Summary
Overview
Work History
Education
Skills
References
Timeline
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Melanie Clark

Melbourne,VIC

Summary

A dedicated Owners Corporation Manager with proven expertise in recent years, excelling in property management and regulatory compliance. Building strong relationships and optimizing budgets, I successfully managed over 80 properties, ensuring timely emergency responses and enhancing client satisfaction. A decisive leader skilled in project management and effective communication.

Overview

18
18
years of professional experience

Work History

Owners Corporation Manager

MBCM BoxHill/Hawthorn
Box Hill, VIC
01.2021 - 12.2024
  • Manage all aspects of running an Owners Corporation for over 80 properties.
  • Manage annual budgeting and forecasting, optimizing resource allocation.
  • Approve accounts to be paid.
  • Attend to repairs and maintenance items in a timely manner, obtaining quotations, and actioning work orders.
  • Attend to emergencies at properties to ensure the property and any persons at the property are safe.
  • Attend to new property inquiries, and provide quotations.
  • Attend to insurance policies and claims in a timely manner, as per the regulations, while providing updated information to all parties.
  • Set up new property details in the system.
  • Ensure that a working relationship with clients, contractors, and staff is upheld.
  • Assist owners with legal matters as per the Owners Corporation Act.
  • Create fee notices, reminders, final fee notices, and special levies.
  • Preparing and sending out Owners' Corporation Certificates.
  • Preparing and sending agendas and minutes to owners.
  • Ensure all OH&S compliance with properties and contractors is up to date and completed.
  • Prepare and send out ballots to owners regarding matters at the property.
  • Prepare and send out information letters to owners.
  • Chair Annual General Meetings in person and via Zoom.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Managed contractor relationships by negotiating contracts, and ensuring timely delivery of goods and services.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards for each property.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Coordinated projects to ensure timely and successful completion, including major projects, cladding, and defect works.
  • Respond to emails and phone calls daily.

Solids Administration Officer

Cleanaway
Dandenong , VIC
07.2019 - 01.2021
  • Responsible for ensuring goals and objectives are achieved daily, through strong communication and attention to detail.
  • Ensure all end to end processes are completed
  • Attend to any disputes and credits from customers regarding services and accounts
  • Strive to continually enhance knowledge and experience
  • Enter data into the system while managing any issues for a seamless process
  • Keep an open communication line with other employees and stakeholders for a strong relationship and network building

Assistant Owners Corporation Manager

MBCM Mitcham
01.2015 - 12.2019
  • Manage all aspects of running an Owners Corporation for over 160 properties
  • Approve accounts to be paid
  • Attend to repairs and maintenance items
  • Attend to new property enquiries and provide quotations
  • Attend to insurance policies and claims
  • Attend to emergencies at properties
  • Engage contractors to carry out works
  • Set up new property details into the system
  • Ensure a working relationship with clients, contractors and staff is upheld
  • Assist owners with legal matters as per the Owners Corporation Act
  • Set up Fee notices, reminder, final fee notices and special levies
  • Set up budgets for properties
  • Preparing and sending out Owners Corporation Certificates
  • Following up Notice of Acquisition and Disposition
  • Preparing new owners information packs
  • Preparing and sending agendas, minutes to owners
  • Ensure all OH&S Compliance with properties and contractors are up to date and completed
  • Prepare and send out ballots to owners regarding matters at the property
  • Prepare and send out information letters to owners
  • Assist in running Annual General Meetings

Horse Trainer

Penmain Stud
01.2013 - 12.2015
  • Head Rider and groom, providing all training and health care to horses on the property.
  • Ability to train ponies from breaking stage to advanced competition level.
  • Manage tack and equipment
  • Manage and care for any injuries including injections
  • Manage horses on and off property from foals to mares, geldings and stallions
  • Assist in breeding program - stallion collection and mare insemination
  • Manage and assessment of soundness and ability to perform
  • Ability to train, prepare for selling and competition
  • Advertising via social media, mainstream media and personal selling
  • Matching suitability to the purchaser and horse combination

Marketing Coordinator

Horseland
04.2014 - 09.2014
  • Manage and develop all LAM and POS activities for Horseland stores across Australia.
  • Providing all National and store campaigns in a timely and efficient manner to ensure the brand name is upheld to our customers.
  • Manage, design and approve all retail Marketing POS and LAM activities
  • Manage store changes, manuals and information assistance
  • Manage all store enquires on daily basis
  • Customer & franchisee/franchisor survey call and analysis
  • Marketing strategies and development
  • Liaise with new and existing customers
  • Implement strategies to ensure a successful business outcome
  • Budget management and control

Horse Handler

Booralite Park
02.2012 - 09.2013
  • Full care and maintenance of all horses for all exercise and health activities on a daily routine.
  • Handle horses on a daily bases -leading, rugging, cleaning, washing, tacking up, vet services/assistance
  • Daily care duties stable cleaning, water and feeding
  • Speaking and to existing clients about horses developments

Marketing/Promotions Contract

Cavalia
03.2013 - 08.2013
  • Providing the public with the knowledge and excitement about Cavalia.
  • While encouraging them to share the information to come and see the show in Melbourne.
  • Develop relationships with people to encourage them to attend the show
  • Ensure a high turnaround in customers to attend the show
  • Manage regional areas of store's for competition

Marketing / PR

Jims Group
01.2013 - 04.2013
  • A direct link between the company and the franchise to maintain relationships and development within LAM campaigns
  • Development and maintenance of business profiles for new Franchisees
  • Customer & franchisee/franchisor survey call and analysis
  • PR copywriting newsletters, web material/changes, campaigns
  • Marketing strategies and development for LAM activities for National campaigns and franchises

Groom/ Rider

Hof Roßheide Antonie de Ridder
06.2012 - 12.2012
  • I was given the chance to travel to Aachen, Germany to train at one of the most successful Olympic Dressage stables in the world.
  • This was a huge passion of mine and was able to learn enormous amounts into the international world of Dressage.
  • Handle horses of any age or gender on a daily bases -leading, rugging, cleaning, washing, tacking up, vet services/assistance
  • Ability to train horses from Young to Grand Prix
  • Manage all tack and equipment suitable for use
  • Manage and ability to assess soundness

Marketing Events Coordinator

Prestige Hino
04.2011 - 06.2012
  • Ability to manage, understand, develop, implement, monitor, review all marketing/event strategies for the dealership departments including Sales, Service, Parts and Finance.
  • Prepare and execute events, sponsorships and sales for all the dealership's departments (Sales, Service, Parts and Finance).
  • Website control and changes, data control.
  • Manage and prepare loyalty programs
  • Manage and develop all POS and LAM activities for all departments (Service, Sale, Finance and Parts)
  • Liaise with suppliers to ensure accurate completion of jobs.
  • Ensure all guidelines are met to the global required standard.
  • Media control and snail mail promotions
  • Budget control and future outlooks
  • Capability to develop radio campaigns, internal phone messages, media campaigns for magazines, newspapers, bulk emails to customers.
  • Drive sales teams to reach global sale goals
  • Ability to met and extend beyond global sales on a monthly basis to the highest standard, including large amounts raised during charity events.
  • Reception duties, customer Service, invoices, mail, emailing, ordering products, data entry/ERA data, PA and Vic Roads Dealer delegate/ service books.
  • Assistant stock controller.
  • Strong Computer skills including - Microsoft Word programs, Illustrator, Photo shop, Social Media websites & programs, Adobe suits programs, ERA Data, Autogate, Web maintenance/ data programs, SPSS.

Store Manager

Wandin IGA
01.2007 - 12.2011
  • Create a friendly and open relationship with customers, while running a successful store.
  • Open/Close store, Cash flow
  • Reception duties, liaise with customers and clients for future benefits.
  • Manage all staff, schedules and new employees.
  • Manage all orders, specials and OH&S obligations.
  • High customer service responsibilities
  • Customer complaints and solutions

Education

A100 - Owners Corporation

SCA - Strata Community Australia
Vic

Certificate III - Racing

Advance TAFE

Diploma and Advance Diploma - Marketing

Swinburne TAFE

Bachelor of Business - Marketing, Public Relations

Swinburne University
other

NERA

National Real Estate Australia

Skills

  • Relationship building by providing clear written and verbal communication to evaluate a high customer service relationship
  • Property management
  • Regulatory compliance
  • Emergency response
  • Decision-making
  • Project management
  • Time management
  • Budget management

References

  • MBCM Box Hill , Director, Louisa Herbert 03 9888 7233
  • Prestige Hino, Stock Controller, Sue Vickers, 0437 175 250

Timeline

Owners Corporation Manager

MBCM BoxHill/Hawthorn
01.2021 - 12.2024

Solids Administration Officer

Cleanaway
07.2019 - 01.2021

Assistant Owners Corporation Manager

MBCM Mitcham
01.2015 - 12.2019

Marketing Coordinator

Horseland
04.2014 - 09.2014

Marketing/Promotions Contract

Cavalia
03.2013 - 08.2013

Horse Trainer

Penmain Stud
01.2013 - 12.2015

Marketing / PR

Jims Group
01.2013 - 04.2013

Groom/ Rider

Hof Roßheide Antonie de Ridder
06.2012 - 12.2012

Horse Handler

Booralite Park
02.2012 - 09.2013

Marketing Events Coordinator

Prestige Hino
04.2011 - 06.2012

Store Manager

Wandin IGA
01.2007 - 12.2011

A100 - Owners Corporation

SCA - Strata Community Australia

Certificate III - Racing

Advance TAFE

Diploma and Advance Diploma - Marketing

Swinburne TAFE

Bachelor of Business - Marketing, Public Relations

Swinburne University

NERA

National Real Estate Australia

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Melanie Clark