Summary
Overview
Work History
Education
Skills
Timeline
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MELANIE BANKS

Baldivis,WA

Summary

Seeking a new role to provide a change for a new desire within HIMS. Hardworking and passionate employee with strong organisational skills and excellent time management. Dependable, dedicated and focused on constantly improving skills and performance. Energetic professional ready to provide excellent team collaboration and communication skills. Committed to offering quality patient experiences.

Overview

9
9
years of professional experience

Work History

Patient Support Services Leading Hand

Rockingham General Hospital
06.2023 - Current
  • Supervised, directed and assisted Patient Support staff.
  • Managed a high volume of staff and patient inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
  • Organised staff shifts, coordinate unplanned absences to arrange cover.
  • Delivered outstanding staff and patient support by providing prompt, courteous assistance during all interactions.
  • Conducted Empac for faulty equipment and the removal of hazards.
  • Facilitated smooth workflows by proactively identifying potential issues and implementing corrective measures.
  • Guided new employees to ensure their orientation and mandatory e-leaning has been completed.
  • Ensured cleaning audits are submitted, completed and filed.
  • Preform administration duties, data entry, photocopying filing and report writing.
  • Provide high quality service by handling telephone correspondence and queries from stakeholders in a high professionally manner.
  • Consulted with the undertakers and releasing and deceased from the morgue.
  • Took on extra hours and shifts during busy periods to assist with staff shortages.
  • Preform all duties in line with Work, Health and Safety.

Patient Support Assistant

Rockingham General Hospital
11.2015 - 06.2023
  • Daily cleans and discharges of patient's rooms, ensuring high hygiene standards and universal precautions are in practiced.
  • Delivered housekeeping throughout the wards, including medical equipment to maintain cleanliness and hygiene control.
  • Delivered exceptional patient service while addressing patient's needs efficiently including meal queries.
  • Contributed to effective teamwork by collaborating with healthcare professionals to ensure optimal patient outcomes.
  • Provided support during emergencies, responding swiftly and effectively to urgent situations as required.
  • Enhanced patient satisfaction by providing timely and compassionate support in daily tasks.
  • Assisted nursing staff with patient care, improving overall efficiency and quality of service.
  • Used wheelchairs, stretchers and movable beds to move patients between hospital locations.
  • Delivered meals and snacks to patients in accordance with dietary requirements.
  • Kept patient information and records secure by using private hospital databases and withholding information from outside sources.
  • Collected laboratory specimens, dropped off at laboratories and picked up of medications and or other vital fluids.
  • Complying with WHS measures at all times to ensure safety to myself and others.

Education

Certificate IV in Mental Health Services

AMA Training Services
Perth, WA
04.2015

Certificate III in Aged Care

Challenger Institute of Tecnology
Rockingham, WA
11.2010

Skills

  • ADAPTABILITY AND FLEXIBILITY
  • HONEST AND INTEGRITY
  • DILIGENCE
  • RESPECTFUL
  • WORK ETHIC
  • TEAMWORK
  • MULTI TASKING SKILLS
  • ORGANISATION SKILLS
  • HEALTHCARE
  • SAFETY AWARNESS

Timeline

Patient Support Services Leading Hand

Rockingham General Hospital
06.2023 - Current

Patient Support Assistant

Rockingham General Hospital
11.2015 - 06.2023

Certificate IV in Mental Health Services

AMA Training Services

Certificate III in Aged Care

Challenger Institute of Tecnology

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