Melanie Balderas
Smiths Beach,Victoria
Summary
Dedicated and adaptable professional with a proactive attitude, the ability to learn quickly, and a desire to take on new challenges. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
7
7
years of professional experience
Work History
Customer Service Associate Cashier
Ampol Foodary
Bass Coast, Victoria
05.2025 - Current
- Processed customer transactions efficiently at busy convenience store.
- Promoted loyalty programs to enhance customer engagement and satisfaction.
- Stocked shelves, displays, and coolers with products.
- Promoted special offers and discounts throughout the store.
- Received incoming shipments from vendors and verified contents against invoices.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Informed customers about specials, upselling additional food and drink items.
Food Service Assistant
Autumn Aged Care
Mornington, Victoria
03.2025 - 05.2025
- Prepared and served meals in accordance with dietary guidelines for residents.
- Assisted in maintaining cleanliness and organization of dining areas and kitchen.
- Supported nutritional assessments by documenting resident food preferences and needs.
- Collaborated with kitchen staff to ensure timely meal delivery to residents.
- Engaged with residents during mealtimes to enhance their dining experience.
- Followed recipes to cut, chop and combine correct ingredients and quantities to meet quality standards.
- Assisted in the preparation of food items according to recipes and menus.
- Cleaned food preparation areas, cooking surfaces, and utensils.
Customer Service Attendant
Bowser Bean
Wodonga, Victoria
12.2024 - 02.2025
- Serving customer with a positive can-do attitude
- Preparing quality food products for sale
- Ensuring the store and forecourt is clean and presentable
- Managing fuel spills on the forecourt
- Ensuring new deliveries will be on a designated shelves or fridges and ensuring that out of dates products is out of the shelves.
Retail Sales Assistant (Weekends only)
AG Warehouse
Eskdale, Victoria
05.2024 - 02.2025
- Assisted customers with product selection to meet their needs.
- Greeted customers, provided excellent customer service, and ensured compliance with company standards for quality customer service.
- Maintained an organized and clean store environment.
- Processed returns and exchanges of merchandise promptly and efficiently.
- Informed customers of current sales promotions and discounts.
- Assisted in setting up displays for promotional items.
- Operated the cash register, accepted payment, and issued receipts.
- Managed cash register operations using the POS system, and processed sales and returns.
School Cleaner (Evening shift)
Fudz Mercury
Tallangatta, Victoria
08.2024 - 12.2024
- Maintained cleanliness of classrooms, restrooms, and hallways daily.
- Followed safety protocols when using cleaning chemicals and supplies.
- Sweep and mop floors in classrooms, hallways, and stairwells.
- Empty trash cans and replace liners.
- Clean and sanitize bathrooms, sinks, toilets, urinals, and other fixtures.
- Vacuum carpets and rugs.
- Clean windows inside and outside using appropriate cleaning solutions.
- Inspect equipment for proper functioning before use.
- Report any damaged items to the supervisor.
Retail Sales Associate
IGA
Eskdale, Victoria
03.2024 - 12.2024
- Maintained a clean and organized store environment, creating an inviting atmosphere for customers.
- Processed customer transactions accurately and efficiently, handling cash, credit card, and mobile payments.
- Conducted regular price checks throughout the day to ensure accuracy.
- Performed weekly cleaning duties such as dusting, mopping, vacuuming.
- Provided exceptional customer service by greeting customers, answering questions, and resolving any issues or concerns.
- Maintained knowledge of current promotions, sales events, and store policies to effectively assist customers with their inquiries.
- Managed cash register operations using POS system and processed sales and returns.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Processed returns and exchanges of merchandise promptly and efficiently.
- Resolved customer complaints in a professional manner.
Personal Assistant
Cebu City, Philippines
09.2019 - 03.2021
- Greeted visitors, clients and guests in a professional manner.
- Maintained positive working relationship with fellow staff and management.
- Preparing make-up equipment before the session begins.
- Responsible for cleaning and ensuring make up brushes are sanitized.
- Carrying Make-up equipment.
Secondary School Teacher
DepEd
Cebu City, Philippines
06.2018 - 03.2019
- Developed and implemented innovative teaching strategies to engage students in the classroom.
- Facilitated group discussions on course topics to promote critical thinking skills.
- Motivated underperforming students by providing personalized feedback on their work.
- Attended professional development courses related to teaching methods.
- Maintained accurate records of attendance, grades, and test scores.
- Monitored student progress through assessments, tests, and grading assignments.
- Created lesson plans that met state curriculum standards, while also being engaging and relevant to students.
Education
Food Safety Handling Certificate - Food Safety Practices
Train To Gain
Melbourne, VIC03-2025
RSA Certificate - Responsible Service of Alcohol
CFT International
Online Course03.2024
Teacher Education -
Rizwoods Colleges
Cebu City, PhilippinesSkills
- Reliability and punctuality
- Strong work ethic
- Team player mentality
- Cash handling expertise
- Food safety practices
- Customer service
- Cultural awareness
- Attention to detail
- Time management
- Plan-o-gram implementation
- Point-of-sale system
- Adaptability and flexibility
- Multitasking and organization
- Time management proficiency
- Quick learner traits
References
References available upon request.
Timeline
Customer Service Associate Cashier
Ampol Foodary
05.2025 - Current
Food Service Assistant
Autumn Aged Care
03.2025 - 05.2025
Customer Service Attendant
Bowser Bean
12.2024 - 02.2025
School Cleaner (Evening shift)
Fudz Mercury
08.2024 - 12.2024
Retail Sales Assistant (Weekends only)
AG Warehouse
05.2024 - 02.2025
Retail Sales Associate
IGA
03.2024 - 12.2024
Personal Assistant
09.2019 - 03.2021
Secondary School Teacher
DepEd
06.2018 - 03.2019
Food Safety Handling Certificate - Food Safety Practices
Train To Gain
RSA Certificate - Responsible Service of Alcohol
CFT International
Teacher Education -
Rizwoods Colleges
Similar Profiles
Saad KhalidSaad Khalid
Console Operator / Customer Service Representative at Ampol Foodary CampbellfieldConsole Operator / Customer Service Representative at Ampol Foodary Campbellfield
ASHWINI PATELASHWINI PATEL
Customer Service Representative at AMPOL FOODARYCustomer Service Representative at AMPOL FOODARY
Macaulay KalynMacaulay Kalyn
Service Station Attendant at Ampol FoodaryService Station Attendant at Ampol Foodary
Kaitlin ScottKaitlin Scott
Customer Service Representative at Ampol FoodaryCustomer Service Representative at Ampol Foodary
Rohan RodriguesRohan Rodrigues
Food & Beverage Controller at MEF EnterprisesFood & Beverage Controller at MEF Enterprises