Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Melanie Balderas

Smiths Beach,Victoria

Summary

Dedicated and adaptable professional with a proactive attitude, the ability to learn quickly, and a desire to take on new challenges. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

7
7
years of professional experience

Work History

Customer Service Associate Cashier

Ampol Foodary
Bass Coast, Victoria
05.2025 - Current
  • Processed customer transactions efficiently at busy convenience store.
  • Promoted loyalty programs to enhance customer engagement and satisfaction.
  • Stocked shelves, displays, and coolers with products.
  • Promoted special offers and discounts throughout the store.
  • Received incoming shipments from vendors and verified contents against invoices.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Informed customers about specials, upselling additional food and drink items.

Food Service Assistant

Autumn Aged Care
Mornington, Victoria
03.2025 - 05.2025
  • Prepared and served meals in accordance with dietary guidelines for residents.
  • Assisted in maintaining cleanliness and organization of dining areas and kitchen.
  • Supported nutritional assessments by documenting resident food preferences and needs.
  • Collaborated with kitchen staff to ensure timely meal delivery to residents.
  • Engaged with residents during mealtimes to enhance their dining experience.
  • Followed recipes to cut, chop and combine correct ingredients and quantities to meet quality standards.
  • Assisted in the preparation of food items according to recipes and menus.
  • Cleaned food preparation areas, cooking surfaces, and utensils.

Customer Service Attendant

Bowser Bean
Wodonga, Victoria
12.2024 - 02.2025
  • Serving customer with a positive can-do attitude
  • Preparing quality food products for sale
  • Ensuring the store and forecourt is clean and presentable
  • Managing fuel spills on the forecourt
  • Ensuring new deliveries will be on a designated shelves or fridges and ensuring that out of dates products is out of the shelves.

Retail Sales Assistant (Weekends only)

AG Warehouse
Eskdale, Victoria
05.2024 - 02.2025
  • Assisted customers with product selection to meet their needs.
  • Greeted customers, provided excellent customer service, and ensured compliance with company standards for quality customer service.
  • Maintained an organized and clean store environment.
  • Processed returns and exchanges of merchandise promptly and efficiently.
  • Informed customers of current sales promotions and discounts.
  • Assisted in setting up displays for promotional items.
  • Operated the cash register, accepted payment, and issued receipts.
  • Managed cash register operations using the POS system, and processed sales and returns.

School Cleaner (Evening shift)

Fudz Mercury
Tallangatta, Victoria
08.2024 - 12.2024
  • Maintained cleanliness of classrooms, restrooms, and hallways daily.
  • Followed safety protocols when using cleaning chemicals and supplies.
  • Sweep and mop floors in classrooms, hallways, and stairwells.
  • Empty trash cans and replace liners.
  • Clean and sanitize bathrooms, sinks, toilets, urinals, and other fixtures.
  • Vacuum carpets and rugs.
  • Clean windows inside and outside using appropriate cleaning solutions.
  • Inspect equipment for proper functioning before use.
  • Report any damaged items to the supervisor.

Retail Sales Associate

IGA
Eskdale, Victoria
03.2024 - 12.2024
  • Maintained a clean and organized store environment, creating an inviting atmosphere for customers.
  • Processed customer transactions accurately and efficiently, handling cash, credit card, and mobile payments.
  • Conducted regular price checks throughout the day to ensure accuracy.
  • Performed weekly cleaning duties such as dusting, mopping, vacuuming.
  • Provided exceptional customer service by greeting customers, answering questions, and resolving any issues or concerns.
  • Maintained knowledge of current promotions, sales events, and store policies to effectively assist customers with their inquiries.
  • Managed cash register operations using POS system and processed sales and returns.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Processed returns and exchanges of merchandise promptly and efficiently.
  • Resolved customer complaints in a professional manner.

Personal Assistant

Cebu City, Philippines
09.2019 - 03.2021
  • Greeted visitors, clients and guests in a professional manner.
  • Maintained positive working relationship with fellow staff and management.
  • Preparing make-up equipment before the session begins.
  • Responsible for cleaning and ensuring make up brushes are sanitized.
  • Carrying Make-up equipment.

Secondary School Teacher

DepEd
Cebu City, Philippines
06.2018 - 03.2019
  • Developed and implemented innovative teaching strategies to engage students in the classroom.
  • Facilitated group discussions on course topics to promote critical thinking skills.
  • Motivated underperforming students by providing personalized feedback on their work.
  • Attended professional development courses related to teaching methods.
  • Maintained accurate records of attendance, grades, and test scores.
  • Monitored student progress through assessments, tests, and grading assignments.
  • Created lesson plans that met state curriculum standards, while also being engaging and relevant to students.

Education

Food Safety Handling Certificate - Food Safety Practices

Train To Gain
Melbourne, VIC
03-2025

RSA Certificate - Responsible Service of Alcohol

CFT International
Online Course
03.2024

Teacher Education -

Rizwoods Colleges
Cebu City, Philippines

Skills

  • Reliability and punctuality
  • Strong work ethic
  • Team player mentality
  • Cash handling expertise
  • Food safety practices
  • Customer service
  • Cultural awareness
  • Attention to detail
  • Time management
  • Plan-o-gram implementation
  • Point-of-sale system
  • Adaptability and flexibility
  • Multitasking and organization
  • Time management proficiency
  • Quick learner traits

References

References available upon request.

Timeline

Customer Service Associate Cashier

Ampol Foodary
05.2025 - Current

Food Service Assistant

Autumn Aged Care
03.2025 - 05.2025

Customer Service Attendant

Bowser Bean
12.2024 - 02.2025

School Cleaner (Evening shift)

Fudz Mercury
08.2024 - 12.2024

Retail Sales Assistant (Weekends only)

AG Warehouse
05.2024 - 02.2025

Retail Sales Associate

IGA
03.2024 - 12.2024

Personal Assistant

09.2019 - 03.2021

Secondary School Teacher

DepEd
06.2018 - 03.2019

Food Safety Handling Certificate - Food Safety Practices

Train To Gain

RSA Certificate - Responsible Service of Alcohol

CFT International

Teacher Education -

Rizwoods Colleges

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