Melanie Collins
TOWNSVILLE,QLD
Summary
Versatile professional with over 10 years of experience in customer-focused roles. Skilled in training staff and developing solutions to improve service quality. Seeking to leverage expertise in a collaborative environment. Dedicated plumbing and paint expert with a proven track record in customer service. Known for resolving issues creatively and efficiently to enhance customer satisfaction.
Overview
2027
2027
years of professional experience
Work History
plumbing and paint expert
bunnings
TOWNSVILLE, QLD
11.2019 - Current
- Exceeded customer satisfaction by finding creative solutions to problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized by management for providing exceptional customer service.
- Maintained updated knowledge through continuing education and advanced training.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
retail assistant team member
bunnings
TOWNSVILLE, QLD
2019 - Current
- Assisted customers with product inquiries and selections in the store.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Educated customers about promotions and product features effectively.
- Explained information about quality, value and style of products to influence customer buying decisions.
- Processed payments using cash register, credit card machine and POS system.
- Operated cash registers efficiently during peak hours of business.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Monitored sales floor traffic and assisted customers with their inquiries.
- Maintained organized merchandise displays to enhance customer shopping experience.
- Stocked shelves and ensured products were properly labeled and priced.
- Collaborated with team members to maintain a clean and safe environment.
- Provided support during inventory counts and restocking activities.
- Responded to incoming phone calls to assist customers promptly and directed calls appropriately.
- Kept up-to-date knowledge of all products available in the store.
- Placed special orders or called other local stores to find desired items for customers.
- Adhered to strict safety regulations such as adhering to fire exits, emergency procedures and health and safety policies.
Bakery Assistant Manager
brumbys
TOWNSVILLE, QLD
10.2008 - 11.2019
- Trained new employees on food safety and customer service standards.
- Ensured compliance with food safety regulations and health codes.
- Supported daily bakery operations and optimized staff scheduling to enhance workflow.
- Tracked inventory levels and ordered supplies to ensure uninterrupted production.
- Maintained accurate records of inventory levels and orders placed with vendors.
- Ensured compliance with health regulations and quality control processes.
- Coordinated bakery production schedule to meet customer demands and fulfill special orders effectively.
- Delegated work to staff, setting priorities and goals.
- Collaborated with team to maintain a clean and organized workspace.
- Addressed customer inquiries and resolved issues to enhance satisfaction.
- Interacted with customers to ensure satisfaction with products and services offered.
- Ensured proper sanitation of equipment to meet health department standards.
- Assisted in creating product displays and pricing items accordingly.
- Trained new staff on company policies and procedures as well as safety protocols.
- Decorated cakes and pastries, baked breads, tarts, and pies, and created specialty desserts.
- Assisted bakery manager with coordinating product ordering, receiving, and stocking.
- Trained new bakery employees to use POS system to document orders, process payments and check progress for customers.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Used Point of Sale register system to complete transactions.
- Mentored newly hired staff in upselling techniques to improve sales.
- Provided support in developing new product recipes and menu items.
Education
High School Diploma -
Holder High School
Canberra, ACT12-1987
Skills
- Advice on plumbing installation
- Surface preparation
- Inventory management
- Attention to detail
- Staff training
- Team collaboration
- Customer service
- Self-Directed
Accomplishments
- several service award badges given for positive feedback from satisfied customers.
Timeline
plumbing and paint expert
bunnings
11.2019 - Current
Bakery Assistant Manager
brumbys
10.2008 - 11.2019
retail assistant team member
bunnings
2019 - Current
High School Diploma -
Holder High School