MELANI MALLAWAARACHCHI
Springvale,VIC
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
12
12
years of professional experience
Work History
Administrative Clerk
Optimum Property Management
06.2022 - Current
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
- Prioritized, planned, and adjusted schedules as necessary to maximize sales.
Bookkeeper
Puwakaraba Group Of Companies
02.2021 - 02.2022
- Maintained and processed invoices, deposits and money logs.
- Completed payroll for employees and maintained detailed records of procedures.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols.
- Established QuickBooks accounting system to reflect accurate financial records.
Data Entry Clerk
Cabrals Property Group
01.2020 - 01.2021
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Sorted documents and maintained organized filing process.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
Internship Student
My BnB Butler
02.2019 - 07.2019
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Interacted with customers by phone, email or in-person to provide information.
- Delivered clerical support by handling range of routine and special requirements.
- Helped with administrative support by managing incoming calls, coordinating files and sorting mail.
Administration Officer
Jayalalani Sales Centre
12.2012 - 12.2015
- Processed purchase orders, service contracts and financial reports.
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Aided colleagues, managers and customers through regular communication and assistance.
- Drafted and distributed invoices for outstanding payments.
- Managed team petty cash, purchase orders and account transactions.
- Managed daily payment processing and drafted related financial documents.
Education
Diploma Of Leadership And Management - Organizational Leadership
Mint International College
Melbourne, VIC02.2024
Master Of Professional Accounting - Accounting And Finance
Charles Sturt University
Melbourne, VIC02.2016
Bachelor Of Business Admin. - Business Administration And Management
Northwood University
Sri Lanka12.2012
Skills
- Database Entry
- MS Office
- Self-Motivated
- Decision-Making
Timeline
Administrative Clerk
Optimum Property Management
06.2022 - Current
Bookkeeper
Puwakaraba Group Of Companies
02.2021 - 02.2022
Data Entry Clerk
Cabrals Property Group
01.2020 - 01.2021
Internship Student
My BnB Butler
02.2019 - 07.2019
Administration Officer
Jayalalani Sales Centre
12.2012 - 12.2015
Diploma Of Leadership And Management - Organizational Leadership
Mint International College
Master Of Professional Accounting - Accounting And Finance
Charles Sturt University
Bachelor Of Business Admin. - Business Administration And Management
Northwood University
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