Melanie Bertazzoni
Townsville ,QLD
Overview
1
1
year of professional experience
Work History
Housekeeping Cleaner
Allure Hotel
Townsville, QLD
09.2023 - Current
- Enhanced guest satisfaction by maintaining a clean and welcoming environment in all areas of the property.
- Reduced allergens and improved air quality by regularly dusting and vacuuming rooms, hallways, and common spaces.
- Ensured timely room turnovers for check-ins by efficiently cleaning assigned rooms according to hotel standards.
- Contributed to positive guest experiences with meticulous attention to detail when sanitizing bathrooms, making beds, and restocking amenities.
- Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
- Kept inventory organized and well-stocked, ensuring necessary supplies were always available for efficient work completion.
- Addressed guest complaints regarding room cleanliness promptly, resolving issues to ensure satisfaction.
- Reported maintenance issues encountered in rooms or common areas to management for prompt resolution.
- Supported fellow housekeepers during busy periods or absences, fostering teamwork within the department.
Skills
- Guest Relations
- Efficient Cleaning Techniques
- Bathroom cleaning
- Kitchen Cleaning
- Customer Service
- Restroom detailing
Timeline
Housekeeping Cleaner
Allure Hotel
09.2023 - Current