Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Melanie Craker

Secret Harbour

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

9
9
years of professional experience

Work History

Administrative Assistant

Pitcher Partners Accountants and Advisors
05.2024 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained inventory of office supplies and placed orders.Managed scheduling and calendar appointments for team members to optimize workflow efficiency.
  • Coordinated communication with clients, ensuring timely responses and fostering positive relationships.
  • Assisted in maintaining office supplies inventory, implementing a streamlined ordering process to reduce costs.
  • Prepared and organized documents for meetings, enhancing accessibility of information for decision-making.
  • Supported project coordination by tracking deadlines and deliverables, contributing to successful outcomes.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Managed daily office operations, ensuring efficient workflow and organization.
  • ATO Correspondence - Bas and ITR lodgments
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Established administrative work procedures to track staff's daily tasks.

Account Clerk

Loguidice Property Group
04.2022 - 04.2024
  • Applied mathematical abilities to calculate and check figures in accounting systems
  • Maintained compliance with all established guidelines and legal requirements
  • Organized budget documentation and tracked expenses to maintain tight business controls
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable
  • Input financial data and produced reports using Software.

Cashier/Kitchenhand

Guzman y Gomez Belmont
05.2021 - 04.2022
  • Handling cash and/or eftpos transactions
  • Ensure food preparation is complete prior service - Enforce procedures and protocols
  • Serving Alcohol
  • Handle food with sanitation and safety in mind.

Receptionist

Plus Fitness 24/7 Gym
03.2019
  • Became familiar with gym layout, machinery, tools and other personnel
  • Regularly cleaned and maintained gym equipment
  • Maintained accurate client records and provided office employees with assistance
  • Worked with a strong attention to detail
  • Brought forth a strong ability for multitasking and prioritizing tasks
  • Maintained a positive attitude and work ethic
  • Remained flexible and adaptive
  • Answering phone calls promptly
  • Actively responding to emails/request.

Front counter/ Kitchen hand

Chicken Treat Collie
09.2016 - 11.2020
  • Recommended products that met customer needs, emphasizing quality and usefulness.
  • Maintained stock and replenished workstation products.
  • Acquired product knowledge and proposed changes to current products and new product concepts.
  • Recommended additional items to customers before completing orders and advising patrons of monetary totals.
  • Warmly welcomed customers upon approaching counter and placing orders.
  • Professionally answered telephones and responded to customer inquiries.
  • Performed arithmetic functions handling cash, close checks and balance register.
  • Identified issues and developed solutions to improve quality control.
  • Checked loads to identify contents and unauthorized or highly regulated materials.
  • Weighed and measured [Type] materials and updated records with collected data.

Education

Collie Senior High School
Collie
11-2019

Skills

  • Team collaboration
  • File management
  • Billing and invoicing
  • Computer Skills
  • Phone calls
  • Driving License
  • Xero
  • Xero Practice Management
  • Work ethic and integrity
  • Customer service
  • Reliability and punctuality
  • Data entry
  • Verbal communication
  • Microsoft office
  • Schedule management
  • Recordkeeping and bookkeeping
  • Reception oversight
  • Mail handling
  • Scheduling
  • Bookkeeping
  • Check processing

Languages

English
Native or Bilingual

Timeline

Administrative Assistant

Pitcher Partners Accountants and Advisors
05.2024 - Current

Account Clerk

Loguidice Property Group
04.2022 - 04.2024

Cashier/Kitchenhand

Guzman y Gomez Belmont
05.2021 - 04.2022

Receptionist

Plus Fitness 24/7 Gym
03.2019

Front counter/ Kitchen hand

Chicken Treat Collie
09.2016 - 11.2020

Collie Senior High School

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Melanie Craker