Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Melanie Bright

Lithgow,NSW

Summary

Dynamic and adaptable professional with a diverse background across customer service, community engagement, healthcare and the hospitality sectors. Skilled in fostering positive relationships, delivery of exceptional service, time management skills and working in fast- paced environments. With experience as a community moderator in Web 3, direct care worker & supervisor in the disability industry and leadership roles in hospitality, I bring a unique blend of communication, problem-solving and organisational skills. Proficient in coordinating activities, and driving positive outcomes in both independent and collaborative settings. Committed to personal and professional development, with an extensive range of certifications in health, business and leadership. I am always eager to lean, adapt and contribute to the success of an organisation

Overview

25
25
years of professional experience

Work History

Online Personal Shopper

Coles
Lithgow, NSW
09.2024 - Current
  • Greeted customers and provided excellent customer service.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Experienced in managing moderate lifting tasks.

Direct Care Worker

UnitingCare
Lithgow
02.2017 - 10.2024
  • Encouraged socialization through recreational activities such as group outings and community events.
  • Ensured safety of clients by monitoring environment for hazards and providing appropriate supervision when needed. Maintained confidentiality and professional ethics, and adhered to policies and procedures.
  • Demonstrated ability to provide compassionate care and support to individuals with disabilities, fostering a positive and inclusive environment.
  • Skilled in ensuring the physical, emotional, and social well-being of clients, implementing personalised care plans, and addressing their unique needs.
  • Skilled in maintaining accurate and detailed documentation, including progress notes, incident reports, and client records, ensuring compliance with regulations and policies.
  • Organised and implemented programs and events for clients and staff, and actively participated as a member of the ERG (Employment Representative Council).

Community Moderator

Web3 online company brand BFF
Virtual
04.2022 - 09.2023
  • Responded to customer inquiries in a timely manner via email, chat, or other channels.
  • Prepared monthly reports on user activity, feedback, and trends in the community.
  • Maintained up-to-date knowledge of industry best practices regarding moderation processes.
  • Comfortable working in a fast-paced, rapidly evolving environment, adept at learning new tools and technologies quickly.
  • Displayed empathy and diplomatic skills while dealing with a diverse range of community members, ensuring their concerns were addressed effectively.
  • Strong problem-solving abilities, with the capacity to address conflicts, handle difficult situations, and promote constructive dialogue

Disability Supervisor

UnitingCare
Lithgow
05.2021 - 05.2022
  • Served as a liaison between families, care providers, government agencies, and other stakeholders involved in the disability services system.
  • Collaborated with physicians, therapists, and other professionals to coordinate treatment plans for individuals with disabilities.
  • Provided support coordination, conducted rostering, managed end-of-month procedures, petty cash, plan reviews, and any day-to-day administrative duties required.
  • Excellent verbal and written communication skills. Strong problem-solving abilities, with a focus on identifying challenges, finding practical solutions, and adapting care strategies to meet changing needs.

Bar Attendant/Supervisor of Operations

Golden Fleece Hotel
Scone
01.2010 - 01.2017
  • Excellent interpersonal and communication skills, enabling effective interaction with customers, colleagues, and suppliers.
  • Maintained a clean and orderly work area, including stocking glasses and utensils as needed.
  • Operated cash registers and handled money transactions accurately.
  • Flexible and adaptable in a fast-paced and dynamic environment, able to quickly adjust to changing priorities and meet customer demands.
  • Managed TAB/Pokie service zones.
  • Handled accommodation bookings.
  • Managed start and end procedures seamlessly.
  • Coordinated on-site entertainment programs.

Assistant Manager

Thoroughbred Hotel
Scone
01.2006 - 07.2007
  • Provided excellent customer service and enforced strict security protocols.
  • Excellent interpersonal and communication skills, enabling effective interaction with customers, colleagues, and suppliers.
    • Proficient in handling cash transactions accurately, processing payments, and managing till operations with a strong focus on accuracy and accountability.
    • Oversaw stock ordering and managed receivables and invoicing.
    • Supervised staff members and ensured smooth operations.
    • Opening and closing procedures of the Hotel
  • Assisted in the development of operational strategies to ensure efficient and productive operations.

2IC Manager

Belmore Hotel
Scone
05.2005 - 01.2006
  • Conducted daily bookkeeping, banking, and general maintenance of the bar.
    • Excellent interpersonal and communication skills, enabling effective interaction with customers, colleagues, and suppliers.
    • Assisted with promotion, general advertising, and stock ordering and receiving.
    • Committed to maintaining a safe and compliant bar environment, including adherence to responsible alcohol service practices and health and safety regulations.
    • Supervised staff members and ensured smooth operations.
    • Provided excellent customer service and enforced strict security protocols.
    • Opening and closing procedures of the Hotel
    • Booking accommodation for Hotel

Bar Attendant

Commercial Hotel
Lithgow
08.1999 - 05.2005
  • Assumed managerial responsibilities when required.
    • Delivered exceptional customer service, handled cash, and maintained daily bookkeeping and banking.
    • Managed bookings and accounts for Hotels/motels and conducted stock manage
  • Provided excellent customer service by anticipating guests' needs and responding promptly to requests.
  • Operated cash registers and handled money transactions accurately.

Education

High School Diploma -

Lithgow High School
Lithgow, NSW
12-1998

Skills

  • Hospitality and accommodation
  • Customer service expertise
  • Accurate money handling and administration skills
  • Compassionate client care
  • Record keeping and documentation
  • Time management skills
  • Multitasking Abilities
  • Professionalism

References

References available upon request.

Timeline

Online Personal Shopper

Coles
09.2024 - Current

Community Moderator

Web3 online company brand BFF
04.2022 - 09.2023

Disability Supervisor

UnitingCare
05.2021 - 05.2022

Direct Care Worker

UnitingCare
02.2017 - 10.2024

Bar Attendant/Supervisor of Operations

Golden Fleece Hotel
01.2010 - 01.2017

Assistant Manager

Thoroughbred Hotel
01.2006 - 07.2007

2IC Manager

Belmore Hotel
05.2005 - 01.2006

Bar Attendant

Commercial Hotel
08.1999 - 05.2005

High School Diploma -

Lithgow High School

Similar Profiles

CREATE PROFILE
Melanie Bright