Melanie Burke
Redan,Victoria
Summary
Proven to enhance client well-being and independence, my tenure at Melba Support Services showcased my adeptness in daily living support and emotional resilience. Leveraging skills in documentation and active listening, I fostered significant client progress and community integration, achieving a notable increase in client satisfaction rates. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
35
35
years of professional experience
Work History
Disability Development Support Worker
Melba Support Services
01.2018 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Kept clients engaged in social networks and communities for personal health and growth.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
Support Worker
Wellways
01.2018 - 03.2018
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Kept clients engaged in social networks and communities for personal health and growth.
- Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
- Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques.
- Promoted community integration by providing extensive physical, emotional and social support.
- Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
- Assisted clients in accessing available resources such as housing options, financial supports, and healthcare services.
- Facilitated community integration for clients by organizing social outings, recreational activities, and educational opportunities.
- Advocated for client rights and preferences in interactions with external service providers to ensure equitable access to necessary supports.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans for each client.
Disability Support Worker
Merrimu Services
10.2016 - 01.2018
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
- Implemented behavior management techniques when required for the safety of both clients and staff members involved.
- Coordinated transportation arrangements for clients to attend medical appointments or partake in social activities safely.
- Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
- Facilitated community integration for clients by organizing outings, social events, and other opportunities for engagement.
- Improved client independence by developing personalized support plans tailored to individual needs and goals.
- Kept accurate records for client files and handled related paperwork.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Maintained accurate records of client progress, adjusting support strategies as needed to maximize outcomes.
- Advocated fiercely on behalf of clients when necessary to ensure their rights were respected in various settings such as education or healthcare environments.
- Checked medication schedules and patient needs to enforce medication administration standards team-wide.
- Worked closely with therapists and other specialists to implement prescribed interventions consistently, leading to measurable improvements in client functioning.
- Participated in ongoing professional development opportunities to stay current on best practices within the disability support field.
- Conducted regular assessments of client needs to identify potential areas of growth or improvement within their care plan structure.
- Worked with children and parents to closely monitor and record social, behavioral and academic growth.
- Collaborated with interdisciplinary teams to develop comprehensive care plans, ensuring optimal client wellbeing.
- Participated in ongoing professional development opportunities to stay current on industry best practices.
- Maintained detailed records of patient progress, documentation of services and case notes.
- Conducted in-home visits to provide supportive services.
- Assessed risk factors of patients and made referrals for further services.
- Assisted patients in accessing housing, financial assistance and other community resources.
- Collaborated with healthcare providers to drive continuity of care.
- Worked with medical teams, patients and families to implement effective treatment plans.
- Provided crisis intervention services to individuals facing medical, emotional and mental health challenges in hospital setting.
- Facilitated family meetings to discuss patient care plans.
- Completed psychosocial evaluations and needs assessments.
- Developed partnerships with community organizations to expand services and referrals.
- Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
Personal Care Assistant
Carer
06.2014 - 10.2016
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Supported clients'' mental health by actively listening to concerns and offering compassionate companionship during challenging times.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Ensured timely medication administration, managing accurate records of dosages and schedules for multiple clients.
- Collaborated with healthcare professionals to develop individualized care plans addressing each client''s specific needs.
- Developed creative strategies for overcoming obstacles related to mobility or cognitive limitations while promoting maximum functionality in daily tasks.
- Empowered clients by providing education on self-care strategies and encouraging them to take an active role in their own health management.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Chef
Various Restaurants
02.1990 - 01.2014
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Cultivated a positive work culture among kitchen staff through open communication lines and mutual respect within the team.
- Successfully met dietary requirements for diverse clientele by providing customized meal options upon request.
- Upheld stringent food safety regulations, ensuring compliance with all relevant health department guidelines.
- Continually improved kitchen safety by enforcing strict hygiene protocols and staff training on equipment usage.
- Enhanced customer satisfaction by consistently delivering high-quality culinary creations.
- Monitored line processes to maintain consistency in quality, quantity, and presentation.
- Adapted menus seasonally, incorporating fresh produce to create visually appealing and flavorful dishes.
- Managed food costs, sourcing ingredients from local suppliers to support community partnerships and sustainable practices.
- Collaborated effectively with front-of-house team for seamless dining experience and positive customer feedback.
- Developed innovative recipes, attracting new clientele and increasing overall sales.
- Mentored junior chefs in culinary techniques, fostering a collaborative and learning-focused work environment.
- Negotiated with vendors for better pricing on high-quality ingredients, balancing costs without compromising standards.
- Improved kitchen safety, conducting comprehensive training on proper equipment use and emergency procedures.
- Boosted team morale and productivity with regular training sessions on culinary techniques and customer service standards.
- Instituted mentorship program for junior chefs, providing guidance and support to nurture their professional development.
- Achieved consistent on-time service, optimizing kitchen workflows and staff scheduling.
- Streamlined kitchen operations for increased efficiency, implementing new inventory management system.
- Disciplined and dedicated to meeting high-quality standards.
Education
Advanced Diploma of Community Sector Management - Family And Community Services
New Futures Training
Coburg, VIC05.2024
Graduate Diploma - Community Services
Partners In Training
Ballarat, VIC03.2023
Certificate IV - Disability Studies
Ashley Institute of Training
Ballarat, VIC04.2017
Trade Qualification - Cookery
Frankston Institute of TAFE
Frankston, VIC03.1993
Skills
- Daily living support
- Housekeeping tasks
- Health and safety awareness
- Emotional Support
- Confidentiality and Privacy
- Behavioral support
- Meal Planning and Preparation
- Transportation Assistance
- Life Skills Development
- Documentation abilities
- Professional boundaries
- Cultural Sensitivity
- Clean Driving Record
- Mobility support
- Skill Development
- Community Integration
- Budgeting and financial management
- Troubleshooting
- Teamwork and Collaboration
- Multitasking
- Problem-Solving
- Excellent Communication
- Time Management
- Active Listening
- Relationship Building
- Organizational Skills
- Client Advocacy
- Decision-Making
- Written Communication
- Emergency response training
- Case Documentation
- Knowledge of medical and psychiatric terminology
- Treatment Planning
- Team building
- Administrative Management
- Trauma Informed Care Framework
- Interpersonal Communication
- Task Prioritization
- High-Risk Populations Identification
- Analytical Thinking
- Referral Coordination
- Reliability
- Team Collaboration
- Adaptability and Flexibility
- Self Motivation
Timeline
Disability Development Support Worker
Melba Support Services
01.2018 - Current
Support Worker
Wellways
01.2018 - 03.2018
Disability Support Worker
Merrimu Services
10.2016 - 01.2018
Personal Care Assistant
Carer
06.2014 - 10.2016
Chef
Various Restaurants
02.1990 - 01.2014
Advanced Diploma of Community Sector Management - Family And Community Services
New Futures Training
Graduate Diploma - Community Services
Partners In Training
Certificate IV - Disability Studies
Ashley Institute of Training
Trade Qualification - Cookery
Frankston Institute of TAFE
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