Melanie Asquith
Ellalong,NSW
Summary
Resourceful professional experienced in crisis management and community engagement. Builds strong relationships and supports vulnerable populations while ensuring confidentiality. Delivers detailed reports and communicates effectively to enhance customer satisfaction and operational efficiency.
Overview
30
30
years of professional experience
Work History
Team Member
Bunnings Warehouse
Cessnock
08.2022 - Current
- Assisted Bunnings Warehouse customers in locating products and providing trade advice to enhance the shopping experience.
- Operated cash registers to process payments from customers.
- Supported team members with stocking, cleaning, and daily store tasks.
- Trained new team members using approved materials to ensure consistency and effectiveness in onboarding.
- Loaded and unloaded deliveries using safe manual handling practices.
- Assisted in inventory management, ensuring stock levels met demand without excess.
- Ensured workplace cleanliness around equipment, contributing to safety and a productive environment.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Assisted in various store stations to support team operations.
- Built and maintained working relationships with peers and upper management.
- Focused on mastering required tasks efficiently to enhance work performance.
- Communicated with customers, employees and vendors to answer questions and address complaints.
SENIOR CONSTABLE
NSW POLICE FORCE
Tuggerah Lakes Local Area Command
11.2002 - 07.2012
- Responded to emergency calls and secured active incident scenes
- Led junior officers during patrol operations and critical incidents to ensure effective response and safety
- Patrolled assigned districts and enforced criminal and traffic laws
- Interviewed witnesses, victims, and suspects for detailed incident reports
- Completed statements, logs, and case notes in police record systems
- Educated community members on safety measures, crime prevention strategies, and local concerns to foster community engagement
- Participated in court proceedings as a witness or representative of the police force.
- Developed strategies for dealing with criminal activity in the area.
- Intervened during high-risk situations to protect public safety.
- Executed surveillance operations to monitor suspects, documenting activities for evidence collection and investigative purposes.
- Conducted covert surveillance in public and private settings for employer investigations.
- Collected evidence through discreet interviews, field checks, and photo review.
- Monitored suspect activity using hidden observation methods and investigative planning.
- Gathered evidence through covert audio and video recording devices.
- Participated in raids and arrests of suspects based on evidence gathered during investigations.
- Utilized advanced investigative techniques such as pretext calls, background checks, and open source research.
- Adhered strictly to departmental guidelines while conducting undercover operations.
- Performed undercover assignments in a variety of locations, including public places, private residences, businesses, and other areas of interest.
- Assisted prosecutors throughout the legal process by providing additional information.
- Testified under oath in administrative hearings and criminal court cases.
- Launched undercover operations to better observe and obtain information on suspects.
- Maintained strict confidentiality and discretion in handling sensitive information and investigations.
CUSTOMER SERVICE OFFICER/SALES CO-ORDINATOR
COMMONWEALTH BANK
02.1997 - 01.2002
- Coordinated branch sales, promotions, customer service, foreign currency transactions, and business banking.
- Managed customer enquiries across phone, email, and in-person channels.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Resolved complaints using company policies and service procedures.
- Processed orders, payments, and account updates in service systems.
- Escalated complex issues to supervisors and specialist support teams.
- Maintained accurate records of customer interactions and transactions.
- Trained new staff on customer service routines and workplace standards.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Remained calm and professional in stressful circumstances and effectively defused tense situations.
- Mentored junior team members and managed employee relationships.
- Exceeded established service goals while leveraging customer service, sales, and employee management best practices.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Education
DIPLOMA - POLICING PRACTICE
CHARLES STURT UNIVERSITY
Parramatta, NSW01-2004
STATEMENT OF ATTAINMENT - Computing Skills
HUNTER INSTITUTE OF TECHNOLOGY
Metford NSW01-1996
High School Diploma -
ST SCHOLASTICA'S COLLEGE GLEBE
Glebe, NSW01-1994
High School Diploma -
Hunter Valley Grammar School
East Maitland NSW01-1990
Associate of Science - Social Sciences (Majoring in Criminology)
University of Newcastle
Newcastle, NSW09-2026
Skills
- Customer support techniques
- Customer service operations
- Customer interaction
- Transaction processing
- Retail sales techniques
- Report writing
- Risk assessment
- Confidentiality management
- Stress performance
- Pressure decision-making
- Conflict resolution
- Team building
- Collaborative teamwork
- Independent worker
- General computer literacy
- Proficient in word processing tools
- Interpersonal communication
- Clear communication
- Creativity and innovation
- Service quality assessment
- Trust-building initiatives
- Inclusive customer service
- Cultural sensitivity training
- Cultural understanding and empathy
- Child protection knowledge
- Court collaboration
Youth engagement
- Community engagement
- Loss prevention strategies
- Positive attitude
- Problem-solving
- Data entry
- Money handling
- Problem-solving
- Data entry
Hobbies and Interests
I enjoy camping, fishing, cooking, gardening and spending time with my family.
INTERESTS/VOLUNTEERING
- Ellalong Public School, P & C Secretary, 2016, 2017
- Bellbird Soccer Club, Manager, 2015, 2015, Under 7's
- Eleebana Valentine Soccer Club, Manager, 2009, 2009, Under 9's
- Blue Light Disco The Entrance, Volunteer
- School canteen volunteer
Accomplishments
- Nominated for Sales Person of the Year Hunter Valley 2024
- Bunnings Outstanding Service Award June 2024
- Bunnings Outstanding Service Award September 2024
- Bunnings Team Member of the Month September 2024
- Bunnings Outstanding Service Award April 2025
- Bunnings Store Stock Loss Champion Award July 2025
- Bunnings Store Stock Loss Champion Award June 2025
Timeline
Team Member
Bunnings Warehouse
08.2022 - Current
SENIOR CONSTABLE
NSW POLICE FORCE
11.2002 - 07.2012
CUSTOMER SERVICE OFFICER/SALES CO-ORDINATOR
COMMONWEALTH BANK
02.1997 - 01.2002
DIPLOMA - POLICING PRACTICE
CHARLES STURT UNIVERSITY
STATEMENT OF ATTAINMENT - Computing Skills
HUNTER INSTITUTE OF TECHNOLOGY
High School Diploma -
ST SCHOLASTICA'S COLLEGE GLEBE
High School Diploma -
Hunter Valley Grammar School
Associate of Science - Social Sciences (Majoring in Criminology)
University of Newcastle