Melanie Berriman
Silverdale,NSW
Summary
Energetic all rounder equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on customer & staff satisfaction, achieving & exceeding Key Performance Indicators and targets, advanced conflict resolution skills and able to think outside the box.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Office Manager
Bramel Property Services
Sydney, NSW
02.2022 - 12.2023
- Supervised staff members, organized schedules and delegated tasks.
- Produced thorough, accurate and timely reports of project activities.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Administered payroll and maintained proper documentation of employee personnel.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Resolved tenant & stakeholder inquiries in a timely manner while maintaining positive relationships with clients.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Ensured compliance with applicable laws regarding employment practices.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Real Estate Agent
Jim Aitken & Partners Real Estate
Glenmore Park
07.2019 - 10.2022
- Left this role as our own company started to get very busy and we needed the extra hands on deck.
- Created professional sales presentations to effectively communicate product quality and market comparisons.
- Oversaw and negotiated offers for real estate purchases on clients' behalf.
- Provided client guidance regarding market conditions, mortgage options, and legal requirements.
- Communicated with clients to determine property needs and budget constraints.
- Maintained current and accurate CRM database of prospective customers.
- Promoted active listings through social media marketing, open houses and newsletters.
- Maximized market share by working with clients and building relationships.
- Responded promptly to client inquiries via phone or email.
- Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.
- Networked with industry contacts to expand knowledge of real estate markets and best practices.
- Planned and coordinated open house events to move properties.
- Performed administrative duties such as preparing paperwork for listing presentations, tracking sales data and updating internal databases.
- Liaised between sellers and buyers for profitable and efficient sales.
- Developed networks with appraisers, lenders, and home inspectors to facilitate real estate transactions.
- Identified potential buyers through cold calling.
- Participated in community outreach programs to promote services offered by the company.
- Assisted in the preparation of documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
- Prepared and delivered sales presentations.
Senior Portfolio Manager
Starr Partners
Parramatta, NSW
01.2015 - 06.2019
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Collected monthly assessments, rental fees, deposits and payments.
- Met with prospective tenants to show property and assess applications or sign leases.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Provided guidance and support to junior team members in order to facilitate their professional development.
- Processed evictions when necessary in accordance with state laws and procedures.
- Participated in industry conferences and events in order to stay abreast of new technologies related to property management practices.
- Met with clients to negotiate management and service contracts.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
- Built relationships with service vendors and submitted associated billing statements.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
Education
Diploma Of Business Management - Business And Managerial Economics
Astute Training
Penrith Nsw11-2011
Skills
- Workforce Management
- Supply Management
- Staff Hiring
- Staff Management
- Operations Management
- Office Management
- Customer Service
- Compliance Monitoring
- Employee Supervision
- Policy Development
- Team Supervision
- Customer Relations
- Payroll and Budgeting
- Scheduling
- Relationship Building
- Workflow Planning
- Event Coordination
Affiliations
- Lover of the great outdoors- Hiking, diving, fishing, snorkeling.
- Always been involved in the community mainly in the Junior Rugby League clubs as team manager. Also been involved in numerous fund raising projects and helping out with soup kitchens.
Certification
- Licensed Real Estate Agent NSW
- RSA
- RCG
- WWC (expired but willing to renew)
Timeline
Office Manager
Bramel Property Services
02.2022 - 12.2023
Real Estate Agent
Jim Aitken & Partners Real Estate
07.2019 - 10.2022
Senior Portfolio Manager
Starr Partners
01.2015 - 06.2019
Diploma Of Business Management - Business And Managerial Economics
Astute Training
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