Service Associate
T.K. Maxx
09.2022 - 02.2023
Customer Service
El Jannah-PTY LTD
12.2021 - 04.2023
Diploma of Business -
Western Sydney University
Diploma - Cabin Crew
Learning Cloud International
High School Diploma -
Toongabbie Christian College
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