Summary
Overview
Work History
Skills
Languages
Education
Work Preference
Timeline
Generic

Melania Troilo

Southport, Gold Coast,QLD

Summary

- Proficient Sous Chef highly effective at operating in fast-paced, demanding environments. Adaptable professional with success handling any challenge. Seven year background in high-end restaurant industry.

- Reliable and punctual Animal Care team member with proven skills cleaning animal areas, coordinating inventory and managing animal needs with care and compassion. Highly organized and hardworking with good communication and multitasking abilities.

- Hardworking professional with impressive skills in horticulture and landscaping. Committed to worksite safety and client satisfaction. Well-versed in operating equipment to plant, trim and protect customer greenery and produce attractive, long-lasting displays.

Overview

5
5
years of professional experience
6
6
years of post-secondary education
2
2
Languages

Work History

Packer

Figtastic
Stanthorpe, Queensland
02.2024 - 05.2024
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Expedited order processing by prioritizing tasks according to shipping deadlines.

Real Estate Office Assistant

TecnoImmobiliare
Arona, Italy
01.2023 - 12.2023
  • Enhanced client satisfaction by promptly addressing inquiries and resolving issues related to property management.
  • Supported agents with scheduling appointments, conducting property research, and preparing marketing materials for optimal results.
  • Assisted with closing transactions by coordinating paperwork, ensuring timely completion of required documents, and communicating with involved parties.
  • Managed daily office tasks such as answering phones, greeting clients, and handling mail deliveries for a professional environment.
  • Facilitated smooth communication between agents, clients, attorneys, and lenders during transactions to ensure positive outcomes.
  • Facilitated positive client-agent relationships by providing exceptional customer service during initial phone calls, emails, and walk-ins; creating a welcoming atmosphere in the real estate office.

Assistant Restaurant Manager

LaStresa Restaurant B&b
Stresa, Italy
04.2020 - 11.2022
  • Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
  • Ensured compliance with health department regulations by maintaining a clean and safe dining environment.
  • Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
  • Established rapport with guests through personalized interactions that led to repeat business.
  • Monitoring daily cash transactions
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.

Barista

Liquirizia & Cannella
Arona, Italy
12.2018 - 01.2020
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.

Skills

  • Office administration
  • Opening and closing procedures
  • Property Management
  • Property showings
  • Costumer service
  • Serve guests
  • Check in and Checkout
  • Attention to details
  • Cash handling
  • POS systems
  • Conflict resolution
  • Time management
  • Occupational Health and Safety
  • Company Safety Policies
  • Organizational Systems
  • Maintaining Work Areas

Languages

French
Native or Bilingual
Italian
Native or Bilingual
English
Elementary

Education

High School Diploma -

Istituto Enrico Fermi
Italy
12.2013 - 07.2019

Work Preference

Work Type

Full TimePart Time

Location Preference

On-SiteRemote

Important To Me

Work-life balance

Timeline

Packer

Figtastic
02.2024 - 05.2024

Real Estate Office Assistant

TecnoImmobiliare
01.2023 - 12.2023

Assistant Restaurant Manager

LaStresa Restaurant B&b
04.2020 - 11.2022

Barista

Liquirizia & Cannella
12.2018 - 01.2020

High School Diploma -

Istituto Enrico Fermi
12.2013 - 07.2019

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Melania Troilo