Summary
Overview
Work History
Education
Skills
Hobbies
Certification
References
Timeline
Generic

Melanie Canosa

Brisbane,QLD

Summary

Client-focused Business Manager offering diverse experience in customer service, content creation and business management. Effortlessly builds quality relationships with new and existing clients, as well as maintains engagement for businesses online. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address the needs of a business. Over six years of research in the fields of Communication and Journalism, and daily application of this knowledge to the management of varying businesses. High degree of leadership skills in Fashion and Retail Landscapes, with ample experience on the shop floor as well as online. Ongoing freelance writing, blogging, photojournalism and content creation with great desire to work in magazine publishing.


Overview

5
5
years of professional experience
1
1
Certification

Work History

Fashion Business Manager

SHEIKE
03.2021 - Current

As a store manager and fashion stylist, I've worked for renowned Australian fashion brand SHEIKE across various locations in the state, becoming a valuable leader for the business in this time.


I use my high degree of skills in communication to foster relationships with customers everyday, as well as managing and motivating a team to meet the needs of the business. As the retail landscape is particularly fast paced, I am a highly organised manager who works with fellow state managers to deliver strong results for SHEIKE.


I regularly liaise with centre marketing teams and fashion stylists to create content and drive foot traffic to the store. My excellence in customer service, communication skills and authenticity sets me apart, as I am genuinely interested in fostering relationships with clients and getting to know them on a deeper level, beyond the fashion styling.


Social Media Manager (Freelance)

Wynnum Wolves FC
03.2021 - 08.2021

As a freelance Content Creator and Social Media Manager for Wynnum Wolves FC, I was in charge of creating content for the club's online presence, interviewing players of all ages, writing sports stories for their website, and the creating and scheduling of posts online. I oversaw social media presence and aligned posts to include branding and trending ideas.


My Content Creation role included sports photography at soccer games, club training and large-scale Centenary events. The most memorable of this time was photographing, reporting and posting content on the go at the club's historic Centenary Day.

Social Media Manager & Store Manager

Marco Gianni Shoes
01.2019 - 03.2021

I worked initially as a fashion assistant at Marco Gianni, an Australian shoe label based in Sydney, where I excelled due to my keen eye for styling and care for customers. I was quickly promoted to store manager and given the role of Social Media Manager for the brand.


My duties as Social Media Manager included developing brand strategy and marketing, product photography, creating and editing content, caption writing, scheduling posts across socials and driving customer engagement. I monitored the online presence of the brand to engage with users and strengthen customer relationships.


As I was sucessfully developing and managing content for the brand as well as liaising with Head Office daily, I was promoted to manage the eCommerce and Shopify of the brand in 2020. Here I managed online orders for the business whilst living inter-state.

Social Media Manager & Content Creator

SEMAREIA
02.2020 - 02.2021

In 2020 I worked with start up company SEMAREIA and as well as its sister brand BUNQ to create content, take product photography, organise photoshoots, and create advertisements for social media.


I applied current editing and photography tools to showcase SEMAREIA Sand-Free towel products, as well as creating dynamic graphics to increase social media traffic. I engaged with customers and followers across social media platforms, and continually researched and suggested marketing strategies for the brand to implement.


As well as this, I liaised with influencers and fellow content creators to address overall brand needs. I worked in this role simultaneously with other social media management roles, particularly working from home during Covid.

Education

Bachelor of Arts - in Communication (MAJOR IN JOURNALISM)

University of Technology, Sydney
01.2019

Bachelor of Arts - International Studies

University of Technology, Sydney
01.2019

Bachelor of Arts - Communication (HONOURS)

University of Technology, Sydney
01.2020

Skills

  • Retail Business Management
  • Client Relationship Management
  • Employee Management
  • High degree of Communication Skills
  • High degree of Research and Investigation skills (including Qualitative research)
  • Feature and News Writing
  • Social Media Management for brands
  • Content Creation: sourcing content, photography and editing
  • Interviewing sources (telephone, on-camera, in person)
  • High degree of editing and proofreading
  • Ability to reach deadlines & work in a fast-paced environment
  • Audio and video creation for social media platforms
  • Highly motivated and positive attitude engaged in all tasks
  • Strong team leadership skills
  • Blog Writing (WordPress, and across digital platforms)
  • Audience and Social Media Engagement
  • Story Development and Editing
  • Digital Journalism and Content Management
  • News Reporting and Fact Checking
  • Critical Thinking and Creative Writing
  • Content Developing and Copy Editing
  • Transcribing
  • Bilingual (Spanish, English)

Hobbies

Passionate about Fashion, Literature, The Arts, Writing, Blogging and Photography (including Photojournalism)

Certification

Certificate III in Retail Management

References

Chelsea Richardson, 0417 382 646

SHEIKE State Manager


Samsor Safi, 0410 679 229

Marco Gianni, General Manager


Belinda Middleweek, belinda.middleweek@uts.edu.au

Honours Supervisor

(PhD, Senior Lecturer of Journalism and Media Studies)

Timeline

Fashion Business Manager

SHEIKE
03.2021 - Current

Social Media Manager (Freelance)

Wynnum Wolves FC
03.2021 - 08.2021

Social Media Manager & Content Creator

SEMAREIA
02.2020 - 02.2021

Social Media Manager & Store Manager

Marco Gianni Shoes
01.2019 - 03.2021

Bachelor of Arts - in Communication (MAJOR IN JOURNALISM)

University of Technology, Sydney

Bachelor of Arts - International Studies

University of Technology, Sydney

Bachelor of Arts - Communication (HONOURS)

University of Technology, Sydney
Melanie Canosa