Melanie Boston
Cosgrove
Summary
Creative thinker with a passion for challenging tasks and continuous learning. Thrives on making significant contributions to the wellbeing of others. Positive attitude reflected in enthusiasm, fresh outlook, and friendliness. Approaches every task with energy and a can-do attitude.
Overview
10
10
years of professional experience
Work History
Sales & Office Administrator
Select Events
07.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Assisted in preparation of payroll to facilitate prompt staff payments.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Collaborated with cross-functional teams to develop creative event concepts that met client objectives.
- Managed multiple projects simultaneously, ensuring timely delivery and client satisfaction.
- Developed customized proposals to secure new business opportunities based on specific client requirements and preferences.
- Gathered post-event feedback from attendees, making necessary adjustments for future events success.
- Established strong relationships with clients, resulting in increased repeat business.
Administration & Accounts Officer
Langtree’s Machinery Service
12.2021 - 07.2024
- Accurate data processing into XERO accounting software.
- Management of work diaries and coordination of all travel arrangements.
- Assist with updating policies & procedures.
- Ensured timely vendor payments by managing invoice processing and expense tracking systems.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Handled day-to-day general office duties.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer data.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop new internal control measures, increasing overall workflow.
Sales Representative
Wurth Australia
10.2020 - 12.2021
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Customer Service Officer/Scheduler
Puma Energy/Chevron
11.2017 - 10.2020
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
- Completed data entry to record call notes, suggestions and questions.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
Receptionist/Dental Assistant
1300Smiles Dentist
11.2015 - 11.2017
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Complete HICAPS & DVA/Medicare claims
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
Education
Completion of Year 11 -
Pimlico State High School
Skills
- Customer Service
- Adaptability
- Teamwork
- Communication
- Problem-solving
- Office administration
- Customer relationship management (CRM)
- Schedule and calendar management
- Event coordination
- Travel coordination
Timeline
Sales & Office Administrator
Select Events
07.2024 - Current
Administration & Accounts Officer
Langtree’s Machinery Service
12.2021 - 07.2024
Sales Representative
Wurth Australia
10.2020 - 12.2021
Customer Service Officer/Scheduler
Puma Energy/Chevron
11.2017 - 10.2020
Receptionist/Dental Assistant
1300Smiles Dentist
11.2015 - 11.2017
Completion of Year 11 -
Pimlico State High School
Similar Profiles
Aryan KumarAryan Kumar
Wedding Events at Panchasheel Events,Dream Weavers Events,Limeli8 Events & Entertainment,Ekaya Events,E9 EventsWedding Events at Panchasheel Events,Dream Weavers Events,Limeli8 Events & Entertainment,Ekaya Events,E9 Events
Lakshmi Vysakh MenonLakshmi Vysakh Menon
Human Resources Manager (HRBP) at Select Infrastructure Private Limited (Nexus Select Trust)Human Resources Manager (HRBP) at Select Infrastructure Private Limited (Nexus Select Trust)
Amanda SavinoAmanda Savino
Server/Bartender at 24 Carrots Events Catering And EventsServer/Bartender at 24 Carrots Events Catering And Events
Thomas BostonThomas Boston
Heavy Vehicle Operator at Exodas TransportHeavy Vehicle Operator at Exodas Transport
Suzie SlaboszSuzie Slabosz
Store Manager at The Coffee Club WerribeeStore Manager at The Coffee Club Werribee